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Emerging Trends to Drive Proactive Services Market Growth at 21.4% CAGR Through 2029
Stay ahead with our updated market reports featuring the latest on tariffs, trade flows, and supply chain transformations.Proactive Services Market Size Growth Forecast: What to Expect by 2025?
In past few years, the market size of proactive services has witnessed a significant increase. The market is predicted to expand from $6.29 billion in 2024 to $7.55 billion in 2025, with a Compound Annual Growth Rate (CAGR) of 20.1%. Factors contributing to this growth in the historic period include complications in its environments, escalating cybersecurity threats, challenges in data explosion and management, rising dependence on business intelligence, and a concentrated focus on regulatory compliance.
How Will the Proactive Services Market Size Evolve and Grow by 2029?
Expectations are high for significant expansion in the proactive services market over the upcoming years, with projections estimating its worth at $16.42 billion in 2029 - reflecting a compound annual growth rate (CAGR) of 21.4%. This forecasted growth rate is largely thanks to factors such as initiatives to digitize enterprises, the need for effective management of proactive networks, heightened focus on proactive data governance and advancements in proactive monitoring tools. Other contributing aspects are the increasingly growing emphasis on predictive maintenance, alongside the constant monitoring of user behavior. Prominent trends for the forecast period include automation powered by AI, proactive monitoring facilitated by IoT, remote monitoring and management, cloud-based proactive solutions, cross-platform proactivity, monitoring of collaboration and unified communications, along with proactive data administration and backup.
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What Drivers Are Propelling the Growth of Proactive Services Market Forward?
The proactive services market is experiencing significant growth, a trend largely driven by the rise in acceptance and utilization of both artificial intelligence (AI) and the internet of things (IoT). These technologies gather data from a myriad of sources within a network to enable analysis and recognition of patterns. This potential to predict recurring challenges, or those that may arise under similar circumstances, proves valuable in implementing proactive services. A 2023 report from SmartTek Solutions, a US software development firm, revealed that the worldwide AI market was valued at roughly $120 billion in 2022. Assuming the growth trajectory persists, the AI market is projected to surpass $1.5 trillion by 2030, featuring an annual growth rate of 37.3% from 2023 to 2030. As such, the increasing reliance on AI and IoT is catalyzing the expansion of the proactive services market.
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Which Emerging Trends Are Transforming the Proactive Services Market in 2025?
The trend of increased cooperation and the formation of strategic alliances is gaining traction in the proactive services market. Major players in this space are capitalizing on strategic collaborations with other firms and stakeholders to enlarge their operations and promote the benefits of enhancing customer and support experiences. An illustration of this occurred in February 2022 when CSS Corp, a US IT services firm, agreed on a strategic alliance with SupportLogic, a US company providing support experience (SX) platforms that allow businesses to proactively comprehend and respond to customer feedback. The purpose of the partnership is to aid companies in upgrading their customer support experience proactively by averting escalations, improving backlog management, and lessening the obstacles to customer adoption. The firms will jointly implement numerous go-to-market strategies in cloud support environments using AI and NLP. Furthermore, in June 2020, Microsoft, a US-based tech corporation, collaborated with Menlo Security, a US-based cybersecurity firm, to access advanced vulnerability information via the Microsoft Active Protections Program (MAPP). This program offers early vulnerability information access to security software providers, thus enabling them to safeguard their clients more swiftly.
What Are the Key Segments in the Proactive Services Market?
The proactive services market covered in this report is segmented -
1) By Service: Design And Consulting, Managed Services, Technical Support
2) By Technology: Big Data Analytics, Artificial Intelligence, Machine Learning
3) By Size: Large Enterprise, Small And Medium Enterprise
4) By Application: Cloud Management, Customer Experience Management, Data Center Management, End-Point Management, Network Management
Subsegments:
1) By Design And Consulting: System Design, Process Optimization, Risk Assessment
2) By Managed Services: Infrastructure Management, Application Management, Network Management
3) By Technical Support: Remote Support, On-Site Support, Maintenance And Upgrades
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Who Are the Key Players Shaping the Proactive Services Market's Competitive Landscape?
Major companies operating in the proactive services market are Microsoft Corporation, Symantec Corporation, Juniper Network Inc., Avaya Inc., DXC Technology, Hewlett Packard Enterprise Company, Huawei Technologies Co. Ltd., International Business Machines Corporation, Cisco Systems Inc., LivePerson Inc., NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Amazon.com Inc., NortonLifeLock Inc., Hootsuite, AT&T Inc., Ericsson India Limited, Fortinet Inc., Sutherland Global Services, PLC, Wipro Limited, Infosys Limited, Capgemini SE, Cognizant Technology Solutions Corporation, Tata Consultancy Services Limited, HCL Technologies Limited, Tech Mahindra Limited, Mindtree Limited, Virtusa Corporation, Larsen & Toubro Infotech
What Geographic Markets Are Powering Growth in the Proactive Services Market?
North America was the largest region in the proactive services market share in 2024. The regions covered in the proactive services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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