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Remote Work and Virtual Service Delivery on the Growth of the Shared Services Center (SSC) : Transformative Forces Shaping the Shared Services Center Market Landscape in 2025
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.What Will the Shared Services Center Industry Market Size Be by 2025?
The market size for the shared services center has significantly increased in the past few years. The growth is projected to rise from $0.11 billion in 2024 to $0.14 billion in 2025, marking a compound annual growth rate (CAGR) of 23.7%. The historical growth has been driven by factors such as cost efficiency, process standardization, changes in the regulatory landscape, globalization and expansion, and improved service quality.
What's the Long-Term Growth Forecast for the Shared Services Center Market Size Through 2029?
The market size for the shared services center is projected to undergo significant expansion over the next several years, reaching $0.32 billion in 2029 with a compound annual growth rate (CAGR) of 23.2%. This spike in growth during the forecast period is can be attributed to a concerted focus on the digital transformation, a heightened need for data analytics, globalization and localization strategies, and heightened concerns over cybersecurity. The period should also see major trends such as a heightened focus on intelligent automation, a continued emphasis on digital transformation, improved employee experience, the adoption of hybrid work models, and more advanced data security protocols.
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What Are the Key Growth Drivers Fueling the Shared Services Center Market Expansion?
It is anticipated that the shared services center (SSC) market will be driven by the growing demand for remote work and the delivery of virtual services. Remote work typically involves performing job duties outside of a traditional office setting, often from home or any place that has Internet connectivity. The concept of virtual service delivery denotes the provision of services without the need for in-person interactions. With the broad approval of remote work, shared service centers now provide scalability, flexibility, and economic efficiency, making it simpler to control and sustain services no matter where employees are based. For example, in May 2024, the United States Census Bureau, a government organization based in the US, revealed that e-commerce sales in the first quarter of the year had risen by 8.5% compared to the same time span in 2023. This made up 15.6% of all retail sales, representing an increase of 2.8% year on year. As a result, the shared services center (SSC) market is expected to expand, propelled by the heightened demand for remote work and virtual service delivery.
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What Are the Key Trends Driving Shared Services Center Market Growth?
The shared services center market is seeing significant investment from major corporations, with the goal of enhancing operational efficiency, reducing costs, enhancing service quality, and securing strategic benefits. As an example, Advantech, a technology company based in Taiwan, inaugurated its ASEAN Shared Service Center in January 2024. This center, designed to provide services like finance, supply chain management and human resources to Advantech clients in the ASEAN region, is part of Advantech's ''China+1'' strategy. This strategy seeks to expand Advantech's presence in Southeast Asia, diversify its operations, and mitigate risks. Through localized support and know-how, the center is expected to help Advantech cater to its clients in this region more effectively.
How Is the Shared Services Center Market Segmented?
The shared services centermarket covered in this report is segmented -
1) By Type: Business Strategy, Operational Strategy, Other Types
2) By Component: Software, Services, Consulting, Integration, Maintenance
3) By End-Use: Banking, Financial Services And Insurance (BFSI), Media And Entertainment, Manufacturing, Healthcare, Information Technology And Telecom, Retail And Hospitality, Other End-Users
Subsegments:
1) By Business Strategy: Strategic Planning, Performance Management
2) By Operational Strategy: Process Optimization, Cost Reduction
3) By Other Types: Technology Integration, Compliance And Risk Management
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Which Companies Are Leading the Charge in Shared Services Center Market Innovation?
Major companies operating in the shared services center market are accenture* PLC, International Business Machines Corporation, Deloitte Touche Tohmatsu Limited, Novartis International AG, Abbott Laboratories, Oracle Corporation, KPMG, Broadcom Inc., SAP SE, Barclays PLC, Tata Consultancy Services Limited, Capgemini, Cognizant Technology Solutions Corp., Infosys Ltd., HCL Technologies Limited, Atos SE, Wipro Ltd., Nasdaq Inc., Western Union Financial Services Inc., Genpact Limited, Ahlstrom, Allen & Overy LLP, EXL Service Holdings Inc., Aspen Technology Inc., Intermedix Inc., PA Consulting Group Limited, Invest Lithuania
Which Regions Are Leading the Global Shared Services Center Market in Revenue?
North America was the largest region in the shared service center market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the shared services center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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