Key Trend Reshaping the Voice Analytics Market in 2025: Innovative Dietary Supplements Drive Growth In The Vitamin Tonics

"What market dynamics are playing a key role in accelerating the growth of the voice analytics market?
The augmentation in emphasis on risk and fraud detection is projected to drive the expansion of the voice analytics market moving ahead. The concept of risk and fraud detection involves the methods and technologies used to detect, evaluate, and counter potential hazards and fraudulent acts in various fields like finance, cyber security, and business operations. Incorporating voice analytics into a wider fraud detection strategy offers an added layer of security and enables organizations to pinpoint and minimize potential risks linked to voice interactions. For instance, as per the Federal Trade Commission, a government administration based in the US, in 2022, consumers reported a fraud loss amounting to nearly $8.8 billion, recording an increase of more than 30% compared to the data from 2021. Moreover, in 2022 the reported loss from imposter added up to $2.6 billion, marking an uptick from $2.4 billion in 2021. Hence, the intensified emphasis on risk and fraud detection is spurring the growth of the voice analytics market in the future.

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How will the growth rate of the voice analytics market shape industry trends by 2034?
In recent years, the market size for voice analytics has experienced rapid expansion. From a value of $1.3 billion in 2024, it's projected to increase to $1.54 billion in 2025 with a compound annual growth rate (CAGR) of 18.5%. Several factors have contributed to this growth during the historical period, including a continuous focus on customer experience, advancement in the use of AI and machine learning, the growth of remote work, heightened concerns about cybersecurity, and integration with conversational AI and chatbots.

The market size for voice analytics is predicted to experience a swift increase in the coming years. It is projected to reach a value of $3.01 billion by 2029, growing at an 18.2% compound annual growth rate (CAGR). This surge during the forecast timeline can be credited to a rise in the demand for customer insights, growing worries regarding fraud and security, progress in natural language processing (nlp), a need for better customer experience, and the expansion of e-commerce and telecommunications. Key trends anticipated during this period include the inclusion of edge computing, integration of interpretable AI, specialized adaptations for specific industry solutions, improved security precautions, and using voice analytics for enhancing workforce productivity.

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What trends are poised to drive the future success of the voice analytics market?
Major players in the voice analytics industry are striving to create innovative technologies such as automatic transcription software, which would enhance the customer journey by providing real-time analysis of interactions. Automated transcription software utilises artificial intelligence (AI) and machine learning capabilities to transcribe spoken words from phone conversations into text either instantaneously or post-call. For example, in March 2024, a tech company from Spain, ACK3 - that specializes in superior security solutions - globally rolled out its Layered Voice Analysis (LVA) tool. This ground-breaking technology mines vocal nuances to reveal concealed emotional states and cognitive functions. Its main priority is to improve fraud detection and foster trust within the organisation. The LVA tool gives businesses the power to evaluate potential threats such as staff loyalty and collaboration by identifying emotions, stress, and signs of deception. This launch signifies a crucial milestone in enterprise security, providing organisations with instruments to protect sensitive data and encourage an atmosphere of openness and honesty.

Which primary segments of the voice analytics market are driving growth and industry transformations?
The voice analytics market covered in this report is segmented -

1) By Components: Solutions, Services
2) By Organization Sizes: Small And Medium Enterprises (SMEs), Large Enterprises
3) By Deployment Mode: On-Premises, Cloud
4) By Application: Sentiment Analysis, Sales And marketing Management, Risk And Fraud Detection, Call Monitoring, Other Application
5) By Industry Verticals: Banking, Financial Services And Insurance (BFSI), Retail And E-Commerce, Healthcare, Telecommunication, Government And Defense, Other Industry Vertical

Subsegments:
1) By Solutions: On-Premises Solutions, Cloud-Based Solutions, Software Development Kits (SDKs)
2) By Services: Consulting Services, Implementation Services, Support And Maintenance Services, Training Services

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North America was the largest region in the voice analytics market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Who are the influential players reshaping the voice analytics market landscape?
Major companies operating in the voice analytics market report are The International Business Machines Corporation, Avaya Holdings Corp, NICE Ltd., Verint Systems Inc., Five9, Appen Limited, Gong.io Inc., Nextiva, Inc., ThoughtSpot Inc., Uniphore Technologies Inc., Invoca, Inc., Calabrio Inc., CallMiner, Symphony Communications, Talkdesk Inc., Nexidia Inc., Ai Cure Technologies, SESTEK Speech and Language Technologies Inc., EvaluAgent, VoiceBase Inc., Beyond Verbal Communication, Ltd., Clarabridge Inc., VoiceSense Ltd., audEERING GmbH, Xdroid Inc., Voci Technologies Incorporated, Observe.AI, ClearSpeed, Tether Limited Inc., Chorus.ai

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What Is Covered In The Voice Analytics Global Market Report?

•Market Size Forecast: Examine the voice analytics market size across key regions, countries, product categories, and applications.
•Segmentation Insights: Identify and classify subsegments within the voice analytics market for a structured understanding.
•Key Players Overview: Analyze major players in the voice analytics market, including their market value, share, and competitive positioning.
•Growth Trends Exploration: Assess individual growth patterns and future opportunities in the voice analytics market.
•Segment Contributions: Evaluate how different segments drive overall growth in the voice analytics market.
•Growth Factors: Highlight key drivers and opportunities influencing the expansion of the voice analytics market.
•Industry Challenges: Identify potential risks and obstacles affecting the voice analytics market.
•Competitive Landscape: Review strategic developments in the voice analytics market, including expansions, agreements, and new product launches.

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