Press release
Key Trend Reshaping the Multi-Vendor Support Services Market in 2025: Rising Demand For Multi-Vendor Support Services In The Telecom Operator Market
Multi-Vendor Support Services Market
The surge and proliferation of tech providers are expected to fuel the expansion of the multi-vendor support services market in the forecasted period. The increasing demand for IT enterprises and skills is characteristic of technology's continual integration into every facet of commercial and business operations, necessitating vendor support services for efficient technology deployment. For example, the United Nations Conference on Trade and Development (UNCTAD) reported in July 2022, that over 80% of businesses have internet connectivity, with an average of 95% across these countries. However, the extent to which businesses employ the internet to establish connections with customer and supplier markets differs from country to country. Participation in e-commerce is generally lower, with around 40% of businesses making online purchases from suppliers, and just 25% selling their products online. Consequently, the prevalent surge and presence of technology providers will bolster the multi-vendor support services market.
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What growth opportunities are expected to drive the multi-vendor support services market's CAGR through 2034?
The market size for multi-vendor support services has seen a consistent increase over the years. The market is projected to expand from $64.52 billion in 2024 to $66.94 billion in 2025, showing a compound annual growth rate (CAGR) of 3.8%. The evolution during the historic period comes on the back of heightened complexity in IT environments, demands for cost optimization within organizations, varied technology vendor environments, old IT infrastructures, and a call for adaptable and personalized support solutions.
The market for multi-vendor support services is poised to witness substantial expansion in the upcoming years. The prediction indicates that it will balloon to a market worth $84.56 billion in 2029, with a compound annual growth rate of 6.0%. Factors contributing to this surge during the projected period include the proliferation of hybrid and multi-cloud environments, escalating need for cybersecurity support services, swift adoption of nascent technologies, an increased emphasis on IT stability and business continuity, and widened global IT operations. Observable trends over the forecast period encompass a shift towards results-driven support models, the amalgamation of AI and automation in support services, focus on anticipatory and predictive support, the need for consolidated backing across several vendors, and the evolution of service level agreements (SLAs) in multi-vendor support.
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What are the emerging trends shaping the future of the multi-vendor support services market?
The rising demand from telecom operators for multi-vendor support services is a new trend that is gaining traction in the multi-vendor support services market. To cater to 2G/3G/4G, future 5G mobile, data, TV, fixed line, and unified communications, communication service providers (CSPs) are constructing intricate multi-vendor networks (UC). Take, for example, eplus, a US-based firm, which in November 2022, unveiled its ePlus Lifecycle Services Support (eLSS) that was formulated to offer centralized and streamlined tech support for Cisco and other related technologies. This step positions ePlus as the debut North American partner that is certified in the Cisco Partner Lifecycle Services Support program. The new service strives to improve customer experience by supplying first-call multi-product support, lowering resolution times, and reducing IT interferences.
Which growth-oriented segments of the multi-vendor support services market are leading the industry's development?
The multi-vendor support services market covered in this report is segmented -
1) By Type: Hardware Support Services, Software Support Services
2) By Application: Sales And marketing, Financial And Accounting, Supply Chain, IT Operations, Other Applications
3) By Organization Size: Small And Medium Sized Enterprises, Large Enterprises
4) By Vertical: Banking, Financial Services And Insurance, Telecom And IT, Media And Entertainment, Travel And Logistics, Other Verticals
Subsegments:
1) By Hardware Support Services: On-Site Support Services, Remote Support Services, Repair And Replacement Services, Installation And Configuration Services, Preventive Maintenance Services
2) By Software Support Services: Technical Support Services, Software Updates And Upgrades, Application Maintenance Services, Troubleshooting And Issue Resolution, Customization And Integration Services
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What regions are leading the charge in the multi-vendor support services market?
North America was the largest region in the multi-vendor support services market in 2024.Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the multi-vendor support services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
What companies are at the forefront of innovation in the multi-vendor support services market?
Major companies operating in the multi-vendor support services market include AT&T Inc., Dell Technologies Inc., Furukawa Co. Ltd., Hitachi Ltd., HP Inc., International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, NEC Corporation., Toshiba Corporation, Fujitsu Ltd., Lenovo Group Limited., NetApp Inc., Clear Technologies Inc., Dynamic Systems Inc., Unisys Corporation, NCR Corporation, CompuCom Systems Inc., Stefanini Inc., Wipro Limited., HCL Technologies Limited, Infosys Limited., Tech Mahindra Limited, Capgemini SE, Atos SE, Cognizant Technology Solutions Corporation, DXC Technology Company, accenture* plc, Tata Consultancy Services Limited.
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What Is Covered In The Multi-Vendor Support Services Global Market Report?
•Market Size Forecast: Examine the multi-vendor support services market size across key regions, countries, product categories, and applications.
•Segmentation Insights: Identify and classify subsegments within the multi-vendor support services market for a structured understanding.
•Key Players Overview: Analyze major players in the multi-vendor support services market, including their market value, share, and competitive positioning.
•Growth Trends Exploration: Assess individual growth patterns and future opportunities in the multi-vendor support services market.
•Segment Contributions: Evaluate how different segments drive overall growth in the multi-vendor support services market.
•Growth Factors: Highlight key drivers and opportunities influencing the expansion of the multi-vendor support services market.
•Industry Challenges: Identify potential risks and obstacles affecting the multi-vendor support services market.
•Competitive Landscape: Review strategic developments in the multi-vendor support services market, including expansions, agreements, and new product launches.
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