Press release
Global Call Center Outsourcing Market to Reach $162.01 Billion by 2029, Growing at 7.5% CAGR
What industry-specific factors are fueling the growth of the call center outsourcing market?The expansion of the e-commerce sector is anticipated to fuel the call center outsourcing industry's growth. Electronic commerce involves the online transaction of goods, services, and funds or data transfer, and call center outsourcing gives these businesses access to skilled agents who can handle customer questions effectively. This ensures that their customers receive high-quality support. For example, the Quarterly Retail E-Commerce Sales Report 2024 released by the United States Census Bureau reported that U.S. retail e-commerce sales hit $291.6 billion in Q2 2024, marking a 1.3% increase quarter-on-quarter and a 6.7% rise year-on-year. These sales represented 16.0% of the total retail sales, which were approximately $1,826.9 billion. Therefore, the escalating e-commerce industry is catalyzing the call center outsourcing industry's growth. Call Center Outsourcing Market Driver: Cloud Adoption Fuels Growth In The Call Center Outsourcing Market
Get Your Call Center Outsourcing Market Report Here:
https://www.thebusinessresearchcompany.com/report/call-center-outsourcing-global-market-report
What Is the projected market size and growth rate for the call center outsourcing market?
In recent times, there has been significant growth in the market size of call center outsourcing. The market which stood at $113.49 billion in 2024 is expected to expand to $121.28 billion in 2025, reflecting a compound annual growth rate (CAGR) of 6.9%. This notable growth during the historic period has been a result of focus on core competencies, scalability, round-the-clock customer service, and access to specialized expertise.
Expectations are high for robust expansion in the call center outsourcing market in the coming years, with its value predicted to hit $162.01 billion in 2029 experiencing a compound annual growth rate (CAGR) of 7.5%. The growth predicted in the forecasted period is being credited to factors such as multichannel customer support, enhanced focus on customer experiences, issues surrounding data security and compliance, flexible working models, and notions of social responsibility and sustainability. The forecast period also foresees key trends including technological improvements, a greater emphasis on digital transformation, strengthened focus on data security and compliance, and an enhanced concentration on the customer experience (CX).
Get Your Free Sample Now - Explore Exclusive Market Insights:
https://www.thebusinessresearchcompany.com/sample.aspx?id=13226&type=smp
What are the emerging trends shaping the future of the call center outsourcing market?
Prominent businesses within the call center outsourcing market continue to emphasize the implementation of artificial intelligence (AI) based contact center solutions in real-time to optimize their market profits. These AI-driven contact centers allow agents to understand client needs and emotional states, offering on-the-spot coaching to enable them to determine the most effective approach towards their customers. In October 2022, for instance, the American software company, Qualtrics, launched its Real-Time Agent Assist and Automated Call Summaries Solutions targeting call centers. Using AI and machine learning, these solutions offer customized coaching and guidance to contact center agents throughout customer calls. Real-time agent assist solutions serve to augment customer service skills of the agents by scrutinizing real-time dialogues and suggesting areas of improvement. The automated call summaries, meanwhile, produce a summary of every customer call including sentiment, topics discussed, and actions required. This data can serve to boost agent performance and monitor the comprehensive performance of the contact center. Moreover, Automated Call Summaries can conveniently integrate with a firm's CRM system to give a comprehensive history of the customer experience and a consolidated record of all customer data.
What major market segments define the scope and growth of the call center outsourcing market?
The call center outsourcing market covered in this report is segmented -
1) By Type: Inbound Services, Outbound Services
2) By Enterprise Size: Large Enterprise, Small And Medium Enterprises (SMEs), Startups
3) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals
Subsegments:
1) By Inbound Services: Customer Support, Technical Support, Order Processing, Helpdesk Services
2) By Outbound Services: Tele marketing, Lead Generation, Customer Surveys, Collections Services
Unlock Exclusive Market Insights - Purchase Your Research Report Now!
https://www.thebusinessresearchcompany.com/purchaseoptions.aspx?id=13226
Which region dominates the call center outsourcing market?
North America was the largest region in the call center outsourcing market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Which key market leaders are driving the call center outsourcing industry growth?
Major companies operating in the call center outsourcing market report are accenture* PLC, Telefónica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc., Hinduja Global Solutions, IBEX Global Solutions PLC, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A.
Customize Your Report - Get Tailored Market Insights!
https://www.thebusinessresearchcompany.com/sample.aspx?id=13226&type=smp
What Is Covered In The Call Center Outsourcing Global Market Report?
• Market Size Forecast: Examine the call center outsourcing market size across key regions, countries, product categories, and applications.
• Segmentation Insights: Identify and classify subsegments within the call center outsourcing market for a structured understanding.
• Key Players Overview: Analyze major players in the call center outsourcing market, including their market value, share, and competitive positioning.
• Growth Trends Exploration: Assess individual growth patterns and future opportunities in the call center outsourcing market.
• Segment Contributions: Evaluate how different segments drive overall growth in the call center outsourcing market.
• Growth Factors: Highlight key drivers and opportunities influencing the expansion of the call center outsourcing market.
• Industry Challenges: Identify potential risks and obstacles affecting the call center outsourcing market.
• Competitive Landscape: Review strategic developments in the call center outsourcing market, including expansions, agreements, and new product launches.
Connect with us on:
LinkedIn: https://in.linkedin.com/company/the-business-research-company,
Twitter: https://twitter.com/tbrc_info,
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ.
Contact Us
Europe: +44 207 1930 708,
Asia: +91 88972 63534,
Americas: +1 315 623 0293 or
Email: mailto:info@tbrc.info
Learn More About The Business Research Company
With over 15,000+ reports from 27 industries covering 60+ geographies, The Business Research Company has built a reputation for offering comprehensive, data-rich research and insights. Our flagship product, the Global Market Model delivers comprehensive and updated forecasts to support informed decision-making.
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Global Call Center Outsourcing Market to Reach $162.01 Billion by 2029, Growing at 7.5% CAGR here
News-ID: 3906081 • Views: …
More Releases from The Business Research Company

Rising Incidence of Dental Disorders Sparks Growth in the Tooth-Filling Material …
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
What Is the Expected CAGR for the Tooth Filling Materials Market Through 2025?
In the past few years, the market size for tooth filling materials has experienced robust growth. Projected to rise from $1.82 billion in 2024 to $1.92 billion in 2025, it's set to journey at a compound…

2025-2034 Stress Tests Equipment Market Outlook: Key Drivers, Emerging Challenge …
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
What Will the Stress Tests Equipment Industry Market Size Be by 2025?
In recent years, the market for stress test equipment has seen robust growth. From a value of $2.99 billion in 2024, it is projected to increase to $3.19 billion in 2025, reflecting a compound annual growth rate…

2025 Positron Emission Tomography (PET) Scanners Industry Trends Report: Long-Te …
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
How Large Will the Positron Emission Tomography (PET) Scanners Market Size By 2025?
The market size for positron emission tomography (pet) scanners has been witnessing a steady increment in the past years. The market is expected to escalate from $1.51 billion in 2024 to $1.58 billion in 2025, registering…

Strategic Forecast for the Ostomy Devices Industry: Market Outlook 2025-2034
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
Ostomy Devices Market Size Growth Forecast: What to Expect by 2025?
In the past few years, the ostomy devices market has been consistently expanding. Projections show an increase from $2.8 billion in 2024 to $2.9 billion in 2025, maintaining a compound annual growth rate (CAGR) of 3.9%. The significant…
More Releases for Services
Managed Services by Ensure Services
Ensure Services is a leading managed services provider offering comprehensive IT support and solutions designed to streamline operations, improve efficiency, and reduce operational costs for businesses of all sizes. Our managed services are tailored to meet the unique needs of your organization, ensuring you can focus on your core business while we handle your IT infrastructure.
With years of experience and a team of certified professionals, we deliver proactive monitoring, ongoing…
Electrical Services Market Next Big Thing | Major Giants SSI Electrical Services …
A new business intelligence report released by AMA with title "Electrical Services Market" has abilities to raise as the most significant market worldwide as it has remained playing a remarkable role in establishing progressive impacts on the universal economy. The Global Electrical Services Market Report offers energetic visions to conclude and study market size, market hopes, and competitive surroundings. The research is derived through primary and secondary statistics sources and…
North & South America Commercial Services Market 2022 (Employment Services, Offi …
The Business Research Company’s Commercial Services Global Market Report 2019 covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. Ratios of market size and growth to related markets, GDP proportions, and expenditure per capita for the market is detailed in the report. Data and analysis throughout the…
AC Services & Repair, Refrigerator Services & Repair, Washing Machine Services & …
Kunal Repair & Services is growing on-demand home services platform in India and we are currently operating in Gurgaon. We offer an array of services which include AC Services & Repair, Refrigerator Services & Repair, Washing Machine Services & Repair, R.O Services & Repair, Microwave Services & Repair, Geyser Services & Repair. Our operating philosophy for solving this massive problem is - Right price.
To know why we do what we…
Electrical Services Market Technology and Outlook 2023 Top Companies are Allianc …
A report added to the rich database of Qurate Business Intelligence, titled “Global Electrical Services Market Size, Status and Forecast 2023”, provides a 360-degree overview of the worldwide market. Approximations associated with the market values over the forecast period are based on empirical research and data collected through both primary and secondary sources. The authentic processes followed to exhibit various aspects of the market makes the data reliable in context…
Electrical Services Market Size 2018: Alliance Electrical Services, Housejoy, Te …
In 2017, the global Electrical Services market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.
This report focuses on the global Electrical Services status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Electrical Services development in United States, Europe and China.
Get Sample Copy of this report @ http://www.orbisresearch.com/contacts/request-sample/2311492…