The Growing Role Of Customer Care Officers In Modern Businesses: Transformative Forces Shaping the Business Process Automation Market Landscape in 2025

Use code ONLINE20 to get 20% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.

What Will the Business Process Automation Industry Market Size Be by 2025?
The market size of business process automation has shown significant growth recently. It is predicted to increase from $14.87 billion in 2024 to $16.32 billion in 2025, with a compound annual growth rate (CAGR) of 9.8%. Factors such as efficiency and cost savings, compliance requirements, integration of legacy systems, scalability needs, and data analytics have played a key role in driving the growth in the historic period.

What's the Long-Term Growth Forecast for the Business Process Automation Market Size Through 2029?
The market size for business process automation is predicted to experience swift expansion in the coming years, reaching $28.95 billion by 2029 with a compound annual growth rate (CAGR) of 15.4%. This growth during the prediction period is due to factors such as the facilitation of remote work, focus on customer experience, the incorporation of cybersecurity, adaptability, and personalization. Key trends for this projection period include technological advancements, hyperautomation, emphasis on customer experience, low-code and no-code platforms, along with intelligent document processing.

View the full report here:
https://www.thebusinessresearchcompany.com/report/business-process-automation-global-market-report

What Are the Key Growth Drivers Fueling the Business Process Automation Market Expansion?
The anticipated expansion of the business process automation market is linked to a rise in customer interaction and the emphasis on customer experience. Customer interaction encompasses all communicative instances with consumers, while the customer experience covers the total impression a customer forms about a brand throughout their purchasing journey. Business process automation software prioritizes the customer experience above all. Capabilities such as data cleaning, programmable automation, and reporting contribute to effective transactions, immediate responses, and personalized service. For instance, Emplifi, a Czech Republic-based company specializing in AI-powered social marketing, stated in April 2022 that about 25% of businesses expect to merge marketing, sales, and customer experience (CX) departments into a single unit by the year 2023. Nowadays, over 90% of businesses have appointed a customer care officer or similar executive. According to data, 52% of consumers expect a response within an hour from businesses, 75% deem it necessary for businesses to offer a completely self-service customer care alternative, and 39% reported having to wait in excess of two hours for a response. Thus, enhanced customer interaction and experience are fueling the growth of the business process automation sector.

Get your free sample here:
https://www.thebusinessresearchcompany.com/sample.aspx?id=7544&type=smp

What Are the Key Trends Driving Business Process Automation Market Growth?
The proliferation of technology is a significant trend growing traction within the business process automation market. Key players in the business process automation market are progressing with new technology and R&D efforts like Pegasystems' newly upgraded Pega Infinity. For example, in May 2022, UiPath, an American software firm, launched the Automation Cloud Robot. This VM automation cloud robot provides an on-demand windows virtual machine that includes custom software and scales as per the user's requirements. Moreover, the serverless automation cloud robot offers a collection of robots that perform automation tasks securely and instantaneously, thus eliminating the requirement for dedicated infrastructure.

How Is the Business Process Automation Market Segmented?
The business process automationmarket covered in this report is segmented -

1) By Component: Platforms, Services
2) By Deployment Type: Cloud, On Premises
3) By Organization Size: Large Enterprises, SME's
4) By Function: Human Resource Automation, Supply Chain Automation, Sales And Marketing Automation, Accounting And Finance Automation, Customer Service Support Automation
5) By Vertical: BFSI, Manufacturing, IT, Telecommunications, Retail And Consumer Goods, Healthcare

Subsegments:
1) By Platforms: Business Process Management (BPM) Software, Workflow Automation Tools, Robotic Process Automation (RPA) Solutions, Low-Code Or No-Code Development Platforms
2) By Services: Consulting Services, Implementation Services, Support And Maintenance Services, Training And Education Services

Tailor your insights and customize the full report here:
https://www.thebusinessresearchcompany.com/customise?id=7544&type=smp

Which Companies Are Leading the Charge in Business Process Automation Market Innovation?
Major companies operating in the business process automation market include Microsoft Corporation, Bizagi Limited, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce.com Inc., ServiceNow Inc., OpenText Corporation, Red Hat Inc., Pegasystems Inc., Software AG, UiPath Inc., Celonis SE, OutSystems Inc., Appian Corporation, Automation Anywhere Inc., Kofax Inc., MuleSoft LLC, Mendix a Siemens business, Blue Prism Group plc, Signavio GmbH, Kryon Systems Ltd., Laserfiche, Nintex Inc., ProcessMaker Inc., Camunda, WorkFusion Inc., Bonitasoft SA, AuraQuantic, Jacada Ltd.

Which Regions Are Leading the Global Business Process Automation Market in Revenue?
North America was the largest region in the business process automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the business process automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Purchase the full report today:
https://www.thebusinessresearchcompany.com/purchaseoptions.aspx?id=7544

This Report Supports:
1.Business Leaders & Investors - To identify growth opportunities, assess risks, and guide strategic decisions.
2.Manufacturers & Suppliers - To understand market trends, customer demand, and competitive positioning.
3.Policy Makers & Regulators - To track industry developments and align regulatory frameworks.
4.Consultants & Analysts - To support market entry, expansion strategies, and client advisory work.

Connect with us on:
LinkedIn: https://in.linkedin.com/company/the-business-research-company,
Twitter: https://twitter.com/tbrc_info,
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ.

Contact Us
Saumya Sahey
Europe: +44 7882 955267,
Asia: +44 7882 955267 & +91 8897263534,
Americas: +1 310-496-7795
Email: saumyas@tbrc.info

Learn More About The Business Research Company
With over 15,000+ reports from 27 industries covering 60+ geographies, The Business Research Company has built a reputation for offering comprehensive, data-rich research and insights. Our flagship product, the Global Market Model delivers comprehensive and updated forecasts to support informed decision-making.

This release was published on openPR.