Yelowsoft Report: 60% of Taxi Businesses Lag in Tech Adoption

2035, Sunset Lake Road, Newark, DE 19702 - September 12, 2025 - Yelowsoft, a global provider of AI-based taxi dispatch software, has released a new report uncovering a significant technology gap in the taxi industry.

The study revealed that 60% of taxi businesses are still relying on pen-and-paper dispatching, causing inefficiencies, slower service, and missed revenue opportunities.

This finding highlights a major challenge in the industry - many operators are struggling to keep up with the pace of digital transformation. Manual systems not only slow down daily operations but also create gaps in customer experience, leading to lost bookings and decreased rider loyalty.

"Taxi businesses want to grow, but outdated systems are holding them back," said Shahid Mansuri, CEO of Yelowsoft. "Our study shows that a lack of digital tools directly impacts efficiency and profitability. The industry must embrace technology to stay competitive and meet modern customer expectations."

The report emphasizes how digitization is no longer optional. With ride-hailing giants setting new service benchmarks, smaller taxi operators risk falling behind if they fail to adapt. Digital dispatch systems enable faster ride assignments, real-time tracking, and better data-driven decision-making - all of which are essential for sustainable growth.

Yelowsoft's research not only sheds light on the problem but also encourages operators to take the first step toward modernization. By adopting smarter solutions, taxi businesses can reduce idle time, improve driver performance, and increase passenger satisfaction without making disruptive changes to their existing operations.

"Our role is to guide operators through this transition," Mansuri added. "We're here to help them understand where the gaps are and how technology can bridge them - without adding complexity or cost."

United States, 2035, Sunset Lake Road, Newark, DE 19702

Yelowsoft is a leading provider of white-label taxi dispatch software, powering taxi operations across 40+ countries. Its platform supports on-demand, corporate, and airport transportation services, offering advanced automation tools and a scalable setup. Known for its user-friendly interface and reliable performance, Yelowsoft helps taxi companies streamline operations and grow faster.
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This release was published on openPR.