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Enhanced Shopping Experiences Boost The Interactive Kiosk Market: Transformative Forces Shaping the Interactive Kiosk Market Landscape in 2025
Interactive Kiosk
What Will the Interactive Kiosk Industry Market Size Be by 2025?
The market for interactive kiosks has been witnessing robust growth in recent times. It is projected to expand from $25.83 billion in 2024 to $27.26 billion in 2025, registering a compound annual growth rate (CAGR) of 5.5%. Factors such as enhanced focus on customer interaction, cost-effectiveness, and efficiency in retail, growing need for self-service options, and governmental initiatives and regulations, alongside solutions in transportation, ticketing, healthcare efficiency, and patient services have contributed to the growth during the historical period.
What's the Long-Term Growth Forecast for the Interactive Kiosk Market Size Through 2029?
In the following years, the market size of the interactive kiosk is projected to witness substantial growth, reaching a value of $38.37 billion in 2029 with a compound annual growth rate (CAGR) of 8.9%. The growth in the projected period can be credited to factors such as the development of smart cities, retail innovation and omnichannel experiences, customization and personalization, measures for data safety and privacy, and applications in education and training. Noteworthy trends during the forecast period involve contactless and touchless technology, multifunctional and modular designs, eco-friendly attributes and sustainability, real-time content updates, and worldwide expansion of transportation hubs.
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What Are the Key Growth Drivers Fueling the Interactive Kiosk Market Expansion?
The positive progression of the interactive kiosk market is anticipated to be spurred by the improved shopping experience it offers to customers. The shift in consumer shopping preferences from traditional physical stores to online platforms has intensified the need for interactive kiosks. There is a growing demand for automated systems and seamless self-service machines, which not only heightens customer satisfaction but also decreases operation time when compared to manual services. As per Emplifi, a software firm based in the US, in 2023, 77% of businesses perceive customer experience as a vital competitive differentiator among companies. The customer experience market is projected to expand to approximately 8.79 billion in 2021 and is predicted to grow at a pace of 18.1% from 2022 to 2030. Consequently, it is the revolutionary shopping experience that interactive kiosks provide to customers which is propelling the interactive kiosk market's growth.
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What Are the Key Trends Driving Interactive Kiosk Market Growth?
Major firms in the interactive kiosk market are aiming to gain a competitive edge by developing new products. For example, NCR Voyix, an IT firm based in the US, launched the Aloha Kiosk in May 2024. This kiosk, powered by GRUBBRR and incorporated with the NCR Voyix Commerce Platform, offers an efficient self-ordering solution that is advantageous for both customers and restaurant personnel. This innovative device not only increases customer convenience but also enhances operational productivity and earnings for restaurants. With GRUBBRR's expertise, the kiosk effectively handles vital industry issues and provides an enhanced dining experience.
How Is the Interactive Kiosk Market Segmented?
The interactive kiosk market covered in this report is segmented -
1) By Type: Bank Kiosks, Self-Service Kiosks, Vending Kiosks, Other Types Of Kiosks
2) By Location: Indoor, Outdoor
3) By Display Size: Less Than 17 inch, 17 inch To 19 inch, 20 inch To 22 inch, 23 inch To 25 inch, 26 inch To 30 inch, 31 inch To 34 inch, 35 inch To 40 inch, 41 inch To 44 inch, 45 inch To 49 inch, 50 inch To 55 inch
4) By Offering: Hardware, Software And Services
5) By Industry Vertical: Retail, Entertainment, Healthcare, Banking, Financial Services And Insurance (BFSI), Government, Transportation, Hospitality, Other Industry Verticals
Subsegments:
1) By Bank Kiosks: Automated Teller Machines (ATMs), Account Information Kiosks
2) By Self-Service Kiosks: Check-In Kiosks, Ticketing Kiosks, Information Kiosks
3) By Vending Kiosks: Food And Beverage Vending Kiosks, Merchandise Vending Kiosks
4) By Other Types Of Kiosks: Digital Signage Kiosks, Wayfinding Kiosks, Health Information Kiosks
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Which Companies Are Leading the Charge in Interactive Kiosk Market Innovation?
Major companies operating in the interactive kiosk market include Advantech Co. Ltd., Diebold Nixdorf Incorporated, Embross, Kiosk Information Systems, Meridian Kiosks, NCR Corporation, Redyref Interactive Kiosk, Source Technologies, Touchscreen Solutions, Olea Kiosks Inc., Frank Mayer and Associates Inc., Korala Associates Ltd., Acante Solutions Limited, Intuiface, Zivelo Inc., Aila Technologies Inc., Fujitsu Information and Communications Technology Company Limited, VeriFone Systems Inc., Evoke Creative, Nautilus Hyosung Inc., HT Kiosk, PBT Industrial, Samsung Electronics Co. Ltd., Nexcom International Co. Ltd., Phoenix Kiosk Inc., Thales Group, SlabbKiosks, IER SAS
Which Regions Are Leading the Global Interactive Kiosk Market in Revenue?
North America was the largest region in the interactive kiosk market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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