Next-generation IT Service Management (ITSM) Platform Market 2025: Key Trends, Growth Opportunities, and Industry Forecast

LOS ANGELES, United States: QY Research has recently published a research report titled, "Next-generation IT Service Management (ITSM) Platform - Market Insights, Industry Share, Sales Projections, and Demand Outlook 2024-2030" assessing various factors impacting its trajectory. The global Next-generation IT Service Management (ITSM) Platform market is carefully researched in the report while largely concentrating on top players and their business tactics, geographical expansion, market segments, competitive landscape, manufacturing, and pricing and cost structures. Each section of the research study is specially prepared to explore key aspects of the global Next-generation IT Service Management (ITSM) Platform market. For instance, the market dynamics section digs deep into the drivers, restraints, trends, and opportunities of the global Next-generation IT Service Management (ITSM) Platform market. With qualitative and quantitative analysis, we help you with thorough and comprehensive research on the global Next-generation IT Service Management (ITSM) Platform market. We have also focused on SWOT, PESTLE, and Porter's Five Forces analyses of the global Next-generation IT Service Management (ITSM) Platform market.

The global market for Next-generation IT Service Management (ITSM) Platform was estimated to be worth US$ 55.7 million in 2024 and is forecast to a readjusted size of US$ 147 million by 2031 with a CAGR of 11.5% during the forecast period 2025-2031.

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The research study includes great insights about critical market dynamics, including drivers, restraints, trends, and opportunities. It also includes various types of market analysis such as competitive analysis, manufacturing cost analysis, manufacturing process analysis, price analysis, and analysis of market influence factors. It is a complete study on the global Next-generation IT Service Management (ITSM) Platform market that can be used as a set of effective guidelines for ensuring strong growth in the coming years. It caters to all types of interested parties, viz. stakeholders, market participants, investors, market researchers, and other individuals associated with the Next-generation IT Service Management (ITSM) Platform business.

Competitive Analysis

Leading players of the global Next-generation IT Service Management (ITSM) Platform market are analyzed taking into account their market share, recent developments, new product launches, partnerships, mergers or acquisitions, and markets served. We also provide an exhaustive analysis of their product portfolios to explore the products and applications they concentrate on when operating in the global Next-generation IT Service Management (ITSM) Platform market. Furthermore, the report offers two separate market forecasts - one for the production side and another for the consumption side of the global Next-generation IT Service Management (ITSM) Platform market. It also provides useful recommendations for new as well as established players of the global Next-generation IT Service Management (ITSM) Platform market.

Details of Next-generation IT Service Management (ITSM) Platform Market Segmentation: -

Key Players Mentioned in the Global Next-generation IT Service Management (ITSM) Platform Market Research Report:

Blockchain App Factory
SysAid
Wipro
Zoho Corporation Pvt. Ltd
Rezolve.ai
Bellridge
EasyVista
RealIT

Segment by Type

Customized
General

Segment by Application

SME
Large Enterprises

The segmental analysis section of the report includes a thorough research study on key type and application segments of the global Next-generation IT Service Management (ITSM) Platform market. All of the segments considered for the study are analyzed in quite some detail on the basis of market share, growth rate, recent developments, technology, and other critical factors. The segmental analysis provided in the report will help players to identify high-growth segments of the global Next-generation IT Service Management (ITSM) Platform market and clearly understand their growth journey.

Regional segmentation is an essential part of the Next-generation IT Service Management (ITSM) Platform research report. It analyzes the various regions that the market is segmented on the basis of and evaluates the various influencers. Changing political scenarios, impact of national budgets, governing polices, and importance given to global policies by certain regions and countries has also been discussed in this part of the Next-generation IT Service Management (ITSM) Platform research report.

Report Objectives

(1) Analyzing the size of the global Next-generation IT Service Management (ITSM) Platform market on the basis of value and volume

(2) Accurately calculating the market shares, consumption, and other vital factors of different segments of the global Next-generation IT Service Management (ITSM) Platform market

(3) Exploring key dynamics of the global Next-generation IT Service Management (ITSM) Platform market

(4) Highlighting important trends of the global Next-generation IT Service Management (ITSM) Platform market in terms of production, revenue, and sales

(5) Deeply profiling top players of the global Next-generation IT Service Management (ITSM) Platform market and showing how they compete in the industry

(6) Studying manufacturing processes and costs, product pricing, and various trends related to them

(7) Showing the performance of different regions and countries in the global Next-generation IT Service Management (ITSM) Platform market

(8) Forecasting the market size and share of all segments, regions, and the global market.

Market Forecasting

For long-term market forecasting, our researchers used technological market models, whereas econometric models were used for short-term market forecasting. These models are basically based on an amalgamation of studies related to business principles, economic outlook, regulatory frameworks, and technology landscape. We used a bottom-up approach for market estimation to ensure minimum errors. Use of a bottom-up approach is also critical for providing a deep understanding of the concerned industry.

We considered the following parameters for market forecasting. The market impact of these parameters was quantified and assigned weights to with the help of weighted average analysis.

(A) Current capacity and expected capacity additions up to 2031

(B) Expected developments and regulatory scenarios

(C) Supply versus price trends and raw material scenarios

(D) Current and expected impact of market drivers and restraints

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Table of Contents

1 Market Overview
1.1 Next-generation IT Service Management (ITSM) Platform Product Introduction
1.2 Global Next-generation IT Service Management (ITSM) Platform Market Size Forecast (2020-2031)
1.3 Next-generation IT Service Management (ITSM) Platform Market Trends & Drivers
1.3.1 Next-generation IT Service Management (ITSM) Platform Industry Trends
1.3.2 Next-generation IT Service Management (ITSM) Platform Market Drivers & Opportunity
1.3.3 Next-generation IT Service Management (ITSM) Platform Market Challenges
1.3.4 Next-generation IT Service Management (ITSM) Platform Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered

2 Competitive Analysis by Company
2.1 Global Next-generation IT Service Management (ITSM) Platform Players Revenue Ranking (2024)
2.2 Global Next-generation IT Service Management (ITSM) Platform Revenue by Company (2020-2025)
2.3 Key Companies Next-generation IT Service Management (ITSM) Platform Manufacturing Base Distribution and Headquarters
2.4 Key Companies Next-generation IT Service Management (ITSM) Platform Product Offered
2.5 Key Companies Time to Begin Mass Production of Next-generation IT Service Management (ITSM) Platform
2.6 Next-generation IT Service Management (ITSM) Platform Market Competitive Analysis
2.6.1 Next-generation IT Service Management (ITSM) Platform Market Concentration Rate (2020-2025)
2.6.2 Global 5 and 10 Largest Companies by Next-generation IT Service Management (ITSM) Platform Revenue in 2024
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Next-generation IT Service Management (ITSM) Platform as of 2024)
2.7 Mergers & Acquisitions, Expansion

3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Customized
3.1.2 General
3.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type
3.2.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Type (2020 VS 2024 VS 2031)
3.2.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value, by Type (2020-2031)
3.2.3 Global Next-generation IT Service Management (ITSM) Platform Sales Value, by Type (%) (2020-2031)

4 Segmentation by Application
4.1 Introduction by Application
4.1.1 SME
4.1.2 Large Enterprises
4.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application
4.2.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Application (2020 VS 2024 VS 2031)
4.2.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value, by Application (2020-2031)
4.2.3 Global Next-generation IT Service Management (ITSM) Platform Sales Value, by Application (%) (2020-2031)

5 Segmentation by Region
5.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region
5.1.1 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region: 2020 VS 2024 VS 2031
5.1.2 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region (2020-2025)
5.1.3 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region (2026-2031)
5.1.4 Global Next-generation IT Service Management (ITSM) Platform Sales Value by Region (%), (2020-2031)
5.2 North America
5.2.1 North America Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
5.2.2 North America Next-generation IT Service Management (ITSM) Platform Sales Value by Country (%), 2024 VS 2031
5.3 Europe
5.3.1 Europe Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
5.3.2 Europe Next-generation IT Service Management (ITSM) Platform Sales Value by Country (%), 2024 VS 2031
5.4 Asia Pacific
5.4.1 Asia Pacific Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
5.4.2 Asia Pacific Next-generation IT Service Management (ITSM) Platform Sales Value by Region (%), 2024 VS 2031
5.5 South America
5.5.1 South America Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
5.5.2 South America Next-generation IT Service Management (ITSM) Platform Sales Value by Country (%), 2024 VS 2031
5.6 Middle East & Africa
5.6.1 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
5.6.2 Middle East & Africa Next-generation IT Service Management (ITSM) Platform Sales Value by Country (%), 2024 VS 2031

6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Next-generation IT Service Management (ITSM) Platform Sales Value Growth Trends, 2020 VS 2024 VS 2031
6.2 Key Countries/Regions Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.3 United States
6.3.1 United States Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.3.2 United States Next-generation IT Service Management (ITSM) Platform Sales Value by Type (%), 2024 VS 2031
6.3.3 United States Next-generation IT Service Management (ITSM) Platform Sales Value by Application, 2024 VS 2031
6.4 Europe
6.4.1 Europe Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.4.2 Europe Next-generation IT Service Management (ITSM) Platform Sales Value by Type (%), 2024 VS 2031
6.4.3 Europe Next-generation IT Service Management (ITSM) Platform Sales Value by Application, 2024 VS 2031
6.5 China
6.5.1 China Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.5.2 China Next-generation IT Service Management (ITSM) Platform Sales Value by Type (%), 2024 VS 2031
6.5.3 China Next-generation IT Service Management (ITSM) Platform Sales Value by Application, 2024 VS 2031
6.6 Japan
6.6.1 Japan Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.6.2 Japan Next-generation IT Service Management (ITSM) Platform Sales Value by Type (%), 2024 VS 2031
6.6.3 Japan Next-generation IT Service Management (ITSM) Platform Sales Value by Application, 2024 VS 2031
6.7 South Korea
6.7.1 South Korea Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.7.2 South Korea Next-generation IT Service Management (ITSM) Platform Sales Value by Type (%), 2024 VS 2031
6.7.3 South Korea Next-generation IT Service Management (ITSM) Platform Sales Value by Application, 2024 VS 2031
6.8 Southeast Asia
6.8.1 Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.8.2 Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value by Type (%), 2024 VS 2031
6.8.3 Southeast Asia Next-generation IT Service Management (ITSM) Platform Sales Value by Application, 2024 VS 2031
6.9 India
6.9.1 India Next-generation IT Service Management (ITSM) Platform Sales Value, 2020-2031
6.9.2 India Next-generation IT Service Management (ITSM) Platform Sales Value by Type (%), 2024 VS 2031
6.9.3 India Next-generation IT Service Management (ITSM) Platform Sales Value by Application, 2024 VS 2031

7 Company Profiles
7.1 Blockchain App Factory
7.1.1 Blockchain App Factory Profile
7.1.2 Blockchain App Factory Main Business
7.1.3 Blockchain App Factory Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.1.4 Blockchain App Factory Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.1.5 Blockchain App Factory Recent Developments
7.2 SysAid
7.2.1 SysAid Profile
7.2.2 SysAid Main Business
7.2.3 SysAid Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.2.4 SysAid Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.2.5 SysAid Recent Developments
7.3 Wipro
7.3.1 Wipro Profile
7.3.2 Wipro Main Business
7.3.3 Wipro Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.3.4 Wipro Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.3.5 Wipro Recent Developments
7.4 Zoho Corporation Pvt. Ltd
7.4.1 Zoho Corporation Pvt. Ltd Profile
7.4.2 Zoho Corporation Pvt. Ltd Main Business
7.4.3 Zoho Corporation Pvt. Ltd Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.4.4 Zoho Corporation Pvt. Ltd Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.4.5 Zoho Corporation Pvt. Ltd Recent Developments
7.5 Rezolve.ai
7.5.1 Rezolve.ai Profile
7.5.2 Rezolve.ai Main Business
7.5.3 Rezolve.ai Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.5.4 Rezolve.ai Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.5.5 Rezolve.ai Recent Developments
7.6 Bellridge
7.6.1 Bellridge Profile
7.6.2 Bellridge Main Business
7.6.3 Bellridge Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.6.4 Bellridge Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.6.5 Bellridge Recent Developments
7.7 EasyVista
7.7.1 EasyVista Profile
7.7.2 EasyVista Main Business
7.7.3 EasyVista Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.7.4 EasyVista Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.7.5 EasyVista Recent Developments
7.8 RealIT
7.8.1 RealIT Profile
7.8.2 RealIT Main Business
7.8.3 RealIT Next-generation IT Service Management (ITSM) Platform Products, Services and Solutions
7.8.4 RealIT Next-generation IT Service Management (ITSM) Platform Revenue (US$ Million) & (2020-2025)
7.8.5 RealIT Recent Developments

8 Industry Chain Analysis
8.1 Next-generation IT Service Management (ITSM) Platform Industrial Chain
8.2 Next-generation IT Service Management (ITSM) Platform Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Next-generation IT Service Management (ITSM) Platform Sales Model
8.5.2 Sales Channel
8.5.3 Next-generation IT Service Management (ITSM) Platform Distributors

9 Research Findings and Conclusion

10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.1.1 Research Programs/Design
10.1.1.2 Market Size Estimation
10.1.1.3 Market Breakdown and Data Triangulation
10.1.2 Data Source
10.1.2.1 Secondary Sources
10.1.2.2 Primary Sources
10.2 Author Details
10.3 Disclaimer

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