Kavya Travel Founder Urges Industry to Bring Back Human Connection in Booking

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Kavya Travel, Indianapolis, IN, USA.

Small business spotlights rise in demand for real-person support as tech-dominated platforms leave older travelers behind
After being featured in a recent spotlight article titled "How Kavya Travel's Founder Is Bringing Back Human Booking," the founder of Kavya Travel is calling on the broader travel industry to rethink how it serves travelers - especially older adults - by putting people back at the center of travel booking.

"We're not trying to compete with the big guys," said the founder of Kavya Travel. "We're trying to fill a gap they've ignored - helping people who just want to talk to someone, not scroll through more screens."

As more travel companies automate their services and rely on chatbots, the shift has created barriers for customers over the age of 30 - and especially those 50 and older - who struggle to navigate impersonal tech systems. According to a 2024 AARP report, 68% of Americans over age 50 say they prefer to book travel with human assistance, yet most booking platforms today offer limited or no real-person support.

Kavya Travel's Call: Don't Just Scale - Serve

Kavya Travel, a small online agency launched in 2022, was founded on a simple but powerful idea: human-first service.

"We built this business because we kept seeing people frustrated, stuck on websites, unsure what to do," the founder shared. "They weren't looking for discounts - they were looking for direction."

Despite operating without a physical office, Kavya Travel has quietly served thousands of travelers across the U.S. and Canada. What sets the agency apart is its refusal to replace people with automated systems - and its less than 1% complaint rate reflects the payoff.

The company handles cruise bookings, hotels, car rentals, and flights - but always through real conversations. "Every time someone calls, a human picks up. That's not fancy. That's just how service used to be," they said.

The Growing Disconnect in a Digitized World

The interview also highlighted a deeper issue facing the travel industry: digital age bias. While younger generations often welcome digital self-service, many older adults are unintentionally excluded from essential services - including travel.

Research supports this:

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Only 13% of people aged 55+ say they're fully confident booking travel online without help (Skift Research, 2023)

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More than 40% of travel complaints by seniors in 2024 cited frustration with digital booking platforms (Consumer Reports)

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61% of Baby Boomers say they miss the experience of calling a trusted agent for travel (Travel Weekly survey)

"We need to stop acting like everyone wants to talk to a chatbot," said Kavya's founder. "A good agent doesn't just take your booking - they catch your mistakes, listen to your needs, and sometimes just reassure you."

A Message to the Industry and the Public

While Kavya Travel isn't trying to scale into a massive operation, its founder is speaking up now in hopes of starting a broader conversation.

"We're raising awareness, not just for our business - but for the customer who's been forgotten," they said.

The founder encourages other small businesses to keep customer care at the heart of their model and urges larger companies to rethink the role of real human help in their services.

"Not everyone needs to hire a huge call center. But at the very least, they should offer an option where customers can speak to someone real."

Advocate for Better Booking Experiences

Kavya Travel is encouraging travelers and consumers to:

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Speak up: Let travel platforms know when you need help or prefer human support

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Support small travel agencies that still offer real service

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Share your own stories of good (or bad) travel booking experiences

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Encourage your loved ones who are less tech-savvy to seek out businesses that treat them with dignity

"We can't fix everything," the founder says. "But each of us can choose service over speed - and connection over convenience."

To read the full interview, visit the website here [https://priceofbusiness.com/how-kavya-travels-founder-is-bringing-back-human-booking/].

Contact:

Info@kavyatravelcompany.com
Media Contact
Company Name: Kavya Travel
Email: Send Email [http://www.universalpressrelease.com/?pr=kavya-travel-founder-urges-industry-to-bring-back-human-connection-in-booking]
Country: United States
Website: http://kavyatravelcompany.com

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