Evolving Market Trends In The IT Managed Services Industry: AI And Automation Integration For Enhanced Efficiency And Performance

The IT Managed Services Market Report by The Business Research Company delivers a detailed market assessment, covering size projections from 2025 to 2034. This report explores crucial market trends, major drivers and market segmentation by [key segment categories].

What Is the Expected IT Managed Services Market Size During the Forecast Period?
The market size of IT managed services has shown robust growth in the past few years. It is projected to expand from $278.4 billion in 2024 to $304.48 billion in 2025 at a CAGR of 9.4%. Factors contriing to growth during the historical period include emphasis on the main business, escalating complexity of IT infrastructure, scalability and flexibility, as well as service integration and management (SIAM).

The market size for IT managed services is expected to exhibit robust growth over the coming years. The market projects a growth to $436.27 billion in 2029 at a CAGR of 9.4%. The reasons for the predicted market expansion during the forecast period can be accredited to problems related to cybersecurity, optimization and migration to the cloud, support for remote work, AI, and automation, as well as edge computing. The forecast period will also witness significant trends such as the adoption of zero trust security models, advanced threat detection, and response mechanisms, expanding edge AI and edge computing, management of containers and Kubernetes, and AIOps driven by AI.

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What Are the High-Growth Segments in the IT Managed Services Market?
The IT managed services market covered in this report is segmented -

1) By Type: Cloud-Based, On-Premise
2) By Enterprise Size: Medium And Small-Sized Enterprises, Large Enterprises
3) By Application: Banking, Financial Services, And Insurance, Retail, Logistics, Healthcare And Lifesciences, Government, Information Technology (IT) And Telecommunication, Other Applications

Subsegments:
1) By Cloud-Based: Public Cloud, Private Cloud, Hybrid Cloud
2) By On-Premise: On-Premise IT Infrastructure Management, On-Premise Network Management, On-Premise Security Management

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What Key Drivers Are Expected to Influence Future IT Managed Services Market Growth?
The escalation of cybersecurity issues is likely to fuel the expansion of the IT managed services market. Cybersecurity involves the protection of computer systems, networks, applications, and data from online assaults, illegal access, destruction, and thievery. Greater dependence on digital technology and interconnected systems underscores the criticality of cybersecurity in protecting against emerging cyber threats. IT-managed services bolster cybersecurity by delivering continuous surveillance, identifying threats, and quick response, ensuring a proactive line of defense against emerging cyber threats. For instance, the Australian Cyber Security Centre, an Australian cybersecurity agency, reported in February 2023 that the count of cybercrime incidents received in 2022 was 76,000, which was an increase of 13% from the prior year. Moreover, the Anti-Phishing Working Group, an American organization, indicated in June 2022 that the APWG recorded a total of 1,025,968 phishing attacks in the first quarter of 2022, marking a 15% increase from the fourth quarter of 2021, when 888,585 attacks were reported. Consequently, the surge in cybersecurity concerns is facilitating the growth of the IT managed services market.

Which Companies Hold the Largest Share Across Different IT Managed Services Market Segments?
Major companies operating in the IT managed services market are AT&T Inc., Dell Technologies Inc., Lenovo Group Limited, PLC, International Business Machines Corporation, Cisco Systems Inc., Hewlett Packard Enterprise Development, Fujitsu Limited, Telefonaktiebolaget LM Ericsson, Cognizant Technology Solutions Corporation, Infosys Limited, Lumen Technologies Inc., DXC Technology, Rackspace Technology Global Inc., SAS Institute Inc., Presidio Holdings Inc., Wipro Limited, BMC Software Inc., Unisys Corporation, CA Technologies, Alcatel-Lucent Enterprise SAS, Sapiens International Corporation N.V., Avaya Inc., Jade Global Inc., Marco Technologies LLC

What Are the Latest Developing Trends in the IT Managed Services Market?
Leading corporations in the IT managed services sector are intensifying their efforts to develop cutting-edge solutions such as artificial intelligence (AI) and automation integration, in a bid to stay ahead in the marketplace. These integrations encompass combining AI technologies with automated procedures to amplify efficiency and optimize decision-making across different systems or workflows. The incorporation of AI and automation within IT-managed services increases overall competence, allowing organizations to boost their performance and infrastructure management reliability. For instance, in January 2023, Pia Trading Co., an American company spearheading AI-led automation, unveiled Pia aiDesk, an authentic automation platform tailored to integrate seamlessly with existing IT service management (ITSM) tools. This innovative solution is designed to optimize processes, allocate resources, and boost operational efficiencies, particularly targeting managed service providers (MSPs). Pia aiDesk fuses a variety of technologies, including artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia chatbot, to improve service delivery for MSPs.

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What Are the Emerging Geographies for The IT Managed Services Market Growth?
North America was the largest region in the IT managed services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the IT managed services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Frequently Asked Questions:
1. What Is the Market Size and Growth Rate of the IT Managed Services Market?
2. What is the CAGR expected in the IT Managed Services Market?
3. What Are the Key Innovations Transforming the IT Managed Services Industry?
4. Which Region Is Leading the IT Managed Services Market?

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