Cloud-Based Contact Center Market is Forecasted to Reach US$ 69.9 Billion in 2028, Says Stratview Research

The global cloud-based contact center market is projected to witness a growth rate of 26.20% annually from 2023 to 2028, with an anticipated size of US$ 69.9 billion by 2028, according to an analysis by Stratview Research.

Stratview Research, a global market research firm has launched a report on the global cloud-based contact center market which provides a comprehensive outlook of the global and regional market, industry forecast, current & emerging trends, segment analysis, competitive landscape, & more.

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Report Highlights:
Market Size in 2028: US$ 69.9 billion
Growth (CAGR): 26.20% during 2023-2028
Forecast Period: 2023-2028
Trend Period: 2017-2021
Base Year: 2022
Number of Segments Covered: 4
Number of Tables & Graphs: 100+

Segment Insights on the Cloud-Based Contact Center Market:

The global Cloud-Based Contact Center market is segmented based on Component type, Organization Size type, End-Use type, and Region.

Based on component type - The cloud-based contact center market has been classified into Solutions & Services. Under these, the services segment held a significant market share in 2022. The services offered by cloud-based contact centers include consultancy, installation, integration, support, and maintenance.

Based on organization size type - The market has been classified into small and medium-sized enterprises (SMEs) and large enterprises. Under these, the large enterprise segment held a significant market share in 2022. Large enterprises have a large corporate network with a huge customer base.

Improving customer experience with the benefits of better scalability, a pay-per-use subscription model, improved flexibility, and personalized customer interactions leading to improved customer experience, further boosts the segment growth.

To know the most attractive segments, visit:
https://www.stratviewresearch.com/2736/cloud-based-contact-center-market.html

Which Region Shows the Most Promising Growth Forecast and Opportunity?

North America held the highest market share in 2022 and is projected to grow at the fastest CAGR in the coming years. This is ascribed to the large presence of major players, increasing internet penetration, and a rising shift to cloud-based services from remote infrastructure, which bolsters the regional market growth during the review period.

Cloud-Based Contact Center Market Drivers:
Some of the key drivers listed in the report are given below.
• Cloud-based contact centers indeed offer limitless flexibility and scalability, making them a popular choice for businesses of all sizes.
• Increased utility of cloud-based contact center by BFSI, government & public sector, consumer goods & retail, and healthcare & life sciences.
• The increasing security and privacy concerns, as well as rising cyber-attacks, are important considerations for the market. While cloud-based contact centers offer numerous benefits, it's crucial to address these concerns to ensure the protection of sensitive customer data and maintain trust.

Top Companies in the Cloud-Based Contact Center Market:
Stratview Research has identified the following companies as the top market players.
• Avaya Contact Center (Ayaya Group) (US)
• RingCentral Inc. (US)
• Genesys Telecommunications Laboratories Inc. (US)
• 3CLogic Inc. (US)
• Connect First Inc. (US)
• Five9 Inc. (US)
• Mitel Networks Corporation (Canada)
• Aspect Software Parent Inc. (US)
• 8X8 Inc. (US)
• NICE inContact (US)
Note: The above list does not necessarily include all the top players in the market.

What Unique Insights Does This Report Offer?

This report provides comprehensive insights into the Cloud-Based Contact Center Market, answering critical questions like:

• How big is the sales opportunity?
• Which regions offer the best sales opportunities?
• Which are the most attractive market segments?
• Which are the top players and their market positioning?
• How complex is the business environment?
• What are the factors affecting the market?

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Stratview Research is a global market research firm that highly specializes in aerospace & defense, chemicals, and a few other industries.

It launches a limited number of reports annually on the above-mentioned specializations. Thorough analysis and accurate forecasts in this report enable the readers to take convincing business decisions.

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This release was published on openPR.