Press release
Falkon SMS Unveils AI-Powered Messaging Suite to Boost Customer Engagement and Team Productivity
Falkon SMS launches Falkon AI, an in-app assistant to write smarter, reply faster, and boost customer communication.
The new module integrates generative AI directly into the SMS composer, allowing teams to refine messages. With one click, users can polish grammar, simplify or expand content, adjust tone, or even add a casual touch with emoji, all without leaving their draft.
"Our mission is to enable organizations, from small startups to large corporations, to craft better messages in less time," said Suresh Gadiraju, CEO of Falkon SMS. "AI should make communication not only faster but also clearer, more personalized, and more effective."
Highlights of Falkon AI:
Smart Writing Tools: Enhance grammar, expand details, shorten text for brevity, or adjust tone to suit the audience.
AI-Powered Replies: Respond to customer queries in multiple languages, including French and Spanish, with translation features planned.
Website Knowledge Training: Finetune the AI on up to five web pages or 100 MB of company content to deliver more accurate, brand-aligned answers.
With this launch, Falkon SMS equips appointment-driven businesses, retailers, and support teams with tools to minimize no-shows, accelerate responses, and deepen customer engagement.
About Falkon SMS
Falkon SMS provides businesses with an affordable, user-friendly messaging solution to streamline communication, automate engagement, and deliver smarter SMS campaigns powered by AI.
Falkon Systems, 2717 Commercial Center Boulevard Cinco Ranch,
Suite E200, Katy, TX 77494
Contact: +1 346-595-7008
About Falkon SMS
Falkon SMS is a business messaging platform that helps organizations simplify communication, run smarter SMS campaigns, and automate customer engagement. Trusted by businesses across healthcare, retail, education, and services, Falkon SMS offers tools for bulk messaging, two-way conversations, appointment reminders, and analytics. With Falkon AI, users can rephrase, expand, or adjust tone instantly, auto-reply in multiple languages, and train chatbots using company content for accurate responses. Designed to be affordable, scalable, and easy to use, Falkon SMS empowers teams to reduce no-shows, improve response times, and build stronger customer relationships through fast, personalized communication.
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