Press release
Major North American Telco Deploying ClickSoftware to Improve Planning and Forecasting
By better anticipating future short- and long-term work demands, the service provider will be able to reduce costs while ensuring it has the right number of field technicians to handle scheduled work as well as emergency situations. ClickForecast automatically generates a forecast based on a variety of critical information such as historical trends, sales and marketing projections, strategic organization events, seasonal events like the fall storm season and major construction projects.
ClickPlan ensures service providers have enough resources with the right skills in a given territory at the right time to meet future demand. Together, these applications will help the phone company optimize its workforce scheduling while strengthening customer relationships.
“With thousands of technicians in the field, this telecommunications service provider wants to be sure it has the right staffing to meet future work demand as it fluctuates throughout the year,” said Hannan Carmeli, Chief Operating Officer at ClickSoftware. “ClickForecast and ClickPlan automate these critical processes so managers know they will have the correct mix of field force individuals and skills in the various regions to meet customer expectations on the day of service”.
Erica Fortune
Marketing Specialist
ClickSoftware (NasdaqCM: CKSW)
Tel: +44 (0) 1628 607032
Cell: +44 (0) 7795 627731
E-mail:erica.fortune@clicksoftware.com
www.clicksoftware.com
ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources.
With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +44 (0) 1628 607000, or visit www.clicksoftware.com.
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