Press release
2025-2034 Salesforce Services Market Evolution: Disruptions, Innovations, and Untapped Opportunities
Salesforce Services
What Is the Expected CAGR for the Salesforce Services Market Through 2025?
In recent times, the market size of Salesforce services has experienced rapid expansion. The forecast predicts an increase from $12.67 billion in 2024 to an impressive $14.61 billion in 2025, marking a compound annual growth rate (CAGR) of 15.4%. This phenomenal growth throughout the historical period has been driven by a surge in demand for CRM solutions, trends in cloud adoption, initiatives for digital transformation, business globalization, and the proliferation of mobile technology.
What's the Projected Size of the Global Salesforce Services Market by 2029?
The market size for salesforce services is anticipated to experience swift expansion in the coming years, reaching a value of $25.7 billion in 2029 with a compound annual growth rate (CAGR) of 15.2%. This anticipated progression during the forecast period is largely a result of ongoing digital transformation initiatives, increased implementation of AI and automation, heightened attention on customer experience, escalating need for industry-oriented solutions, and the emergence of subscription-based pricing structures. Major trends to be noticed during the forecast period comprise the expanding application of AI-powered analytics, deeper assimilation with IoT devices, increased use of augmented reality for customer involvement, the surge of low-code/no-code development frameworks, and a growing focus on sustainability and ethical standards.
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Top Growth Drivers in the Salesforce Services Industry: What's Accelerating the Market?
The salesforce services market is set to be stimulated by the escalating relevance of digital transformation. Defined as the thorough integration of digital technologies in every part of a company to radically alter its operation and customer value delivery, digital transformation's increasing importance is bolstered by its potential to boost operational efficiency, customer engagement, and competitive advantage in various sectors. This transformation amplifies salesforce services by simplifying sales systems, enhancing customer involvement, and promoting data-guided decisions, leading to amplified efficiency and revenue growth. For example, in November 2023, as per the UK's Central Digital and Data Office, which spearheads government digital and data tasks, between April 2022 and April 2023, the governmental digital and data profession experienced a 19% growth, fulfilling essential digital skills needs. Additionally, 32 civil service organizations have adopted the universal government digital and data pay framework. Consequently, the bourgeoning importance of digital transformation is fuelling the expansion of the salesforce services market.
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What Trends Will Shape the Salesforce Services Market Through 2029 and Beyond?
Major corporations active in the salesforce services sector are prioritizing the development of advanced solutions like generative AI technology in order to streamline customer care operations and enrich user experiences. This form of AI technology allows the creation of content, insights, and solutions independently thus facilitating sales teams to custom-make customer interactions, predict trends and fine-tune strategies for better sales outcomes and engagement. For example, Salesforce Inc., an American cloud computing firm known for its customer relationship management (CRM) software, rolled out a new package called Einstein 1 Field Service Edition in March 2024. This package was developed to radically change field service operations by incorporating real-time insights, superior features, and AI capabilities. The aim of this edition is to boost technician productivity and improve operation efficacy, turning field service appointments into potential profit-making opportunities. It offers customers the convenience of scheduling appointments while allowing technicians to supervise and provide support remotely via video sessions, thus mitigating the necessity for on-the-spot visits.
What Are the Main Segments in the Salesforce Services Market?
The salesforce services market covered in this report is segmented -
1) By Type Of Service: Planning, Management, Implementation
2) By Deployment Model: On-Premise, Cloud, Hybrid
3) By Application: Sales Cloud, Service Cloud, Marketing Cloud, Application Cloud, Commerce Cloud, Analytics
4) By Vertical: Banking, Financial Services And Insurance (BFSI), Healthcare And Life Sciences, Media And Telecom, Retail And CPG, Government, Manufacturing, Energy And Utilities, Other Verticals
Subsegments:
1) By Planning: Strategy Development, Requirement Analysis, Roadmap Creation
2) By Management: Project Management, Change Management, Performance Monitoring
3) By Implementation: Customization, Integration, Deployment
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Which Top Companies are Driving Growth in the Salesforce Services Market?
Major companies operating in the salesforce services market are Microsoft Corporation, AT&T Inc., Dell Technologies Inc., Siemens AG, Deloitte Touche Tohmatsu Limited, accenture** plc, Intel Corporation, International Business Machines Corporation (IBM), Oracle Corporation, SAP SE, Tata Consultancy Services Limited, Salesforce Inc., NTT DATA Corporation, Capgemini SE, Cognizant Technology Solutions Corporation, Adobe Inc., DXC Technology (DXC), Wipro Limited, Tech Mahindra Limited, Vertiba Inc., Micro Focus International plc, Avenga LLC, Verint Systems Inc., Peeklogic LLC
Which Regions Will Dominate the Salesforce Services Market Through 2029?
North America was the largest region in the salesforce services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the salesforce services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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