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Emerging Trends to Reshape the IT Managed Services Market: AI And Automation Integration For Enhanced Efficiency And Performance as a Key Influencer
IT Managed Services
IT Managed Services Market Size Valuation Forecast: What Will the Market Be Worth by 2025?
The magnitude of the IT managed services market has robustly expanded over the recent years. The market size is set to increase from $278.4 billion in 2024 to a staggering $304.48 billion in 2025, with a compound annual growth rate (CAGR) of 9.4%. The notable growth witnessed in the past period can be credited to factors such as concentration on fundamental business aspects, the escalating complexity of IT infrastructure, scalability and adaptability, as well as service integration and management (SIAM).
IT Managed Services Market Size Forecast: What's the Projected Valuation by 2029?
Over the upcoming years, the IT managed services market is set to exhibit robust expansion. By 2029, it is projected to swell to $436.27 billion, advancing at a compound annual growth rate (CAGR) of 9.4%. The surge during the predicted period can be credited to issues of cybersecurity, the shift and optimization of cloud, support for remote work, AI and automation, and edge computing. The forecast period also foresees trends like the implementation of zero trust security models, enhancement of threat detection and response, expansion of edge AI and edge computing, containers and management of kubernetes, and AI-powered IT operations (AIOps).
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What Are the Drivers Transforming the IT Managed Services Market?
The continued escalation of cybersecurity issues is anticipated to fuel the expansion of the IT managed services market. Cybersecurity implicates the defense of computer systems, networks, programs, and data from unauthorized intrusion, corruption, or theft as they are consistently targeted by digital attacks. As digital technologies become increasingly integral and systems more linked, protective measures against cyber threats become even more crucial. Enhanced cybersecurity offered by IT-managed services through continual surveillance, threat identification, and swift reactive measures ensures a proactive defense against the ever-changing landscape of cyber threats. For instance, the Australian Cyber Security Centre, a cybersecurity entity located in Australia, reported in February 2023, that there was a 13% increase in cybercrime cases in 2022, amounting to 76,000 reports compared to the preceding year. Moreover, the Anti-Phishing Working Group, a US-based organization, reported in June 2022 that there was a significant incidence of 1,025,968 phishing assaults in Q1 of 2022, which is a 15% hike compared to 888,585 attacks recorded in the Q4 of 2021. Hence, the surge in cybersecurity concerns is catalyzing the growth of the IT managed services market.
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What Long-Term Trends Will Define the Future of the IT Managed Services Market?
In order to secure a competitive advantage in the IT managed services sector, leading businesses are concentrating on advancing solutions like artificial intelligence (AI) and automation integration. This involves marrying artificial intelligence technologies with automated processes to augment efficiency and aid decision-making across a variety of systems or workflows. AI and automation's role in IT managed services bolsters efficiency and equips organizations with enhanced performance and reliability in handling their infrastructure. A case in point occurred in January 2023, when the American AI-led automation firm, Pia Trading Co., launched its innovative product Pia aiDesk. This is an authentic automation platform designed to blend smoothly with existing IT service management (ITSM) tools. The key goal is to simplify processes, free up resources, and improve operational efficiencies specifically aimed at managed service providers (MSPs). Pia aiDesk amalgamates a host of technologies, including artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia chatbot to boost service delivery for MSPs.
Which Segments in the IT Managed Services Market Offer the Most Profit Potential?
The IT managed services market covered in this report is segmented -
1) By Type: Cloud-Based, On-Premise
2) By Enterprise Size: Medium And Small-Sized Enterprises, Large Enterprises
3) By Application: Banking, Financial Services, And Insurance, Retail, Logistics, Healthcare And Lifesciences, Government, Information Technology (IT) And Telecommunication, Other Applications
Subsegments:
1) By Cloud-Based: Public Cloud, Private Cloud, Hybrid Cloud
2) By On-Premise: On-Premise IT Infrastructure Management, On-Premise Network Management, On-Premise Security Management
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Which Firms Dominate the IT Managed Services Market by Market Share and Revenue in 2025?
Major companies operating in the IT managed services market are AT&T Inc., Dell Technologies Inc., Lenovo Group Limited, accenture* PLC, International Business Machines Corporation, Cisco Systems Inc., Hewlett Packard Enterprise Development, Fujitsu Limited, Telefonaktiebolaget LM Ericsson, Cognizant Technology Solutions Corporation, Infosys Limited, Lumen Technologies Inc., DXC Technology, Rackspace Technology Global Inc., SAS Institute Inc., Presidio Holdings Inc., Wipro Limited, BMC Software Inc., Unisys Corporation, CA Technologies, Alcatel-Lucent Enterprise SAS, Sapiens International Corporation N.V., Avaya Inc., Jade Global Inc., Marco Technologies LLC
Which Regions Offer the Highest Growth Potential in the IT Managed Services Market?
North America was the largest region in the IT managed services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the IT managed services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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