Press release
Leading Element Driving Change in the Artificial Intelligence (AI) In Customer Experience Market in 2025: Expansion of Digital Channels Driving Growth in AI for Customer Experience Market Driver
"What Is the Estimated Market Size and Growth Rate for the Artificial Intelligence (AI) In Customer Experience Market?The customer experience sector's use of artificial intelligence (AI) has seen a dramatic increase in market size in recent years. This substantial growth from $13.9 billion in 2024, to an estimated $17.75 billion in 2025, represents a compound annual growth rate (CAGR) of 27.7%. Factors contributing to this history-making growth spurt include AI's ability to lower operational expenses, increased use of AI-powered chatbots, heightened customer expectations, along with an improvement in the protection of customer data and fraud detection.
The market size of artificial intelligence (AI) in customer experience is predicted to experience a massive surge in the years to come. It is anticipated to reach a staggering $46.9 billion by 2029, growing at a compound annual growth rate (CAGR) of 27.5%. The growth during the forecast period can be ascribed to the increasing use of AI in mobile applications, a growing inclination towards AI-enabled self-service alternatives, surging utilization of real-time decision making, the ability to scale, and enhanced multilingual support. Significant trends projected for the forecast period include the fusion of robotic process automation with AI, predictive analytics powered by AI, seamless integration with Customer Relationship Management (CRM) systems, advanced developments in natural language processing, and the evolution in deep learning models.
What Are the Forces Behind the Rapid Growth of the Artificial Intelligence (AI) In Customer Experience Market?
The surge in digital channels is projected to stimulate AI's growth in the customer experience market. Digital channels encompass a variety of online tools and platforms utilized by businesses to interact with customers, deliver products and content, and carry out transactions. These channels boost customer interaction, streamline communication, and offer tailored experiences across diverse platforms. AI enhances these digital channels by automating individual interactions, offering immediate support, and scrutinizing customer data to improve engagement and satisfaction levels. For example, the Office for National Statistics, a UK-based government agency, reported in September 2024 that internet sales formed 27.6% of all retail sales in Q4 2022. This figure rose to 28.7% in Q4 2023, indicating a year-over-year increase in the proportion of online sales in the retail sector. Consequently, the burgeoning digital channels are fueling the advancement of AI within the customer experience market.
Get Your Free Sample Now - Explore Exclusive Market Insights:
https://www.thebusinessresearchcompany.com/sample.aspx?id=19303&type=smp
Who Are the Dominant Companies Influencing Artificial Intelligence (AI) In Customer Experience Market Trends?
Major companies operating in the AI in customer experience market are Google LLC, Microsoft Corporation, Amazon Web Service, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Nvidia Corporation, Adobe Inc., Avaya LLC, NICE Ltd., Nuance Communications Inc., Zendesk Inc., Genesys Cloud Services Inc., Pegasystems Inc., Qualtrics LLC, Verint Systems Inc., Sprinklr Inc., Aptean Limited, Freshworks Inc., Medallia Inc., Hootsuite Inc., Servion Global Solutions Ltd., Intercom Inc., Ada Support Inc.
How Is the Artificial Intelligence (AI) In Customer Experience Market Evolving?
Leading firms in the AI in customer experience market are innovating AI-driven assistants to boost customer relationship management (CRM) functionalities. This provides an enhanced customer experience by giving quick, precise responses to inquiries, tailoring engagement using user-related data, and adeptly managing daily tasks, consequently improving satisfaction and streamlined operations. For instance, Salesforce, a renowned software firm in the US, introduced its AI-driven assistant, Einstein Copilot, in September 2023. Einstein Copilot takes customer experience to the next level by utilizing AI to facilitate personalized engagement and automate various tasks within Salesforce's CRM system. It is designed to enable sales, service, marketing, and commerce teams to operate more effectively by fast-tracking deal finalizations, simplifying case resolutions, making campaign creation easier, and aiding in e-commerce tasks.
What Are the Different Segmentations in the Artificial Intelligence (AI) In Customer Experience Market?
The artificial intelligence (AI) in customer experience market covered in this report is segmented -
1) By Component: Solution, Services
2) By Deployment Mode: Cloud-Based, On-Premise
3) By Organization Size: Large Enterprises, Small And Medium-Sized Enterprises (SMEs)
4) By Application: Chatbots And Virtual Assistants, Sentiment Analysis, Customer Behavior Analytics, Personalized Recommendations, Other Applications
5) By Industry Vertical: Retail And E-commerce, Banking, Financial Services, And Insurance (BFSI), Information Technology (IT) And Telecommunications, Healthcare, Travel And Hospitality, Media And Entertainment, Other Industry Verticals
Subsegments:
1) By Solution: AI-Powered Chatbots And Virtual Assistants, Sentiment Analysis Tools, Personalization Engines, Predictive Analytics For Customer Behavior, Customer Journey Mapping Tools, Voice And Speech Recognition Systems, AI-Based Recommendation Engines, AI-Driven Customer Feedback Analysis
2) By Services: AI Integration And Implementation Services, Consulting Services For Customer Experience Strategy, AI Model Training And Customization Services, Data Analytics And Reporting Services, Managed Services For AI-Powered Customer Experience, Post-Implementation Support And Maintenance, Customer Experience Optimization Services
Pre-Book Your Report Now For A Swift Delivery:
https://www.thebusinessresearchcompany.com/report/artificial-intelligence-ai-in-customer-experience-global-market-report
Which Region Is at the Forefront of the Artificial Intelligence (AI) In Customer Experience Market?
North America was the largest region in the artificial intelligence (AI) in customer experience market in 2024. The regions covered in the artificial intelligence (AI) in customer experience market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Is Covered In The Artificial Intelligence (AI) In Customer Experience Global Market Report?
- Market Size Analysis: Analyze the Artificial Intelligence (AI) In Customer Experience Market size by key regions, countries, product types, and applications.
- Market Segmentation Analysis: Identify various subsegments within the Artificial Intelligence (AI) In Customer Experience Market for effective categorization.
- Key Player Focus: Focus on key players to define their market value, share, and competitive landscape.
- Growth Trends Analysis: Examine individual growth trends and prospects in the Market.
- Market Contribution: Evaluate contributions of different segments to the overall Artificial Intelligence (AI) In Customer Experience Market growth.
- Growth Drivers: Detail key factors influencing market growth, including opportunities and drivers.
- Industry Challenges: Analyze challenges and risks affecting the Artificial Intelligence (AI) In Customer Experience Market.
- Competitive Developments: Analyze competitive developments, such as expansions, agreements, and new product launches in the market.
Unlock Exclusive Market Insights - Purchase Your Research Report Now!
https://www.thebusinessresearchcompany.com/purchaseoptions.aspx?id=19303"
Contact Us:
The Business Research Company
Europe: +44 207 1930 708
Asia: +91 88972 63534
Americas: +1 315 623 0293
Email: info@tbrc.info
Follow Us On:
•LinkedIn: https://in.linkedin.com/company/the-business-research-company
•Twitter: https://twitter.com/tbrc_info
•YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ
Learn More About The Business Research Company
With over 15000+ reports from 27 industries covering 60+ geographies, The Business Research Company has built a reputation for offering comprehensive, data-rich research and insights. Armed with 1,500,000 datasets, the optimistic contribution of in-depth secondary research, and unique insights from industry leaders, you can get the information you need to stay ahead.
Our flagship product, the Global Market Model (GMM), is a premier market intelligence platform delivering comprehensive and updated forecasts to support informed decision-making.
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Leading Element Driving Change in the Artificial Intelligence (AI) In Customer Experience Market in 2025: Expansion of Digital Channels Driving Growth in AI for Customer Experience Market Driver here
News-ID: 3868349 • Views: …
More Releases from The Business Research Company

Company Registration Service Market Landscape 2025: Forecast Data and Growth Str …
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
What Is the Expected CAGR for the Company Registration Service Market Through 2025?
The market size for company registration services has seen robust growth in the recent past. The market is projected to expand from $10.67 billion in 2024 to $11.55 billion in 2025, exhibiting a compound annual growth…

Comprehensive 2025 Commercial Toilet Partition Market Overview: Trends, Forecast …
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
What Is the Expected CAGR for the Commercial Toilet Partition Market Through 2025?
In recent years, the market size for commercial toilet partitions has significantly expanded. The forecast predicts a rise from $1.82 billion in 2024 to $1.95 billion in 2025, with a compound annual growth rate (CAGR) of…

Key Trends Influencing the Growth of the Commercial Insurance For Small And Medi …
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
What Is the Expected CAGR for the Commercial Insurance For Small And Medium-Sized Enterprises (SMEs) Market Through 2025?
The market size of commercial insurance for small and medium-sized enterprises (SMEs) has seen substantial growth over the recent years. A rise from $111.83 billion in 2024 to $119.76 billion in…

Growing Focus On Reducing Greenhouse Gas Emissions Driving The Market Growth Due …
Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.
What Is the Expected CAGR for the Combustion Emissions Analyzer Market Through 2025?
In the past few years, the market size for combustion emissions analyzer has seen robust growth. It is projected to increase from $1.02 billion in 2024 to $1.09 billion in 2025, with a compound annual growth…
More Releases for Customer
Customer Satisfaction Research Firm Will Improve Customer Satisfaction and Reduc …
Online surveys showed to find out customer satisfaction are progressively important for current businesses and companies. Presently, the online customer satisfaction surveys are inextricably associated to business practices, marketing programs as well as other initiatives focused at achieving customer engagement.
A customer satisfaction research firm has a number of benefits that contemporary companies recognise; benefits that have been proved in the course of duration. Customer satisfaction surveys are not only tools…
Customer Satisfaction Research Firm, Customer Satisfaction Survey Companies, Cus …
Customer feedback is one of the most imperious aspects of developing your customer experience. Only if you have measurable data on how well your consumer like your product or service, will you be able to make communicative enhancements to their end-user experience. And a great manner to gather feedback and determine the customer satisfaction levels is by exploiting the customer satisfaction surveys. A customer feedback questions is a questionnaire put together…
Customer Product Satisfaction Survey, Customer Satisfaction Survey Companies, Cu …
Today than ever before, the customer satisfaction is more important. Provided the great number of choices customers have in almost every market, entities that attend to their customers have a distinct advantage. A Customer Satisfaction Survey is an irreplaceable tool for both small business owners and large entities. Customer Satisfaction Survey Questions can support to determine how consumers are feeling about an organization's customer service, products, web experience and services.…
Customer Feedback Survey, Client Satisfaction Survey, Customer Experience Survey …
The voice of the customer is the most important. As brands seek to differentiate themselves and dominate in a competitive market--it is something that they aim to most pay attention to. The goal is to create products and services that not only fill a gap, but provide a key value to the customer’s way of life. Something that goes the distance in creating a measurable and noticeable difference--and provides a…
Customer Product Satisfaction Survey, Customer Experience Survey, Customer Satis …
Quality, effectiveness, service, and steadfastness are the terms we often hear when we deliberate customer satisfaction. Smart businesses know, recollecting a customer is an art. But businesses also require starting measuring customer satisfaction to know customer loyalty and a simple manner of measuring this is arranging a customer satisfaction survey.
However, even after spending so much time, money and exertions, organizations experience a few consumers slipping away. The appropriate practice here is…
Customer Satisfaction Survey Companies | Customer Satisfaction Survey Report | C …
A survey conducted to obtain the feedback from the consumers is very much essential. It is very much essential to know the demands of consumers especially for the small organizations, so that they can produce the products to fulfill the requirements of their consumers and thereby build consumer loyalty and boost the sales. A survey to control the requirements of consumers is of the paramount importance for the growth and…