Press release
Leading Element Driving Change in the Voice Over Internet Protocol (VoIP) Services Market in 2025: Role Of Remote Workforces In Expanding The Voice Over Internet Protocol Market Driver
Voice Over Internet Protocol VoIP Services Market Size
The market size for Voice over Internet Protocol (VoIP) services has seen a quick expansion in the recent past. The projections suggest that it will rise from $151.21 billion in 2024 to $169.38 billion in 2025, signifying a compound annual growth rate (CAGR) of 12.0%. Factors like the merging of PBX capabilities into VoIP phone systems for businesses, the surging popularity of web-based applications, a growing demand for substitute communication services, and a rise in the number of onsite hardware have fuelled the growth during the historic time frame.
In the coming years, it is anticipated that the market size of Voice over Internet Protocol (VoIP) services will experience swift growth, with projections indicating a surge to $264.27 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 11.8%. This projected growth over the forecast period can be credited to the cost-efficient and secure transition to cloud through VoIP, surging adoption of mobile VoIP solutions, an increase in smartphone utilization, and the enhancement of customer service and call centres via VoIP. Emerging trends for the forecast duration encompass innovation in network technology, the incorporation of 5G networks, rising usage of mobile VoIP applications, the need for mobility in communication solutions, along with the use of web browsers and mobile gadgets for voice and video calls.
What Are the Forces Behind the Rapid Growth of the Voice Over Internet Protocol (VoIP) Services Market?
The growth of the voice-over-internet protocol (VoIP) services market is anticipated to be fueled by the increasing adoption of a remote workforce. This refers to professionals who work from locations other than a conventional office setting, often their homes or other places. This way of working offers employees more control over their schedules, helping them attain a healthier work-life balance. Voice-over-internet protocol (VoIP) services are deployed by remote workforces to enable immediate communication through voice calls. This nurtures teamwork, encourages group unity, and allows smooth interaction irrespective of geographical separation or physical office restrictions. For instance, AT&T Inc., an American telecommunications firm, forecasted in February 2022 that the percentage of businesses adopting a hybrid work structure, in which employees alternate between remote and office work, is set to skyrocket from 42% of companies in 2021 to 81% by 2024. Hence, the escalating uptake of remote workforce propels the expansion of the voice-over-internet protocol (VoIP) services market.
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Who Are the Dominant Companies Influencing Voice Over Internet Protocol (VoIP) Services Market Trends?
Major companies operating in the voice over internet protocol (VoIP) services market are Alphabet Inc., Microsoft Corporation, Verizon Communications Inc., AT&T Inc., Cisco Systems Inc., Orange S.A., Rakuten Inc., Zoom Video Communications Inc., Twilio Inc., Tata Communications Ltd., RingCentral Inc., Ribbon Communications Inc., Ooma Inc., Aircall SAS, 8x8 Inc., Mitel Networks Corporation, LogMeIn Inc., Nextiva Inc., Intermedia.net Inc., Lifesize Inc., 3CX Ltd., InPhonex LLC, Vonage Holdings Corp., Dialpad Inc., CallCurrent Inc., OpenPhone Technologies Inc., CallTower Inc.
How Is the Voice Over Internet Protocol (VoIP) Services Market Evolving?
Key firms within the voice-over-internet protocol services (VoIP) market are emphasizing on technological enhancements like unified communications platforms to boost service provision and customer interaction. Such a platform presents a harmonized system that unifies various communication tools like voice, video, messaging, and cooperation into a singular solution, with the aim of improving internal communication and productivity. In October 2023, a clear example of this advancement is the launch by 8x8 Inc., a communication solutions firm based in the US, of its XCaaS (eXperience Communications as a Service) platform. This platform is a major breakthrough in business communication solutions as it integrates voice, video meetings, team chats, and contact center functionality, all in one single platform. Through this unified platform, organizations can address all their communication necessities via a solo vendor option, fostering effectiveness and uniformity. It also includes advanced AI features for businesses to create conversational self-service experiences, allowing customers to engage with the system using intuitive language, shrinking wait times and elevating service excellence.
What Are the Different Segmentations in the Voice Over Internet Protocol (VoIP) Services Market?
The voice over internet protocol (VoIP) services market covered in this report is segmented -
1) By Type: Session Initiation Protocol (SIP) Trunking, Hosted IP PBX, Managed IP PBX
2) By Call Type: International VoIP Calls, Domestic VoIP Calls
3) By Configuration: Computer-To-Computer, Computer-To-Phone, Phone-To-Phone
4) By Industry Vertical: Information Technology (IT) And Telecom, Healthcare, Banking, Financial Services And Insurance (BFSI), Retail, Hospitality, Government And Public Sector, Education, Manufacturing, Other Industry Verticals
Subsegments:
1) By Session Initiation Protocol (SIP) Trunking: Hosted SIP Trunking, On-Premise SIP Trunking
2) By Hosted IP PBX: Cloud-Based Hosted IP PBX, Hybrid Hosted IP PBX
3) By Managed IP PBX: Cloud-Based Managed IP PBX, On-Premise Managed IP PBX
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Which Region Is at the Forefront of the Voice Over Internet Protocol (VoIP) Services Market?
North America was the largest region in the voice over internet protocol (VoIP) services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice over internet protocol (VoIP) services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
What Is Covered In The Voice Over Internet Protocol (VoIP) Services Global Market Report?
- Market Size Analysis: Analyze the Voice Over Internet Protocol (VoIP) Services Market size by key regions, countries, product types, and applications.
- Market Segmentation Analysis: Identify various subsegments within the Voice Over Internet Protocol (VoIP) Services Market for effective categorization.
- Key Player Focus: Focus on key players to define their market value, share, and competitive landscape.
- Growth Trends Analysis: Examine individual growth trends and prospects in the Market.
- Market Contribution: Evaluate contributions of different segments to the overall Voice Over Internet Protocol (VoIP) Services Market growth.
- Growth Drivers: Detail key factors influencing market growth, including opportunities and drivers.
- Industry Challenges: Analyze challenges and risks affecting the Voice Over Internet Protocol (VoIP) Services Market.
- Competitive Developments: Analyze competitive developments, such as expansions, agreements, and new product launches in the market.
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