Outsourced Customer Care Services Market Expansion Continues, with Forecast Valuation of $90.68 Billion by 2029

Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.

How Large Will the Outsourced Customer Care Services Market Size By 2025?
In recent times, the size of the market for outsourced customer care services has been on a consistent increase. The market size is projected to escalate from $73.54 billion in 2024 to $76.83 billion in 2025, following a compound annual growth rate (CAGR) of 4.5%. Factors contributing to growth during this historical period include the increasing need for mobility services, the quick transition in preference from enriched to transformational services, higher demand for value-added services, adoption of outsourced customer care services, and overall economic growth.

How Big Is the Outsourced Customer Care Services Market Size Expected to Grow by 2029?
In the coming years, a consistent increase is anticipated in the market size of outsourced customer care services. It is predicted to reach $90.68 billion by 2029, reflecting a compound annual growth rate (CAGR) of 4.2%. Factors contributing to this projected growth during the forecast period include soaring demand for real-time messenger-based customer service, the proliferation of tax-free zones, heightened consumer expectations for efficient and streamlined services, escalating demand for wireless devices, and rising disposable incomes. Key trends expected in this forecast period are the digital transformation and inclusion of omnichannel support, automation of monotonous tasks, adoption of artificial intelligence (AI) and chatbots, infusion of emerging technologies, and innovation in products.

View the full report here:
https://www.thebusinessresearchcompany.com/report/outsourced-customer-care-services-global-market-report

Which Key Market Drivers Powering Outsourced Customer Care Services Market Expansion and Growth?
The surge in the utilization of cloud-based services is predicted to fuel the growth of the market for outsourced customer care services. Essentially, cloud-based services imply the provision of computing resources, applications, and data storage via the internet, thereby enabling flexibility, scalability, and access from any location. These services play a critical role due to their cost-effectiveness, accessibility, support for remote work, data security, and compliance factors. They allow providers of outsourced customer care to foster innovation, save costs, and augment business growth, whilst delivering efficient, high-quality, and expandable support solutions to their clients. For example, AAG IT Services, a company based in the UK that provides a comprehensive range of IT services, yielded revenues of over $415 billion in 2022, a significant increase from $343 billion in 2021, through public cloud services. Public cloud services are forecasted to bring in $526 billion in revenue by 2023. Hence, the expanding cloud-based services are leading the way for the growth of the market for outsourced customer care services.

Get your free sample here:
https://www.thebusinessresearchcompany.com/sample.aspx?id=14768&type=smp

Which Fast-Growing Trends Are Poised to Disrupt the Outsourced Customer Care Services Market?
Leading firms engaged in the outsourced customer care services market are concentrating their efforts on creating innovative solutions, one example of these being Rimini ONE, a program for outsourcing services that aims to consolidate their market presence. An all-inclusive outsourcing solution, Rimini ONE was conceived to deliver a broad range of consolidated and coordinated services for the management of enterprise applications, databases, and technology software. For instance, Rimini Street, Inc., an American corporation specializing in end-to-end enterprise software support, services and products, launched the outsourcing service program Rimini ONE in March 2023, aiming to provide an inclusive slate of coordinated, integrated services for the management of enterprise applications and software. This initiative aims to assist organizations in simplifying their operations while optimizing the benefits they glean from their current software, without necessitating vendor upgrades or migrations.

What Are the Emerging Segments in the Outsourced Customer Care Services Market?
The outsourced customer care services market covered in this report is segmented -

1) By Type: CRM Technology Hosting, Fulfillment Or Logistics, Customer Interaction
2) By Application: Pharma And Healthcare, Food And Beverages, Chemical And Material, Construction, Logistics, Other Applications
3) By End-User: Small And Medium Enterprises (SMEs), Large Enterprises

Subsegments:
1) By CRM Technology Hosting: Cloud-Based CRM Hosting, On-Premise CRM Hosting
2) By Fulfillment Or Logistics: Order Processing And Tracking, Inventory Management, Shipping And Delivery Services
3) By Customer Interaction: Voice-Based Support, Email And Chat Support, Social Media Support, Self-Service And Automated Support

Tailor your insights and customize the full report here:
https://www.thebusinessresearchcompany.com/customise?id=14768&type=smp

Who Are the Global Leaders in the Outsourced Customer Care Services Market?
Major companies operating in the outsourced customer care services market are accenture* plc, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Cognizant, Infosys Limited, iQor, HCL Technologies Limited, Wipro Limited, Teleperformance SE, Tech Mahindra, Arvato, Serco Group plc, Genpact, Capita, Alorica, EXL Service, Hinduja Global Solutions Ltd., Atento, Sitel Group, Sykes Enterprises Inc., Transcom WorldWide AB, Sutherland Global Services, TeleTech, VXI Global Solutions LLC, Intelenet Global Services, Stream Global Services

Which are the Top Profitable Regional Markets for the Outsourced Customer Care Services Industry?
North America was the largest region in the outsourced customer care services market in 2024. The regions covered in the outsourced customer care services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

Purchase the full report today:
https://www.thebusinessresearchcompany.com/purchaseoptions.aspx?id=14768

This Report Supports:
1.Business Leaders & Investors - To identify growth opportunities, assess risks, and guide strategic decisions.
2.Manufacturers & Suppliers - To understand market trends, customer demand, and competitive positioning.
3.Policy Makers & Regulators - To track industry developments and align regulatory frameworks.
4.Consultants & Analysts - To support market entry, expansion strategies, and client advisory work.

Connect with us on:
LinkedIn: https://in.linkedin.com/company/the-business-research-company,
Twitter: https://twitter.com/tbrc_info,
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ.

Contact Us
Saumya Sahey
Europe: +44 7882 955267,
Asia: +44 7882 955267 & +91 8897263534,
Americas: +1 310-496-7795
Email: saumyas@tbrc.info

Learn More About The Business Research Company
With over 15,000+ reports from 27 industries covering 60+ geographies, The Business Research Company has built a reputation for offering comprehensive, data-rich research and insights. Our flagship product, the Global Market Model delivers comprehensive and updated forecasts to support informed decision-making.

This release was published on openPR.