Key Trend Reshaping the Commerce Cloud Market in 2025: Salesforce Launches Einstein GPT for Commerce Cloud

What combination of drivers is leading to accelerated growth in the commerce cloud market?
The escalating expansion of e-commerce industries is anticipated to fuel the advancement of the commerce cloud market. The e-commerce sector, which encompasses the internet-based trading of goods and services, is witnessing accelerated growth driven by increased demands for convenience, accessibility, and shopping efficiency. This surge significantly impacts the proliferation of commerce cloud solutions. As a rising number of companies gear towards satisfying customer needs via online sales, the requirement for a solid digital infrastructure to support these operations efficiently is concurrently increasing. For example, data from the United States Census Bureau, a governmental agency in the States, revealed that in comparison to the second quarter of 2022, the assessment for e-commerce in the same period in 2023 escalated by 7.5% (or 1.4%), while the rise in overall retail sales was pegged at 0.6% (or 0.4%). Online mall transactions accounted for 15.4% of all sales in the second quarter of 2023. Thus, the accelerated expansion of the e-commerce industry across various countries is stoking the growth of the commerce cloud market.

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What is the projected compound annual growth rate (CAGR) of the commerce cloud market from 2025 to 2034, and what factors influence it?
In recent times, the size of the commerce cloud market has seen significant growth. It is expected to escalate from $25.75 billion in 2024 to $30.43 billion in 2025, exhibiting a compound annual growth rate (CAGR) of 18.2%. The unprecedented growth in the past years was driven by the rising acceptance of e-commerce, increased demand for solutions based in the cloud, a surge in the use of social media for marketing purposes, heightened demand for customized customer experiences, and a growing interest in big data analytics.

The market size of commerce cloud is anticipated to experience swift expansion in the upcoming years, surging to $60.13 billion by 2029 with a compound annual growth rate (CAGR) of 18.6%. This projected growth during the forecast period can be linked to the escalated acceptance of artificial intelligence and machine learning, the rising requirement for augmented reality and virtual reality in e-commerce, enhanced employment of blockchain technology for safe transactions, escalating demand for subscriptions models and the rising need for green commerce. Key trends during this forecast period include the emergence of headless commerce, the increasing demand for microservices architecture, the escalating use of progressive web apps, the emergence of unified commerce platforms and the increased demand for hyper-personalization.

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What are the emerging trends shaping the future of the commerce cloud market?
Leading companies in the commerce cloud market are pushing the boundaries of digital technology, creating pioneering developments like Einstein GPT to bolster market demand. This system utilizes a conglomerate of algorithms developed by top AI providers within the industry and from Salesforce's own AI research. Take for example, the introduction of Einstein GPT by Salesforce Inc., a software company originating from the United States, in March 2023. This state-of-the-art AI tool is designed to facilitate customization and automation of recommendations within Commerce Cloud. Capable of being integrated into numerous Salesforce applications, Einstein GPT excels in training, data analysis, and insights. Beyond Commerce Cloud, the tool can also be utilized in other Salesforce Cloud environments, including marketing and sales cloud. Remarkably efficient, it easily merges with the Salesforce CRM, blending wide-ranging features with evolved AI capabilities.

What are the major segments of the commerce cloud market and their role in driving growth?
The commerce cloud market covered in this report is segmented -

1) By Type: Commerce Cloud Platforms, Commerce Cloud Services
2) By Platform: Business To Business Commerce, Business To Customer Commerce
3) By Service: Training And Consulting, Integration And Deployment, Support And Maintenance
4) By End User: Fashion And Apparel, Pharmaceutical And Grocery, Electronics And Appliances, Food And Beverage

Subsegments:
1) By Commerce Cloud Platforms: B2B Commerce Platforms, B2C Commerce Platforms, marketplace Solutions, Headless Commerce Solutions
2) By Commerce Cloud Services: Implementation Services, Integration Services, Hosting And Infrastructure Services, Analytics And Reporting Services

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Which regions are key players in the growth of the commerce cloud market?
North America was the largest region in the commerce cloud market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the commerce cloud market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Who are the key firms paving the way for growth in the commerce cloud market?
Major companies operating in the commerce cloud market are Google LLC, Alibaba Group Holding Limited, Amazon Web Services, IBM Coporation, Oracle Corporation, SAP SE, Salesforce.com Inc., Adobe, HCL Technologies, Shopify Inc., Magento (Adobe) Inc., Episerver, Sitecore, Digital River Inc., BigCommerce Pty Ltd., Optimizely Inc., VTEX, Commercetools, Apttus Corporation, Kibo Commerce, Lightwell Inc, Voyado Lund AB, Elastic Path, Shopgate, Squareup eCommerce, TradeGecko.

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What Is Covered In The Commerce Cloud Global Market Report?

• Market Size Forecast: Examine the commerce cloud market size across key regions, countries, product categories, and applications.
• Segmentation Insights: Identify and classify subsegments within the commerce cloud market for a structured understanding.
• Key Players Overview: Analyze major players in the commerce cloud market, including their market value, share, and competitive positioning.
• Growth Trends Exploration: Assess individual growth patterns and future opportunities in the commerce cloud market.
• Segment Contributions: Evaluate how different segments drive overall growth in the commerce cloud market.
• Growth Factors: Highlight key drivers and opportunities influencing the expansion of the commerce cloud market.
• Industry Challenges: Identify potential risks and obstacles affecting the commerce cloud market.
• Competitive Landscape: Review strategic developments in the commerce cloud market, including expansions, agreements, and new product launches.

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