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Mobile CRM Software Market: Rapid Growth and Future Trends Driven by Rising Demand from Retail, Banking, and Finance Industries
Mobile CRM Software Market
The mobile CRM software market is projected to grow from $28.43 billion in 2024 to $57.17 billion in 2029, driven by factors such as the rise in mobile workforce, customer-centric business strategies, enhanced productivity, real-time data insights, and the growing trend of BYOD.
What Is The Projected Market Size Of The Global Mobile CRM Software Market And Its Growth Rate?
• The mobile CRM software market size grew rapidly from $28.43 billion in 2024 to $31.61 billion in 2025, with a CAGR of 11.2%.
• The growth in the historic period was attributed to a rise in mobile workforce, customer-centric business strategies, demand for enhanced productivity, need for real-time data insights, and increased adoption of BYOD.
• The mobile CRM software market size is projected to grow to $57.17 billion in 2029 at a CAGR of 16.0%.
• The forecasted growth is credited to the emphasis on customer engagement, focus on data security and privacy, and enhanced user experience design.
What Is Driving The Growth In The Mobile CRM Software Market?
The rise in adoption of mobile CRM in the retail, banking, and finance industry across the globe is set to propel market growth. Mobile CRM allows tracking of customers' data across various departments, enabling banks to offer a digital banking experience. Statistics show that 92% of companies claim CRM is crucial to achieving their revenue targets, with 61% of organizations viewing mobile CRM as a mainstream approach for tapping into their client base.
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Who Are The Key Players Driving Mobile CRM Software Market Growth?
• Microsoft Corporation
• Oracle Corporation
• SAP SE
• Salesforce.com Inc.
• AMDOCS Holdings Inc.
• HubSpot Inc.
• Pegasystems Inc.
• Thryv Holdings Inc.
• Sybase Inc.
• Software AG
• Zoho Corporation
• Freshsales Inc.
• Zendesk Inc.
• Base CRM
• Pipedrive AS
• Creatio Inc.
• SugarCRM Inc.
• Nimble Inc.
• Insightly Corporation
• Agile CRM
• Pipeliner CRM
• Bitrix24 Inc.
• HarmonyPSA Inc.
• Infor CloudSuite CRM
• Less Annoying CRM Inc.
• Repsly Inc.
• Spiro Software
• Streak Inc.
What Are The Key Trends In The Mobile CRM Software Market?
• Expansion of voice-activated features
• Enhanced customer engagement through mobile channels
• Geo-location and geo-fencing capabilities
• Collaboration and social integration
• Customization and scalability for diverse platforms
What Are The Segments Of The Global Mobile CRM Software Market?
• By Type: Cloud Based, On-Premise
• By Enterprise: Small Enterprise, Medium Enterprise, Large Enterprise
• By Vertical: BFSI, Telecom, Healthcare, Retail, Automotive, Other Verticals
Which Region Leads The Mobile CRM Software Market?
North America dominated the mobile CRM software market in 2024. The report covers regions including Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.
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What Is Covered In The Mobile CRM Software Market Global Market Report?
Market Size Analysis, Market Segmentation Analysis, Key Player Focus, Growth Trends Analysis, Market Contribution, Growth Drivers, Industry Challenges, Competitive Developments.
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