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Cloud Computing Propels Growth Of The Digital Business Support Systems (BSS) Market Driver: A Major Catalyst in the Evolution of the Digital Business Support Systems (BSS) Market in 2025
Digital Business Support Systems BSS Market
The digital business support system (BSS) market is set to witness significant growth, spurred on by the increasing uptake of cloud computing. Cloud computing involves the provision of computing resources such as storage and infrastructure as internet-based services on an as-needed basis. The motivation for adopting cloud computing comes from its cost-effectiveness, scalability, flexibility, accessibility, innovativeness, and agility. Digital BSS play an integral role within cloud computing frameworks, managing customer relationships, facilitating service delivery, ensuring precise billing, providing customer support, and aiding business analysis. For instance, in December 2023, data from the European Commission showed a 4.2 percentage point increase in cloud service use among EU enterprises in 2023 compared to 2021 according to a UK government body. Consequently, the rise in cloud computing uptake is fuelling the growth of the digital business support system (BSS) market.
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How will the growth rate of the digital business support systems (bss) market shape industry trends by 2034?
Over the past few years, the digital business support systems (BSS) market has experienced a swift expansion. The market size, which stands at $6.99 billion in 2024, is projected to escalate to $8.31 billion in 2025, posting a compound annual growth rate (CAGR) of 19.0%. The substantial growth during the historic period is prompted by factors such as the burgeoning telecommunications sector, the emergence of e-commerce, the increasing threat of cyber-attacks, the growing penetration of internet globally, as well as the surge in smartphone and mobile device usage.
Over the coming years, the digital business support systems (BSS) market is predicted to witness substantial growth, reaching $16.44 billion by 2029 with a compound annual growth rate (CAGR) of 18.6%. This predicted growth during the forecast period can be credited to a rise in the need for personalized client interactions, increased reliance on digital banking, expanding online financial services, surging demand for sophisticated billing and customer management systems. Furthermore, the forecast period will likely see notable trends such as digital technologies, the implementation of 5G technology, artificial intelligence (AI) and machine learning technologies, the Internet of Things (IoT) ecosystem, and blockchain technology.
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What trends are poised to drive the future success of the digital business support systems (bss) market?
Key players in the digital BSS market are tailoring their focus towards the creation of innovative technological solutions such as SaaS-based solutions, in an effort to enhance their services and adapt to the changing demands of the telecommunications sector. SaaS-based BSS pertains to cloud-centric platforms offering extensive and flexible solutions for handling the operational and customer-related facets of telecommunications and digital service providers. For instance, in September 2023, Optiva Inc., a provider of cloud-native billing, charging and revenue management software based in Canada, introduced Optiva MVNO Hubs on Google Cloud. This service presents an encompassing business support system (BSS) to manage policies for mobile virtual network operators (MVNOs). The hubs for mobile virtual network operators incorporate vital integrations such as payment gateways, taxation services, customer service, CRM ticketing, and dealer portals, enabling fast-track onboarding and management of dealer channels. Moreover, the cloud aims at enabling nascent-stage MVNOs to promptly introduce personalized services to a broad spectrum of individual and business customers. This focus is on hastening time-to-revenue and offering telecommunications industry expertise and direction throughout the MVNO lifecycle.
Which primary segments of the digital business support systems (bss) market are driving growth and industry transformations?
The digital business support systems (BSS) market covered in this report is segmented -
1) By Component: Solution, Services
2) By Deployment: Public Cloud, Private Cloud, Hybrid Cloud
3) By Enterprise Size: Small And Medium Sized Enterprises, Large Enterprises
4) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology (IT) And Information Technology Enabled Services (ITES), Telecommunications, Retail And E-commerce, Media And Entertainment, Manufacturing, Energy And Utilities, Other Verticals
Subsegments:
1) By Solution: Billing And Charging Solutions, Customer Management Solutions, Order Management Solutions, Revenue Management Solutions, Provisioning Solutions, Fraud Management Solutions, Business Analytics And Reporting Solutions, Payment Solutions, Service Assurance Solutions, Catalog Management Solutions
2) By Services: Consulting Services, Integration And Implementation Services, Managed Services, Support And Maintenance Services, Training And Education Services
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Which geographical regions are pioneering growth in the digital business support systems (bss) market?
North America was the largest region in the digital business support system (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the digital business support systems (BSS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Who are the influential players reshaping the digital business support systems (bss) market landscape?
Major companies operating in the digital business support systems (BSS) market are Huawei Technologies Co. Ltd., accenture* plc, International Business Machines Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, Nokia Corporation, Capgemini SE, ZTE Corporation, Infosys Limited, VMware LLC, NetApp Inc., Amdocs Limited, Netcracker Technology Corporation, CSG Systems International Inc., BearingPoint//Beyond, Sterlite Technologies Ltd., Comviva Technologies Limited, Comarch SA, Hansen Technologies Corp, Tecnotree Corporation, MDS Global, Optiva Inc., Subex Limited, Cerillion Technologies, MIND CTI Ltd., Qvantel, MATRIXX Software Inc., Suntech S.A.
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What Is Covered In The Digital Business Support Systems (BSS) Global Market Report?
• Market Size Forecast: Examine the digital business support systems (bss) market size across key regions, countries, product categories, and applications.
• Segmentation Insights: Identify and classify subsegments within the digital business support systems (bss) market for a structured understanding.
• Key Players Overview: Analyze major players in the digital business support systems (bss) market, including their market value, share, and competitive positioning.
• Growth Trends Exploration: Assess individual growth patterns and future opportunities in the digital business support systems (bss) market.
• Segment Contributions: Evaluate how different segments drive overall growth in the digital business support systems (bss) market.
• Growth Factors: Highlight key drivers and opportunities influencing the expansion of the digital business support systems (bss) market.
• Industry Challenges: Identify potential risks and obstacles affecting the digital business support systems (bss) market.
• Competitive Landscape: Review strategic developments in the digital business support systems (bss) market, including expansions, agreements, and new product launches.
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