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Healthcare CRM Market: Emergence of Predictive Analytics, Expansion of Telemedicine, and AI-driven Personalized Care Plans Driving Growth and Profits
Healthcare CRM Market
What Is The Projected Market Size Of The Global Healthcare CRM Market And Its Growth Rate?
o The market size for the Healthcare CRM sector has shown significant growth recently, and is expected to continue this upward trajectory, increasing from $20.87 billion in 2024 to $24.12 billion in 2025, marking a compound annual growth rate (CAGR) of 15.6%.
o The sector's growth is fundamentally driven by a shift towards patient-centered care, cohesive population health management, the integration of telehealth processes, efficient referral management, and adherence to stringent regulatory compliance.
o In the foreseeable future, the healthcare CRM market is set to experience rapid growth, reaching a staggering $45.34 billion by 2029 and clocking a compound annual growth rate (CAGR) of 17.1%.
o This growth in the predicted period can be attributed to an upswing in telemedicine opportunities, predictive analytics, preparedness for pandemics, interoperability, and the focus on value-driven care.
What Is Driving The Growth In The Healthcare CRM Market?
The surge in CRM systems in healthcare institutions such as hospitals and clinics are primarily propelling the growth of the healthcare CRM market. The CRM medical software provides a comprehensive and secure patient database that is easily accessible. This availability of medical CRM plays an instrumental role in making the healthcare sector more effective by offering quick services and solutions. As per an article by Financesonline, by 2022, over 90% of hospitals will be using electronic health records (EHR), where CRMs supplement EHR by enabling seamless communication for several concurrent patient engagements and providing access to patient profiles. This rise of CRM systems in healthcare facilities is significantly driving the demand in the healthcare CRM market.
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Who Are the Key Players Driving Healthcare CRM Market Growth?
The major contributors to the healthcare CRM market include:
o Allscripts Healthcare LLC
o Amdocs
o Alvaria Inc.
o Cerner Corporation
o Healthgrades Marketplace LLC
o IBM Corporation
o Infor Inc.
o Keona Health
o Microsoft Corporation
o NICE Systems Inc.
o Oracle Corporation
o Pegasystems Inc.
o R1 RCM Inc.
o SAP SE
o SugarCRM Inc.
o Veeva Systems Inc.
o Verint Systems Inc.
o Zoho Corporation Pvt. Ltd.
What Are The Key Trends In The Healthcare CRM Market?
The key trends in the healthcare CRM market include:
o Utilization of data analytics and insights
o Robust growth of mobile CRM applications
o Generation of personalized care plans
o Advent of artificial intelligence and chatbots
o Social determinants of health
What Are The Segments Of The Global Healthcare CRM Market?
The healthcare CRM market report covers the following segments:
1) By Component: Software, Services
2) By Technology: Predictive, Mobile, Social, Collaborative, Other Technologies.
3) By Deployment Model: On-Premise Model, Web or Cloud-based Model
4) By Application: Community Outreach, Community Health Education, Service Outreach or Promotion, Financial Donor Management, Case Coordination, Patient Information Management, Pre-Authorizations or Eligibility, Other Applications.
5) By End-Users: Providers, Payers, Life Science Industry
Which Region Leads The Healthcare CRM Market?
North America was the largest region in the healthcare CRM market in 2024. However, other regions including Asia-Pacific, Western Europe, Eastern Europe, South America, Middle East, and Africa are also showing promising growth trends in the healthcare CRM market.
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What Is Covered In The Healthcare CRM Market Global Market Report?
- Market Size Analysis: Analyze the Healthcare CRM Market size by key regions, countries, product types, and applications.
- Market Segmentation Analysis: Identify various subsegments within the Healthcare CRM Market for effective categorization.
- Key Player Focus: Focus on key players to define their market value, share, and competitive landscape.
- Growth Trends Analysis: Examine individual growth trends and prospects in the Market.
- Market Contribution: Evaluate contributions of different segments to the overall Healthcare CRM Market growth.
- Growth Drivers: Detail key factors influencing market growth, including opportunities and drivers.
- Industry Challenges: Analyze challenges and risks affecting the Healthcare CRM Market.
- Competitive Developments: Analyze competitive developments, such as expansions, agreements, and new product launches in the market.
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