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Importance of Online Veterinary Consultation in India

06-18-2025 10:46 AM CET | Health & Medicine

Press release from: Veterinary Market Report

In recent years, the concept of online veterinary consultation has gained significant traction across the world, and India is no exception. The country's growing pet care industry, alongside advancements in technology and digital infrastructure, has paved the way for online veterinary services to thrive. Today, pet owners can access expert veterinary care from the comfort of their homes, whether it's for routine check-ups, emergency advice, or health concerns. The importance of these services has been increasingly recognized, especially as pets become integral members of many families.

This article explores the importance and rapid emergence of online veterinary consultation in India, looking at the benefits, trends, and future potential of this innovative solution.

The Growing Pet Care Market in India
India's pet care market has experienced exponential growth in recent years. In 2025, it is estimated to surpass INR 25,000 Crores, driven by the growing urban population and increasing disposable income. This growth has seen a shift in how pet owners approach pet care. Previously, traditional visits to the vet were the only option, but today, online consultations are becoming an increasingly popular alternative.

Pet ownership is now seen as an important responsibility, with many pet owners seeking professional advice on health, nutrition, and general well-being. Pet owners are also more aware of the importance of timely veterinary care, and online consultations offer an effective and immediate solution.

Emerging Trends in Online Veterinary Consultation
Convenience and Accessibility
One of the most significant benefits of online veterinary consultation is the convenience it provides. Gone are the days when pet owners had to travel long distances to the vet or wait for hours in crowded waiting rooms. With online consultations, pet owners can book appointments at their convenience, often with the flexibility to choose their preferred time slot. Whether it's a busy professional or a senior citizen, online consultations ensure that expert care is just a click away.

Additionally, online platforms provide easy access to qualified vets in remote or underserved areas where veterinary clinics may be scarce. This ensures that pets in smaller towns and villages are not left behind.

Emergency Care and 24/7 Support
Emergencies don't always happen during office hours. With online veterinary platforms offering 24/7 access, pet owners can consult a vet during after-hours, weekends, or holidays. Platforms like Portea and Truly Pawsome are at the forefront of offering emergency care, allowing pet owners to receive timely advice that could be life-saving.

The ability to address urgent health issues remotely gives pet owners peace of mind, knowing that help is always within reach.

Cost-Effective Solution
Veterinary care, especially specialized treatment, can be expensive. Online consultations are often more affordable than in-person visits, making them a cost-effective solution for regular check-ups and minor health issues. Many platforms also offer subscription models, giving pet owners access to ongoing care at a fraction of the cost of traditional vet visits.

In addition, by eliminating the need for travel and time off work, online vet consultations provide both time and financial savings for pet owners.

AI-Powered Health Insights
The integration of artificial intelligence (AI) in veterinary care is an emerging trend that is significantly improving the quality of online consultations. Platforms like Vets and Care offer AI-driven insights into pet health, which help track progress over time and provide personalized advice based on a pet's health history.

AI tools can assist in identifying potential health risks and provide preventative care recommendations, helping to address issues before they become serious concerns. This proactive approach is changing how pet health is managed, making it easier for owners to stay on top of their pets' well-being.

Benefits of Online Veterinary Consultation in India
Expert Veterinary Care at Your Fingertips
Online veterinary consultation platforms connect pet owners with certified and experienced veterinarians, ensuring that pet health advice comes from trusted professionals. Whether it's an online chat or a video consultation, pet owners have the opportunity to ask questions, get guidance, and receive accurate diagnoses.

Ease of Communication
Unlike traditional consultations, where communication is often limited to physical visits, online platforms offer different ways to communicate with veterinarians-via chat, voice call, or video call. This allows pet owners to explain their concerns more clearly and in detail, making consultations more effective.

Convenient Record-Keeping
Many online veterinary platforms allow users to store their pets' medical records digitally, providing easy access to past consultations, vaccination schedules, and prescriptions. This is a significant advantage for pet owners who prefer having all their pet's health data in one place.

Prevention and Early Detection
Online consultations enable early intervention in the case of common health issues such as allergies, skin problems, or digestive disorders. Vets can provide advice on dietary changes, medications, and lifestyle adjustments that can prevent minor issues from becoming severe.

Challenges and Limitations
Despite the many benefits, there are challenges associated with online veterinary consultations in India.

Limited Physical Exams
While online consultations can offer advice, they cannot replace the need for a physical examination. Certain health conditions require a vet to physically examine the pet, especially when symptoms are unclear or severe.

Technological Barriers
In rural areas, there may be limited access to high-speed internet, which can hinder the effectiveness of online consultations. Additionally, some pet owners may not be comfortable using technology or may face difficulties navigating online platforms.

Regulatory Oversight
The online veterinary consultation industry is relatively new, and there is still a need for regulatory frameworks that ensure the quality and safety of services provided. As the industry continues to grow, it is crucial for regulatory bodies to create guidelines that govern online veterinary practices.

The Future of Online Veterinary Consultation in India
The future of online veterinary consultation in India looks promising. As the internet penetration rate increases and digital literacy improves, more and more pet owners will likely turn to online platforms for pet care. The advent of telemedicine, combined with AI-powered tools and 24/7 availability, is set to revolutionize pet care services.

As Anubhav Tyagi, Founder of Vets and Care, rightly says, "Technology has the power to reshape how we care for our pets. At Vets and Care, we are committed to making veterinary care accessible to every pet owner, no matter where they are. Our AI-driven platform is designed to bring expert care to your fingertips, ensuring that no pet is left behind."

In the coming years, we can expect to see more platforms incorporating advanced diagnostic tools, virtual pet health monitoring, and an expansion of services to cater to specialized needs such as behavioral consultations, physiotherapy, and more.

Conclusion
The emergence of online veterinary consultations in India marks a significant milestone in the country's pet care industry. Offering convenience, affordability, and expert care, online platforms have become an essential part of modern pet health management. As technology continues to advance, the role of online consultations will only grow, providing pet owners with greater access to high-quality care and ensuring that pets across India live healthier, happier lives.

By embracing the digital transformation in pet care, India is not only improving the accessibility of veterinary services but also making a positive impact on the well-being of pets nationwide.

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Veterinary Market Report, we combine advanced research methodologies with cutting-edge tools to gather and analyze data. Our team of experienced analysts and consultants works closely with clients to ensure that the research is tailored to their specific needs and goals. We deliver not just data, but actionable insights that drive business growth.

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