Consilium Launches SaaS Offerings on Cisco Commerce Workspace, Streamlining Access to Cloud-Based CX Solutions

Singapore, Canada & USA, 10 July, 2025 - Consilium Software, a global leader in customer engagement solutions, today announced the launch of its new Software-as-a-Service (SaaS) SKUs on the Cisco Commerce Workspace (CCW) under the CONSILIUM-APPS designation. This major expansion makes Consilium's full suite of UniTM Customer Engagement products available as cloud-based offerings, building upon their existing presence in the Cisco SolutionsPlus program.
The new SaaS offerings are available for quoting and ordering in every country where Cisco Commerce Workspace is accessible, allowing partners to seamlessly add Consilium's advanced capabilities to new and existing Cisco contact center deployments, including Webex Contact Center and WxCCE.
"We're incredibly excited to bring our innovative CX solutions to a global audience through Cisco Commerce Workspace as SaaS offerings," said Pramod Ratwani, CEO of Consilium Software. "This integration simplifies the entire sales lifecycle for our partners and enables businesses to easily leverage Consilium's state-of-the-art tools. The momentum we're seeing is a testament to the market's demand for powerful, AI-driven solutions, and we are proud to provide these capabilities through the Cisco ecosystem."
The introduction of SaaS SKUs directly addresses the growing demand from both partners and customers for flexible, scalable, and cloud-hosted solutions. This move empowers Cisco partners to more effectively position and sell comprehensive customer experience packages that strengthen their Webex Contact Center offerings and deliver immediate value.
Consilium's core products are now available in a convenient, subscription-based model:
• UniCampaignTM - Intelligent Outbound Engagement:
o Standard and Premium Agent Licenses: Scale outbound campaigns with flexible agent tiers.
o Agentless Campaigns License: Efficiently reach customers on their preferred channels (IVR, SMS, Email, WhatsApp).
o NEW Advanced AI/ML Right Connect Module: Optimizes outreach timing and strategy to increase connection and conversion rates.
• UniVCXTM - Seamless Video Collaboration:
o Co-Browse & Video Collaboration: Empowers agents to visually guide and collaborate with customers directly from the Webex Contact Center interface.
• UniAgentTM - Unified Agent Desktop & CRM Integration:
o CRM-CTI Connectors: Provides out-of-the-box integration for over 20 CRMs, including Salesforce, Microsoft Dynamics 365, SAP, and Oracle, giving agents complete customer context.
o Splunk Bridge: Offers powerful data integration between Webex Contact Center and Splunk for advanced analytics.
• Professional Services SKU:
o Ensures seamless deployment, expert onboarding, and ongoing solution support to guarantee customer success.
This strategic launch delivers significant advantages:
For Cisco Partners:
• Streamlined Quoting: Easily find and add Consilium SaaS SKUs directly within CCW to build comprehensive quotes in minutes.
• Increased Deal Size: Expand the scope and value of every contact center opportunity with high-margin software and services.
• Differentiated Offerings: Provide truly innovative CX solutions that solve critical customer challenges and stand out in a competitive market.
For Customers:
• Faster Deployment: Cloud-based offerings significantly reduce setup time and complexity.
• Scalability & Flexibility: Easily scale usage up or down based on business demand with a subscription model.
• Access to Innovation: Always have the latest features and AI-powered enhancements without manual upgrades.

Consilium Software Inc (Pte) Ltd

Parent Company
1 Phillip Street
#03-02 Royal One Phillip
Singapore 048692

Founded in 2007 in Singapore, Consilium Software and its UniTM digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers over 5 billion interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA). Consilium has earned a GDPR compliance certification issued by BQSR. Security and quality are intrinsic to our products and services, as demonstrated by our SOC 2 Type 2 attestation and our ISO/IEC 27001 and ISO 9001 certifications for information security and quality management, respectively.

This release was published on openPR.