Press release
Multi-dimensional IT Help Desk Outsourcing Services Are The Future
Multi-channel help desk services are the latest step in integrating a business organisation and keeping all units in sync with one another. Voice, E-mail and online support for installation, configuration and monitoring network applications or order processing centralize the management process. This not only increases productivity but at the same time reduces SLAs.
Recent surveys suggest that help desk outsourcing services are increasing at a double-digit rate. To gain a competitive edge in the market, companies are opting for offshore help desk set-ups as it enormously reduces the recruitment and technical infrastructure cost. Also, experiences staff members and dedicated help desk resources ensure that other functions can be carried out without any disruptions.
Suma Soft Pvt. Ltd., a leading IT help desk services provider offers multi-channel solutions for Customer Sales, Level 1 and Level 2, NOC, Post-sales Support and Enterprise Technical Help Desk Support services. From installation to troubleshooting resolution, Suma Soft’s help desk outsourcing services manage the complete process. Suma also offers flexible pricing methodology so that enterprises can get customized services at most affordable costs.
For the past 16 years, Suma Soft Pvt. Ltd. has been offering comprehensive IT Help Desk outsourcing services to enterprises from BFSI, Automotive, E-commerce, Healthcare, Retail, ITES and Logistics industries. In its vast experience, Suma Soft witnessed the changing needs of the end client and how multi-channel help desk outsourcing services are gaining significance in the modern economy.
For Free Consultation, leave a message here...
Name : Stuart Smith
For USA : +1 281 764 1825
info@sumasoft.com
http://www.sumasoft.com/it-technical-support/technical-support-outsourcing/
Suma Soft’s IT Help Desk Services for USA and India are designed with a deep understanding of clients’ specific business requirements.
7880 San Felipe Street, Ste 120
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