Vee S.A. Surpasses 32 Million Cases, Reinforces Industry Readiness for Global-Scale AI Voice Automation

Warsaw, Poland - June 2025 - Vee S.A., a Poland-based company pioneering fully-automated AI Call Center (AICC) solutions since 2012, has announced a major operational milestone. As of May 2025, Vee has processed over 32 million end-to-end customer service cases across its history. This month, the company expects to exceed 20 million minutes of phone conversations conducted by its proprietary AI system, Brilliance.
About Vee: Vee (https://vee.ai/en/) began supporting large enterprise clients in 2017 and experienced rapid growth during the COVID-19 pandemic, which disrupted traditional call centers worldwide. Specializing in outbound campaigns - including customer surveys, debt collection, appointment confirmations, and sales outreach - Vee handles complex, multi-attempt contact strategies where one case may involve several dialing attempts and multiple real-time conversations with a customer.
What sets Vee apart is its laser focus on business outcomes and conversion rates. Its platform is structured around three pillars:
1. Continuous optimization through a dedicated performance team, using A/B testing at scale to maximize conversation efficiency.
2. Voice-first precision, leveraging speech parameters beyond simple intent recognition - because AI understanding is only part of what drives results.
3. Advanced analytics, enabling clients to explore recordings, transcripts, and outcomes with surgical granularity. Clients can, for example, monitor conversion shifts across time slots, months, or customer bases with unmatched transparency.
Clients consistently value Vee's platform not only for its availability, affordability, and quality, but also because the Vee team speaks their operational language. The company actively frames its solution using industry-standard metrics such as:
• First Call Resolution (FCR)
• Average Handle Time (AHT)
• Conversion Rate (CR)
• Service Level (SL)
This isn't an experimental or adjacent automation tool - it is a core operational resource that, in many cases, serves as the primary mechanism for executing specific customer service processes.
These capabilities translate into measurable success:
• 26% higher lead conversion vs. traditional call centers
• 43% more fully completed satisfaction surveys
• 14% faster debt recovery cycles
Vee's strength lies not only in AI, but in deep industry expertise, honed across banking, insurance, healthcare, energy, logistics, and pharmaceuticals.
Operating as a fully managed call automation partner, Vee integrates seamlessly with enterprise environments. Clients submit datasets - Vee handles the rest. Every day, Vee initiates over 300,000 contact attempts, completes 45,000-50,000 full case resolutions, and conducts 25,000-30,000 AI-led call minutes, all through thousands of SIP trunks sourced from multiple tier-1 telecom operators.
Despite offering highly competitive pricing to its clients, Vee consistently achieves an operating margin exceeding 70%, reinvesting all operating profits into product development and client-facing technologies. The company has achieved this growth with modest external financing - totaling just over €6 million to date - underscoring the efficiency and scalability of its model. Vee is now exploring opportunities to expand its footprint and product roadmap significantly, including the possibility of strategic partnerships or global-scale capital investment.
While Vee has a strong European footprint, it is now scaling globally. Recent pilots include a South Korean BPO provider and a global SaaS vendor serving 300,000+ SMEs, including clients in the United States.
With increasing demand for scalable, high-efficiency voice automation-and growing skepticism around LLMs for real-world customer service (e.g., Klarna's withdrawal) - Vee positions itself as a robust, ready-to-integrate alternative. It offers enterprise-grade voice AI with measurable ROI, industry-aligned KPIs, and zero compromise on CX quality.
Vee is actively pursuing partnerships in banking, insurance, energy, and telecom, targeting sectors where contact centers face mounting labor shortages. With unmatched speed, conversion, and cost-efficiency, Vee offers more than AI - it delivers results.

Vee S.A.
ul. Juliusza Słowackiego 35
80-257 Gdańsk
Poland

Personal contact:
Dawid Wójcicki (CEO)
dawid@vee.ai
+48 665 553 555

Vee is a European pioneer in AI-powered voice automation, specializing in fully managed call center solutions since 2017. Long before generative AI entered the mainstream, Vee had already built a commercially proven platform - focused on results, not research - and scaled it across banking, insurance, energy, healthcare, and logistics.

The company has resolved over 32 million end-to-end customer service cases and executes 300,000+ daily contact attempts, with conversion rates significantly exceeding those of traditional call centers. Vee's proprietary AI engine, Brilliance, conducts millions of minutes of live conversations each month - handling debt collection, appointment scheduling, surveys, and more, all with measurable business impact.

What sets Vee apart is not just its AI, but its operational maturity and business fluency. Vee doesn't pitch futuristic demos - it integrates with clients' KPIs, speaks the language of contact center directors, and delivers outcomes in enterprise environments. While many new players emerged in the wake of LLM breakthroughs, Vee has spent eight years in production with real clients, refining every layer of the automation stack - from voice UX to analytics and performance management.

For organizations seeking more than a tool - a true operational partner - Vee offers a platform that's fast, reliable, and ROI-driven. AI at Vee is not an experiment. It's the backbone of daily operations.

This release was published on openPR.