Press release
Eric David Meeuwsen Advocates for Human-Centred Leadership in Hospitality
Eric David Meeuwsen, Palm Beach, FL, USA.
Veteran Consultant Featured in Candid Interview on Redefining Success, Calls for Greater Investment in Frontline Hotel Teams
Internationally respected hospitality consultant Eric David Meeuwsen is speaking out about the growing need for people-first leadership in the hotel industry. In a newly released in-depth Q&A, Meeuwsen shares lessons from three decades of experience, highlighting the overlooked role of frontline staff in driving guest satisfaction and long-term success.
"I've walked into five-star hotels with no heart, and two-star motels with soul," said Meeuwsen. "Success doesn't come from brand prestige-it comes from the people who greet, serve, clean, and care."
In his interview, Meeuwsen recounts his start in the 1990s at a Miami Beach hotel and shares how observing small moments-like guest check-ins or staff interactions-shaped his people-centred philosophy. Now based in Palm Beach and leading Meeuwsen Hospitality Consulting, he helps boutique hotels and resorts fix internal culture and performance problems by putting people first.
Why This Matters Now
According to 2024 research by the Cornell Hospitality Research Center, 60% of hotel employees report feeling undertrained or undervalued. Meanwhile, guest satisfaction scores have declined globally for three straight years, with staff helpfulness ranked among the top complaints (STR Global, 2024).
"The fix isn't expensive," Meeuwsen explains. "In one case, we raised guest ratings just by helping staff ditch robotic scripts and start real conversations. We didn't spend money-we spent time."
His concern is clear: hotels are prioritising tech, branding, and design over coaching and human development-often to their own detriment.
What People Can Do Now
Meeuwsen is calling on hotel owners, managers, and even entry-level staff to lead from where they stand. His recommendations:
*
Walk the floor daily - watch how service flows in real time
*
Ask your team what they need - and actually listen
*
Coach one person a week - whether it's technical or confidence-building
*
See service as a chain of moments - every guest interaction matters
"Hospitality is built on micro-moments," he said. "A guest doesn't remember the lobby design-they remember how they were treated when something went wrong."
He also encourages young professionals to work in as many roles as possible early on and seek out mentors who care about growth, not just performance.
A Call to Rethink What Success Really Means
In a world where "success" often gets confused with promotions or accolades, Meeuwsen challenges leaders to redefine it.
"To me, success is seeing a hotel team proud of their work, a guest who feels at home, and a junior staffer stepping into their next role with confidence," he said. "That's what matters."
Through mentoring with the Florida Restaurant & Lodging Association and speaking at local colleges, he continues to build a pipeline of thoughtful, emotionally intelligent hospitality leaders.
To read the full interview, visit the website here [https://www.industry-elites.com/what-does-success-look-like-to-you-eric-david-meeuwsen/].
About Eric David Meeuwsen
Eric David Meeuwsen is a Palm Beach-based hospitality consultant with over 30 years in hotel leadership across Las Vegas, Florida and the Caribbean. He is the founder of Meeuwsen Hospitality Consulting and specialises in team development, guest experience strategy, and operational audits. He is also an active mentor, speaker, and community volunteer.
Contact:
info@ericdavidmeeuwsenhospitality.com
Media Contact
Contact Person: Eric David Meeuwsen
Email: Send Email [http://www.universalpressrelease.com/?pr=eric-david-meeuwsen-advocates-for-humancentred-leadership-in-hospitality]
Country: United States
Website: http://ericdavidmeeuwsenhospitality.com
Legal Disclaimer: Information contained on this page is provided by an independent third-party content provider. GetNews makes no warranties or responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you are affiliated with this article or have any complaints or copyright issues related to this article and would like it to be removed, please contact retract@swscontact.com
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Eric David Meeuwsen Advocates for Human-Centred Leadership in Hospitality here
News-ID: 4179960 • Views: …
More Releases from Getnews
Steele Oral Surgery Sets Itself Apart as the Only DFW Area Oral Surgery Practice …
Image: https://www.globalnewslines.com/uploads/2025/09/1757624404.jpg
Unique medical insurance partnership delivers significantly lower out-of-pocket costs and maximizes patient benefits
COPPELL, TEXAS - SEPTEMBER 11TH, 2025 - Steele Oral Surgery [https://www.drdarrellsteele.com/] is proudly distinguished as the leading oral surgery practice in the DFW area that is in-network with Blue Cross Blue Shield medical insurance, providing patients with substantial cost savings and benefit advantages that no other local oral surgery office can offer.
While most oral surgery practices work…
New Book One God for All by Dil R. Banu Breaks Barriers Between Faiths, Proving …
Image: https://www.globalnewslines.com/uploads/2025/09/1757622590.jpg
With interfaith dialogue more important than ever, author Dil R. Banu presents a thought-provoking exploration of unity and faith in her groundbreaking book, One God for All . By drawing upon both the Bible and the Quran, Banu seeks to bridge centuries-old divides and remind readers of a shared truth: humanity worships the same God, no matter the religious lens.
Inspired by remarks made by American evangelist Franklin Graham during…
From Case Sharing to Standard Setting: Leverage Consulting's Global Contribution
While the global management consulting sector continues to seek breakthroughs within the traditional Western-dominated framework, a flagship strategic consulting cases conference-initiated by a Chinese consulting firm and spanning more than 30 countries and regions-is steering the industry toward a more open and collaborative global landscape.
On September 9, Leverage Consulting successfully convened the "Global Flagship Strategic Consulting Cases Conference with 30+ Countries and Regions". As a Chinese consulting institution certified by…
ULTREAN: World's First AI-Powered Nutrition Scale
AI Photo Recognition, Nutrition Analysis, Health Data Sync, Allergy Alerts, Massive Food Database and ChatGPT-Powered Nutrition Assistant.
Imagine a kitchen scale that doesn't just weigh your food - it understands it. The ULTREAN AI Nutriscale Curve is the world's first intelligent nutrition scale powered by AI and designed for those who care deeply about their health, diet, and lifestyle. Whether you're a fitness enthusiast, a parent managing family meals, or someone…
More Releases for Meeuwsen
Eric David Meeuwsen Urges Hotels to Rethink Staff Training and Guest Experience …
Veteran Hospitality Consultant Highlights Frontline Empowerment as Key to Guest Satisfaction and Industry Recovery
Las Vegas, NV, 18th August 2025, ZEX PR WIRE, Renowned hospitality consultant Eric David Meeuwsen is calling on hotel operators across the U.S. and UK to re-centre their focus on staff empowerment and guest journey design, following his feature in a recent industry spotlight that explores his 30+ years of hotel transformation work.
Drawing from decades of experience…
Eric David Meeuwsen Launches New Website to Champion Mentorship in Hospitality
New platform empowers hospitality professionals to elevate leadership, build culture, and foster next-generation talent.
Eric David Meeuwsen, a respected hospitality consultant with over 30 years of experience, has launched his new personal website. Designed for hospitality professionals and leaders at every level, the site offers tools, insights, and real-world guidance to build stronger teams, elevate guest experiences, and develop the next generation of industry talent.
But the launch isn't just about showcasing…
Additive Industries introduces the MetalFab 300 Flex: the only metal printer wit …
Additive Industries, pioneer in industrial metal 3D printing, is set to disrupt the metal additive manufacturing (AM) industry with the introduction of its latest innovation, the MetalFab 300 Flex. This latest configuration of metal printer offers a unique on-demand platform size, providing unprecedented flexibility for manufacturers, making metal AM more accessible than ever and the first of its kind in the industry.
Unprecedented flexibility to increase build area on demand
MetalFab…
