Talk like a human, think like a pro: DMG launches AI agent framework for companies

Hanover, April 2, 2025 - Tech service provider DMG today launches its new AI agent platform, heralding the next generation of virtual assistants. With a unique combination of natural conversation, emotion recognition and intelligent content access, the framework enables chatbots and phone bots that feel like real conversation partners - context-aware, empathetic and trained to be company-specific.

"Our vision was to develop AI bots that can do more than just provide ready-made answers with a high degree of flexibility," explains Till Neitzke, Managing Director of DMG. "With our framework, we create agents that access a wide range of internal data sources, capture the tone of the conversation and respond flexibly to individual customer needs."

The system can be seamlessly integrated into existing IT and knowledge landscapes and accesses knowledge databases, internal FAQs, product documentation and CRM systems, among other things. At the same time, the AI enables an emotional tonality analysis in real time - whether in a chat or on the phone - and adapts the response accordingly. The result: authentic, targeted dialog at a human level.

Areas of application:

* Customer service & support
* HR and applicant communication
* Sales & lead qualification
* Internal knowledge assistance

Live demo & test access:
Companies that would like to test the new platform can register for a personal demo at https://www.thisisdmg.com/.

About DMG:
At DMG, we are passionate about helping companies on their digital transformation journey. With years of experience and a team of experts in technology, data and strategy, we offer customized solutions tailored to the specific needs of our clients. Our goal is to develop innovative digital products and services that not only increase efficiency, but also strengthen competitiveness in the long term.

Useware Systems GmbH
Nieschlagstr. 26
30449 Hannover
Germany

https://www.thisisdmg.com

Herr Niko Schulze
05111692990

n.schulz@thisisdmg.com

The experts in digital value creation

Efficient solutions in the digital transformation
At DMG, we develop efficient solutions that help companies to successfully shape the digital transformation. Through tailor-made strategies and the use of state-of-the-art technologies, we optimize business processes and increase efficiency. Our interdisciplinary team works closely with our customers to find innovative approaches that meet their individual requirements. In this way, we support you in mastering the challenges of digital transformation and ensuring your competitiveness.

Establishment of best practices: Technology-independent solutions to problems
Flexibility is crucial in the fast-moving digital landscape. At DMG, we take a technology agnostic approach that allows us to regularly evaluate and select the best tools available. This allows us to stay up to date and provide the most effective solutions to our customers' challenges.
By developing and establishing best practices, we not only ensure efficient problem solving, but also a uniform standard that ensures the quality of our services. By relying on proven methods while integrating new technologies, we offer innovative solutions that are precisely tailored to the needs of our customers.

Pioneering spirit and standards
A pioneering spirit is the driving force behind our innovative strength. At DMG, we strive to break new ground and develop forward-looking solutions that meet the ever-changing demands of the market. We set high standards in quality and performance to ensure that our products and services are in line with best practice. Through our combination of creativity and a structured approach, we create solutions that are not only effective but also sustainable.

This release was published on openPR.