Service Delivery Automation Market: Soaring Growth and Key Developments

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A comprehensive study of the Service Delivery Automation market, highlighting its strong growth trajectory, future growth potential, and primary trends driving the industry.

What Is The Projected Market Size Of The Global Service Delivery Automation Market And Its Growth Rate?

• The service delivery automation market size has shown tremendous growth in recent years, escalating from $9.27 billion in 2024 to $11.84 billion in 2025, marking a CAGR of 27.7%.
• The growth in the historically studied period can be attributed to factors such as cost reduction and operational efficiency enhancements, increasing complexity in IT environments, the need for faster service delivery, expansion of the BPO sector, and the adoption of RPA.
• Advancing further, the market size is expected to surge exponentially to reach $32.31 billion in 2029, growing at a CAGR of 28.5%. This growth in the forecast period can be pinned to key factors such as emphasis on end-to-end process automation, the rise in cloud-based service delivery models, a surge in the adoption of intelligent virtual agents, and a strong focus on customer experience personalization.

What Is Driving The Growth In The Service Delivery Automation Market?

The surge in the usage of automation solutions is projected to fuel the market growth. These solutions allow digital firms to transform service delivery and operations, thereby bringing about cost savings, increasing accuracy, and boosting productivity scalability. The rising functional benefits of automation solutions for business process automation across diverse end-user industries such as technology and finance are seen as pivotal growth drivers for the market. For instance, as per data from the U.S.-based premium custom application development company, Imaginovation, in 2022, 67% of companies worldwide employed business process automation solutions to enhance end-to-end visibility across different systems. Furthermore, 24% of companies have started using low-code process automation systems, and 29% plan to incorporate these systems soon. Therefore, the growing use of automation solutions is expected to catalyze the service delivery automation market's growth.

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Who Are the Key Players Driving Service Delivery Automation Market Growth?

Major players operating in the market include:
• International Business Machines Corporation
• Xerox Corporation
• Blue Prism Group PLC
• Automation Anywhere Inc.
• CA Technologies
• Celaton Ltd
• Exilant Technologies Pvt. Ltd
• IPsoft Inc
• Sutherland Global Services Inc
• Arago Technology Ltd
• Accentur*e Inc.
• UiPath SRL
• Softomotive Solutions Ltd.
• Thoughtonomy Ltd.
• Kofax Inc.
• Neptune Intelligence Computer Engineering
• Pegasystems Inc.
• Redwood Software Inc.
• WorkFusion Inc.
• EdgeVerve Systems Limited
• HCL Technologies Limited
• Kryon Systems Ltd.
• AutomationEdge
• HelpSystems LLC
• KPMG International Cooperative
• Wipro Limited
• Infosys Limited
• Tata Consultancy Services Limited
• Cognizant Technology Solutions Corporation
• Capgemini SE

What Are The Key Trends In The Service Delivery Automation Market?

• Hyper automation for comprehensive automation solutions
• Integration of machine learning for predictive service delivery
• Adoption of chatbots and virtual assistants
• Shift towards self-service and autonomous operations
• Collaboration between humans and automated systems in service delivery

What Are The Segments Of The Global Service Delivery Automation Market?

The service delivery automation market is segmented based on -

1) Type: IT Process Automation, Business Process Automation
2) Component: Software, Services
3) User Type: Large Enterprises, Small And Medium Enterprises
4) Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, IT And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry

Which Region Leads The Service Delivery Automation Market?

North America had the largest share in the service delivery automation market in 2024. However, Asia-Pacific is anticipated to emerge as the fastest-growing region during the forecast period. The study covers Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

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What Is Covered In The Service Delivery Automation Market Global Market Report?

- Market Size Analysis: Analyze the Service Delivery Automation Market size by key regions, countries, product types, and applications.

- Market Segmentation Analysis: Identify various subsegments within the Service Delivery Automation Market for effective categorization.

- Key Player Focus: Focus on key players to define their market value, share, and competitive landscape.

- Growth Trends Analysis: Examine individual growth trends and prospects in the Market.

- Market Contribution: Evaluate contributions of different segments to the overall Service Delivery Automation Market growth.

- Growth Drivers: Detail key factors influencing market growth, including opportunities and drivers.

- Industry Challenges: Analyze challenges and risks affecting the Service Delivery Automation Market.

- Competitive Developments: Analyze competitive developments, such as expansions, agreements, and new product launches in the market.
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