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Prominent Salesforce Services Market Trend for 2025: Transforming Field Service Operations Enhances Market Growth

03-25-2025 05:54 AM CET | IT, New Media & Software

Press release from: The Business Research Company

Salesforce Services

Salesforce Services

What market dynamics are playing a key role in accelerating the growth of the salesforce services market?
The increasing importance of digital transformation is expected to drive the growth of the salesforce services market. Digital transformation involves integrating digital technologies across all aspects of an organization, improving efficiency, customer engagement, and competitiveness. For example, in November 2023, the UK's Central Digital and Data Office reported a 19% growth in the government's digital and data sector from April 2022 to April 2023. This growth in digital transformation is boosting the demand for salesforce services.

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How will the growth rate of the salesforce services market shape industry trends by 2034?
The salesforce services market has seen rapid growth. It will increase from $12.67 billion in 2024 to $14.61 billion in 2025, at a CAGR of 15.4%. Growth drivers include the increasing demand for CRM solutions, cloud adoption, digital transformation initiatives, globalization, and mobile technology.

The salesforce services market is expected to experience rapid growth, reaching $25.7 billion in 2029 at a CAGR of 15.2%. This expansion is attributed to continued digital transformation, the growing adoption of AI and automation, a stronger focus on customer experience, the demand for industry-specific solutions, and the rise of subscription-based pricing. Key trends include AI-driven analytics, integration with IoT devices, AR for customer engagement, the rise of low-code/no-code platforms, and an emphasis on sustainability.

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What trends are poised to drive the future success of the salesforce services market?
In the salesforce services market, companies are incorporating generative artificial intelligence (AI) technology to optimize customer support and improve user experience. Generative AI autonomously creates content, insights, and solutions, helping sales teams forecast trends, personalize interactions, and enhance sales performance. For example, in March 2024, Salesforce Inc., a US-based cloud computing company, launched Einstein 1 Field Service Edition. This package integrates AI and real-time insights to enhance technician productivity and field service operations, enabling remote assistance and reducing on-site visits.

Which primary segments of the salesforce services market are driving growth and industry transformations?
The salesforce services market covered in this report is segmented -

1) By Type Of Service: Planning, Management, Implementation
2) By Deployment Model: On-Premise, Cloud, Hybrid
3) By Application: Sales Cloud, Service Cloud, Marketing Cloud, Application Cloud, Commerce Cloud, Analytics
4) By Vertical: Banking, Financial Services And Insurance (BFSI), Healthcare And Life Sciences, Media And Telecom, Retail And CPG, Government, Manufacturing, Energy And Utilities, Other Verticals

Subsegments:
1) By Planning: Strategy Development, Requirement Analysis, Roadmap Creation
2) By Management: Project Management, Change Management, Performance Monitoring
3) By Implementation: Customization, Integration, Deployment

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Which geographical regions are pioneering growth in the salesforce services market?
North America was the largest region in the salesforce services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the salesforce services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Who are the influential players reshaping the salesforce services market landscape?
Major companies operating in the salesforce services market are Microsoft Corporation, AT&T Inc., Dell Technologies Inc., Siemens AG, Deloitte Touche Tohmatsu Limited, accenture* plc, Intel Corporation, International Business Machines Corporation (IBM), Oracle Corporation, SAP SE, Tata Consultancy Services Limited, Salesforce Inc., NTT DATA Corporation, Capgemini SE, Cognizant Technology Solutions Corporation, Adobe Inc., DXC Technology (DXC), Wipro Limited, Tech Mahindra Limited, Vertiba Inc., Micro Focus International plc, Avenga LLC, Verint Systems Inc., Peeklogic LLC

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What Is Covered In The Salesforce Services Global Market Report?

•Market Size Forecast: Examine the salesforce services market size across key regions, countries, product categories, and applications.
•Segmentation Insights: Identify and classify subsegments within the salesforce services market for a structured understanding.
•Key Players Overview: Analyze major players in the salesforce services market, including their market value, share, and competitive positioning.
•Growth Trends Exploration: Assess individual growth patterns and future opportunities in the salesforce services market.
•Segment Contributions: Evaluate how different segments drive overall growth in the salesforce services market.
•Growth Factors: Highlight key drivers and opportunities influencing the expansion of the salesforce services market.
•Industry Challenges: Identify potential risks and obstacles affecting the salesforce services market.
•Competitive Landscape: Review strategic developments in the salesforce services market, including expansions, agreements, and new product launches.

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