Cloud-Based Services Fueling Growth In The Outsourced Customer Care Services Market: A Key Driver Powering Outsourced Customer Care Services Market Growth In 2025

The Outsourced Customer Care Services Market Report by The Business Research Company delivers a detailed market assessment, covering size projections from 2025 to 2034. This report explores crucial market trends, major drivers and market segmentation by [key segment categories].

What Is the Current Outsourced Customer Care Services Market Size and Its Estimated Growth Rate?
In recent times, the market size of outsourced customer care services has seen substantial growth. It is projected to expand from $73.54 billion in 2024 to $77.32 billion in 2025, reflecting a compound annual growth rate (CAGR) of 5.1%. The factors contributing to this growth during the historical period include increased demand for mobility services, swift transition in choice from enriched to transformational services, demand for services that offer higher value, incorporation of outsourced customer care services, and economic expansion.

The market volume of outsourced customer care services is likely to witness sustained expansion in the upcoming years, rising to $93.19 billion in 2029 with a compound annual growth rate (CAGR) of 4.8%. This projected elevation can be associated with increased preference for direct messenger-based customer service, the proliferating demand and existence of tax-free zones, escalating customer expectations for efficient and seamless service, growing demand for wireless devices, and increased disposable income. Key trends during the forecast period encompass digital transformation and multisystem support, automation of monotonous tasks, artificial intelligence (AI) and chatbot implementations, integration of emerging technologies, and product innovation.

Purchase the full report for exclusive industry analysis:
https://www.thebusinessresearchcompany.com/purchaseoptions.aspx?id=14768

How Are Emerging Segments Shaping the Outsourced Customer Care Services Market Landscape?
The outsourced customer care services market covered in this report is segmented -

1) By Type: CRM Technology Hosting, Fulfillment Or Logistics, Customer Interaction
2) By Application: Pharma And Healthcare, Food And Beverages, Chemical And Material, Construction, Logistics, Other Applications
3) By End-User: Small And Medium Enterprises (SMEs), Large Enterprises

Subsegments:
1) By CRM Technology Hosting: Cloud-Based CRM Hosting, On-Premise CRM Hosting
2) By Fulfillment Or Logistics: Order Processing And Tracking, Inventory Management, Shipping And Delivery Services
3) By Customer Interaction: Voice-Based Support, Email And Chat Support, Social Media Support, Self-Service And Automated Support

Get your free sample here:
https://www.thebusinessresearchcompany.com/sample.aspx?id=14768&type=smp

Which Growth Factors Are Influencing Outsourced Customer Care Services Market Expansion?
The expansion of cloud-based services is predicted to significantly drive the growth of the outsourced customer care services market. The term "cloud-based services" refers to the delivery of computing resources, applications, and data storage via the internet, facilitating flexibility, scalability, and global accessibility. The importance of these services can be attributed to their cost-effectiveness, potential for remote work, data privacy, and adherence to regulations. Cloud-based services empower outsourced customer service providers to foster innovation, streamline costs, and stimulate business expansion while ensuring high-quality, efficient, and adaptable support solutions for their clients. For example, AAG IT Services, a UK-based firm offering comprehensive IT services, reported over $415 billion in 2022 revenues for public cloud services, a notable increase from $343 billion in 2021. Revenues from public cloud services are predicted to reach $526 billion by 2023. Thus, it's the rising influence of cloud-based services that is bolstering the outsourced customer care services market.

Who Are the Dominant Players Across Different Outsourced Customer Care Services Market Segments?
Major companies operating in the outsourced customer care services market are accenture* plc, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Cognizant, Infosys Limited, iQor, HCL Technologies Limited, Wipro Limited, Teleperformance SE, Tech Mahindra, Arvato, Serco Group plc, Genpact, Capita, Alorica, EXL Service, Hinduja Global Solutions Ltd., Atento, Sitel Group, Sykes Enterprises Inc., Transcom WorldWide AB, Sutherland Global Services, TeleTech, VXI Global Solutions LLC, Intelenet Global Services, Stream Global Services

What Are the Latest Developing Trends in the Outsourced Customer Care Services Market?
In an effort to bolster their market presence, major corporations involved in the outsourced customer care services arena are geared towards crafting innovative solutions. One such solution is Rimini ONE, a comprehensive outsourcing service program. This program provides a full range of unified and interconnected services for the management of enterprise applications, databases, and technology software. For example, in March 2023, Rimini Street, Inc., a company based in the U.S., that deals with end-to-end enterprise software support, products, and services, rolled out Rimini ONE. This service program aims to offer a thorough suite of unified, integrated services crucial for enterprise software and applications' management. This move is intended to aid organizations in optimizing operations and extracting maximum value from current software without the necessity for vendor upgrades or migrations.

Get the full report for exclusive industry analysis:
https://www.thebusinessresearchcompany.com/report/outsourced-customer-care-services-global-market-report

Which Geographic Regions Are Expected to Dominate the Outsourced Customer Care Services Market in the Coming Years?
North America was the largest region in the outsourced customer care services market in 2024. The regions covered in the outsourced customer care services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

Frequently Asked Questions:
1. What Is the Market Size and Growth Rate of the Outsourced Customer Care Services Market?
2. What is the CAGR expected in the Outsourced Customer Care Services Market?
3. What Are the Key Innovations Transforming the Outsourced Customer Care Services Industry?
4. Which Region Is Leading the Outsourced Customer Care Services Market?

Why This Report Matters:

Competitive overview: This report analyzes the competitive landscape of the 3D imaging software market, evaluating key players on market share, revenue, and growth factors.

Informed Decisions: Understand key strategies related to products, segmentation, and industry trends.

Efficient Research: Quickly identify market growth, leading players, and major segments.

Connect with us on:
LinkedIn: https://in.linkedin.com/company/the-business-research-company,
Twitter: https://twitter.com/tbrc_info,
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ.

Contact Us
Europe: +44 207 1930 708,
Asia: +91 88972 63534,
Americas: +1 315 623 0293 or
Email: mailto:info@tbrc.info

Learn More About The Business Research Company
With over 15,000+ reports from 27 industries covering 60+ geographies, The Business Research Company has built a reputation for offering comprehensive, data-rich research and insights. Our flagship product, the Global Market Model delivers comprehensive and updated forecasts to support informed decision-making.

This release was published on openPR.