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Customer Information System Market Forecast 2025-2034: Evaluating Growth Factors, Segments, and Emerging Trends

03-10-2025 07:36 AM CET | IT, New Media & Software

Press release from: The Business Research Company

Customer Information System Market Size

Customer Information System Market Size

What combination of drivers is leading to accelerated growth in the customer information system market?
Surges in worldwide usage of utilities are anticipated to fuel the expansion of the customer information system market. The concept of utility consumption entails the usage of resources, like electricity, water, gas, or other essential services by residential, commercial, or industrial users. The global rise in the usage of these utilities is linked with increased infrastructural investments, industrialization, and evolving consumer behavior and lifestyle. A customer information system designed for utility consumption facilitates effective tracking and management of user consumption data, improving service provision and resource allocation. For instance, data from the International Energy Agency (IEA), a French intergovernmental organization, in December 2023 showed that the total power consumption in the U.S. in 2022 was around 3.2% more than the previous year. Likewise, retail electricity sales in the residential sector saw a 2.6% increase from 2021, and the commercial sector experienced a 4.7% growth from 2021. Consequently, heightened worldwide utility consumption is a significant propellant for the expansion of the customer information system market.

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What is the projected compound annual growth rate (CAGR) of the customer information system market from 2025 to 2034, and what factors influence it?
The rapid expansion of the customer information system market has been noticed in the recent past. The market worth is expected to skyrocket from $1.46 billion in 2024 to about $1.66 billion in 2025, with a compound annual growth rate (CAGR) of 13.6%. Various factors contributing to this growth during the historical period include initiatives for data accuracy, improvements in the user interface, security overhauls, enhancements in scalability, and integration with CRM.

The anticipated swift expansion of the customer information system market in the coming years is projected to reach $2.73 billion by 2029, at a compound annual growth rate (CAGR) of 13.3%. This growth for the forecast period can be credited to the incorporation of AI and predictive analytics, improved mobile accessibility, IoT synchronization, sophisticated personalization features, and persistent performance evaluation. Dominant trends for the forecast period encompass hyper-personalization, emphasis on comprehensible AI, decentralized identity administration, edge computing conducive to real-time processing, and the digital twin technology.

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How are the latest trends influencing the growth of the customer information system market?
Leading firms in the customer information system industry are increasingly relying on technological breakthroughs, such as cloud-based data platforms, to become more competitive. A data platform utilizing cloud technology is a holistic system or framework, hosted on cloud computing assets, that allows companies to store, manage, scrutinize and process immense datasets. Organizations seeking to streamline operations and improve customer interface often rely on these cloud-based data platforms to manage and study large volumes of customer data in an efficient manner. To illustrate, AGL, an energy firm located in Australia, in January 2023 launched a unique customer data platform using the Microsoft cloud. This initiative is designed to give customers more control over their data. AGL plans to use a platform on the Microsoft Cloud to facilitate secure data sharing. This could unlock potential growth areas, such as bill forecasting through machine learning, integration with open banking, and advising on ways to use energy more efficiently.

What are the major segments of the customer information system market and their role in driving growth?
The customer information system market covered in this report is segmented -

1) By Component: Solution, Services
2) By Deployment: Cloud, On-premises
3) By Service: 24/7 Assistance Services, Product Update Services, Repairing And Testing Services
4) By End-user: Water And Wastewater Management, Energy And Utility, Electricity And Power Management

Subsegments:
1) By Solution: Customer Data Management (Cdm) Solutions, Customer Relationship Management (Crm) Software, Billing And Payment Management Solutions, Customer Analytics And Reporting Tools, Data Integration And Synchronization Solutions, Identity And Access Management Solutions, Customer Engagement Platforms, Omni-Channel Communication Solutions
2) By Services: Consulting Services, System Integration Services, Customization And Development Services, Support and Maintenance Services, Training And Education Services, Managed Services, Cloud Migration Services, Data Migration And Management Services

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Which regions are key players in the growth of the customer information system market?
North America was the largest region in the customer information system market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer information system market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

Who are the key firms paving the way for growth in the customer information system market?
Major companies operating in the customer information system market are International Business Machines Corporation, Oracle Corporation, Schneider Electric, SAP SE, HCL Technologies, Wipro Limited, Indra Company Inc., Agility Customer Information System, Hansen Technologies Corporation, Gentrack Limited, Fluentgrid Limited, Avertra Corporation, Harris Computer Systems, Cayenta CIS, Vertexone, Itineris NV, Open International LLC, Hydro Comp Enterprises Ltd., Ferranti Computer Systems NV, Cogsdale Corporation, Northstar Utilities Solutions, Advanced Utility Systems, Efluid SAS, Milestone Utility Services Inc., Cognera Corporation

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What Is Covered In The Customer Information System Global Market Report?

• Market Size Forecast: Examine the customer information system market size across key regions, countries, product categories, and applications.
• Segmentation Insights: Identify and classify subsegments within the customer information system market for a structured understanding.
• Key Players Overview: Analyze major players in the customer information system market, including their market value, share, and competitive positioning.
• Growth Trends Exploration: Assess individual growth patterns and future opportunities in the customer information system market.
• Segment Contributions: Evaluate how different segments drive overall growth in the customer information system market.
• Growth Factors: Highlight key drivers and opportunities influencing the expansion of the customer information system market.
• Industry Challenges: Identify potential risks and obstacles affecting the customer information system market.
• Competitive Landscape: Review strategic developments in the customer information system market, including expansions, agreements, and new product launches.

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