Future of the Service Delivery Automation Market: Trends, Innovations, and Key Forecasts Through 2034

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Service Delivery Automation Market Size Growth Forecast: What to Expect by 2025?
The scale of the service delivery automation market has seen a massive increase in recent years. The market, which was valued at $9.27 billion in 2024, is projected to expand to $11.84 billion in 2025, boasting a compound annual growth rate (CAGR) of 27.7%. Factors contributing to this growth during the historic period include reduced costs and improved operational efficiency, the increasing complexity of IT infrastructures, the necessity for a swifter service delivery, the expansion of business process outsourcing (BPO), and the uptake of robotic process automation (RPA).

How Will the Service Delivery Automation Market Size Evolve and Grow by 2029?
The market size of service delivery automation is predicted to experience major expansion in the coming years, with projections reaching $32.31 billion in 2029 and a CAGR of 28.5%. This surge in the forecasted period could result from factors like the drive for complete process automation, the rise in cloud-based service delivery models, an escalated inclination towards intelligent virtual agents, and a commitment to customer satisfaction and personalization. The upcoming period is also expected to showcase trends like hyper-automation for all-inclusive automation solutions, the application of machine learning for anticipative service delivery, the uptake of chatbots and virtual assistants, the move towards self-service and autonomous operations, and a partnership between humans and automated systems in service delivery.

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What Drivers Are Propelling the Growth of Service Delivery Automation Market Forward?
The surge in the adoption of automation solutions is anticipated to stimulate the growth of the service delivery automation market in the future. Digital transformation in businesses through automation can revolutionize service delivery and operations, leading to increased cost-effectiveness, precision, and scalability in productivity. The expanding functional advantages of automation solutions, particularly in business process automation across various sectors like technology, finance, and others are anticipated to fuel the expansion of the service delivery automation market. As per Imaginovation, a premium custom application development company based in the US, there is a significant uptake in business process automation solutions in 2022, with 67% of global companies leveraging it for augmenting end-to-end visibility across various systems. Additionally, 24% of companies have started adopting low-code process automation systems, with 29% planning to implement such software in the near future. Thus, the increasing utilization of automation solutions is catalyzing the growth of the service delivery automation market.

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Which Emerging Trends Are Transforming the Service Delivery Automation Market in 2025?
The service delivery automation market is witnessing a significant trend where product innovations are becoming increasingly prevalent. The leading companies in this sector are leveraging new and creative solutions to fortify their competitive standing. For example, UiPath, a software company from the United States, introduced a novel Automation as a Service in April 2022, hosted on the cloud provided by Finastra, a UK-based software firm. This service will be accessible to thousands of financial institutions, banks, and credit unions that are clients of Finastra. Banks utilizing the UiPath Automation in a Box managed service will be able to digitize faster, broaden their primary services, and allocate more resources to customer-centric services. This solution will enable UiPath and its partners to conceptualize, set up, launch, operate, and oversee automated processes via the new service, thereby letting the banking sector access the efficiency of automation along with the safety and regulatory compliance offered by Finastra's cloud-based infrastructure, a leading financial services software supplier.

What Are the Key Segments in the Service Delivery Automation Market?
The service delivery automation market covered in this report is segmented -

1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry

Subsegments:
1) By IT Process Automation: Network Automation, Server Automation, Cloud Automation, IT Service Management (ITSM) Automation, Application Deployment Automation
2) By Business Process Automation: Workflow Automation, Document Automation, Customer Relationship Management (CRM) Automation, Human Resources (HR) Automation, Financial Process Automation

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Who Are the Key Players Shaping the Service Delivery Automation Market's Competitive Landscape?
Major companies operating in the service delivery automation market include International Business Machines Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere Inc., CA Technologies, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc, Sutherland Global Services Inc, Arago Technology Ltd, accenture* Inc., UiPath SRL, Softomotive Solutions Ltd., Thoughtonomy Ltd., Kofax Inc., Neptune Intelligence Computer Engineering, Pegasystems Inc., Redwood Software Inc., WorkFusion Inc., EdgeVerve Systems Limited, HCL Technologies Limited, Kryon Systems Ltd., AutomationEdge, HelpSystems LLC, KPMG International Cooperative, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Capgemini SE

What Geographic Markets Are Powering Growth in the Service Delivery Automation Market?
North America was the largest region in the service delivery automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

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