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Emerging Trends to Reshape the Global Case Management Market: Technological Advancement Driving The Popularity Of AI-Based Case Management Solutions as a Key Influencer

10-14-2025 10:10 AM CET | IT, New Media & Software

Press release from: The Business Research Company

Case Management

Case Management

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Case Management Market Size Valuation Forecast: What Will the Market Be Worth by 2025?
The market size of case management has witnessed considerable expansion in the recent past. The market is projected to escalate from $7.43 billion in 2024 to $7.96 billion in 2025, experiencing a compound annual growth rate (CAGR) of 7.2%. The previous growth can be credited to constant enhancements and automating workflows, specific demands of the industry, ease of mobile access, prioritizing security and data privacy, progress in data analytics, and the ability to merge with other business systems.

Case Management Market Size Forecast: What's the Projected Valuation by 2029?
In the upcoming years, the market size for case management is predicted to experience swift expansion. It is anticipated to reach $12.15 billion by 2029, growing at a compound annual growth rate (CAGR) of 11.1%. This growth during the forecast period can be related to the concentration on healthcare case management, specialization according to industry requirements, attention on security and information privacy, the emergence of remote work and mobile accessibility, and the rising regulatory complexity. Key trends set to shape the forecast period comprise of innovation and competition among vendors, constant enhancement of processes, concentration on healthcare case management, customization specific to the industry, remote work and mobile accessibility, solutions that put the customer at the centre, and an emphasis on digital transformation.

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What Are the Drivers Transforming the Case Management Market?
The expansion of the case management market is being driven by healthcare organizations that are increasingly implementing rectification solutions for diverse case management. These organizations, and associated parties, mainly employ these solutions to correct and minimize errors in case data, safeguard health records, among other reasons. This rising usage of rectification solutions for multiple case management scenarios implies an escalating demand for case management solutions and services, given their effectiveness in managing digital data and ensuring data security. Case management accommodates a complicated procedure involving a mix of electronic workflow and human tasks to prevent errors. For example, in April 2022, the Office of the National Coordinator for Health Information Technology, a U.S. government department, reported in an article that as of 2021, about four in every five office-based physicians (78%) and virtually all non-federal acute care hospitals (96%) had installed a certified EHR. This growth signals a remarkable 10-year improvement from 2011 when 28% of hospitals and 34% of physicians applied an EHR. Consequently, the uptake of rectification solutions by healthcare organizations for varied case management is fueling the growth of the case management market.

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What Long-Term Trends Will Define the Future of the Case Management Market?
Technological progress is an emerging trend that's increasingly prevalent in the case management industry. The sector is observing the incorporation of pioneering technologies such as artificial intelligence (AI) into case management systems to promote automation and streamline case management tasks. This AI-oriented case management software gauges client sentiment, fine-tunes cases, and automates operations, leading to improved case management and efficient solutions. Key market participants are pivoting towards the provision of AI-based case management software with the aim to solidify their market influence. For instance, Sprinklr, a software enterprise from the US, provides AI-driven case management software designed for workflow automation and streamlined case control. Employing AI, alongside listening and monitoring mechanisms, within a unified customer experience management (Unified-CXM) platform, allows it to evaluate customer sentiment, filter cases, and automate workflow processes, thereby facilitating easy case handling, targeted case management, and swift case resolutions. Consequently, this heightens time-to-resolution, customer contentment, and cost-effectiveness.

Which Segments in the Case Management Market Offer the Most Profit Potential?
The case managementmarket covered in this report is segmented -

1) By Component: Solution, Services
2) By Business Function: Service Request, Fraud Detection and Anti-Money Laundering, Incident Management, Investigation Management, Legal Workflow Management
3) By Deployment Mode: Cloud, On-premises
4) By Organization Site: Small and Medium-sized Enterprises (SMEs), Large Enterprises
5) By Verticals: Banking, Financial Services, and Insurance (BFSI), Government, Healthcare, IT and telecom, Retail, Manufacturing, Other Verticals

Subsegments:
1) By Solution: Case Management Software, Workflow Automation Tools, Document Management Systems, Reporting And Analytics Tools
2) By Services: Consulting Services, Implementation Services, Training And Support Services, Managed Services

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Which Firms Dominate the Case Management Market by Market Share and Revenue in 2025?
Major companies operating in the case management market include DST Systems Inc., Pegasystems Inc., Kofax Inc., Dell Technologies Inc., Newgen Software Technologies Limited, Hyland Software Inc., Appian Corporation, Bonterra Solutions Inc., Nuxeo SA, Kissflow Inc., International Business Machines Corporation, Themis Solutions Inc. (Clio), Filevine Inc., CASEpeer LLC, Smokeball LLC, MyCase Inc., Assembly Software Inc., Rocket Matter LLC, INSZoom Technologies Inc., Legal Files Software Inc., Needles Case Management Software, PracticePanther Legal Software, Zola Suite LLC, Abacus Data Systems Inc., Actionstep Inc., Gavel & Gown Software Inc., Bill4Time LLC, Northern Case Management, VONA Case Management, PriMedical Inc., Cerner Corporation, Epic Systems Corporation, Allscripts Healthcare Solutions Inc., Athenahealth Inc., AdvancedMD Inc., Kareo Inc.

Which Regions Offer the Highest Growth Potential in the Case Management Market?
North America was the largest region in the case management market in 2024. The regions covered in the case management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

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1.Business Leaders & Investors - To identify growth opportunities, assess risks, and guide strategic decisions.
2.Manufacturers & Suppliers - To understand market trends, customer demand, and competitive positioning.
3.Policy Makers & Regulators - To track industry developments and align regulatory frameworks.
4.Consultants & Analysts - To support market entry, expansion strategies, and client advisory work.

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Saumya Sahay,
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Asia: +44 7882 955267 & +91 8897263534,
Europe: +44 7882 955267,
Email: saumyas@tbrc.info

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