Press release
Finastra And Uipath Join Forces To Redefine Banking With Automation Trend: A Crucial Influence on the Service Delivery Automation Market's Transformation in 2025
Service Delivery Automation Market Size
The escalation of automation solution utilization is projected to fuel the expansion of the service delivery automation market in the future. Digitally enabled firms can transform their service delivery and operations through automation, leading to increased cost savings, accuracy, and the ability to scale productivity. The rising functional benefits of automation solutions, particularly in business process automation spanning diverse sectors like technology and finance, are predicted to stimulate growth in the service delivery automation market. For instance, Imaginovation, a premium custom application development company based in the US, reported in 2022, that 67% of global companies employ business process automation solutions to enhance visibility across various systems. Furthermore, 24% of companies have begun integrating low-code process automation systems and 29% plan to implement low-code process automation software in the near future. Hence, the escalating use of automation solutions is propelling the growth of the service delivery automation market.
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What is the future CAGR of the service delivery automation market, and how will it impact industry expansion?
The exponential growth of the service delivery automation market size has been remarkable in the recent past. By the estimates, the market is expected to grow from $9.27 billion in 2024 to $11.84 billion in 2025, marking a compound annual growth rate (CAGR) of 27.7%. Factors such as the reduction of costs and enhancement of operational efficiency, increasing intricacy of IT environments, the pressing need for speedier service delivery, the exploding expansion of business process outsourcing (BPO), and the adoption of robotic process automation (RPA) have all contributed to the growth observed in the historic period.
Anticipated to witness a skyrocketing increase in the forthcoming years, the service delivery automation market size is predicted to attain a value of $32.31 billion by 2029, growing at a compound annual growth rate (CAGR) of 28.5%. This growth during the projected period may be driven by factors such as focus on full process automation, expanding use of cloud-based service delivery models, heightened adoption of intelligent virtual agents, and prioritizing customer experience and personalization. Key trends to observe in this forecast period encompass hyper-automation for all-inclusive automation solutions, leveraging machine learning for predictive service delivery, increasing use of chatbots and virtual aides, moving towards self-service and independent operations, and synergies between humans and automated systems in providing services.
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What are the most significant trends transforming the service delivery automation market today?
One prominent trend emerging in the service delivery automation market is the advancement of product innovations. Major players within this market are putting significant efforts into creating new and innovative solutions to solidify their market presence. In a recent example from April 2022, the US-based software firm, UiPath, introduced a new Automation as a Service on the Finastra cloud, developed by a UK-based software entity. This service will be made accessible to thousands of banks, credit unions, and other financial institutions served by the company. The banks employing UiPath's Automation in a Box managed service are expected to enhance their digitization efforts, add value to their core services, and devote more resources towards customer-centric services. This new solution from UiPath, coupled with its partners, reinforces the capacity to design, implement, operate, and uphold automated processes, thus granting the banking sector the benefits of automation power, alongside the security and compliance afforded by Finastra's cloud-based infrastructure - a leading provider of financial services software.
Which key market segments comprise the service delivery automation market and drive its revenue growth?
The service delivery automation market covered in this report is segmented -
1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry
Subsegments:
1) By IT Process Automation: Network Automation, Server Automation, Cloud Automation, IT Service Management (ITSM) Automation, Application Deployment Automation
2) By Business Process Automation: Workflow Automation, Document Automation, Customer Relationship Management (CRM) Automation, Human Resources (HR) Automation, Financial Process Automation
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What regions are at the forefront of service delivery automation market expansion?
North America was the largest region in the service delivery automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Who are the leading players fueling growth in the service delivery automation market?
Major companies operating in the service delivery automation market include International Business Machines Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere Inc., CA Technologies, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc, Sutherland Global Services Inc, Arago Technology Ltd, accenture* Inc., UiPath SRL, Softomotive Solutions Ltd., Thoughtonomy Ltd., Kofax Inc., Neptune Intelligence Computer Engineering, Pegasystems Inc., Redwood Software Inc., WorkFusion Inc., EdgeVerve Systems Limited, HCL Technologies Limited, Kryon Systems Ltd., AutomationEdge, HelpSystems LLC, KPMG International Cooperative, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Capgemini SE
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What Is Covered In The Service Delivery Automation Global Market Report?
•Market Size Forecast: Examine the service delivery automation market size across key regions, countries, product categories, and applications.
•Segmentation Insights: Identify and classify subsegments within the service delivery automation market for a structured understanding.
•Key Players Overview: Analyze major players in the service delivery automation market, including their market value, share, and competitive positioning.
•Growth Trends Exploration: Assess individual growth patterns and future opportunities in the service delivery automation market.
•Segment Contributions: Evaluate how different segments drive overall growth in the service delivery automation market.
•Growth Factors: Highlight key drivers and opportunities influencing the expansion of the service delivery automation market.
•Industry Challenges: Identify potential risks and obstacles affecting the service delivery automation market.
•Competitive Landscape: Review strategic developments in the service delivery automation market, including expansions, agreements, and new product launches.
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