DMG Consulting Releases 2024 - 2025 Knowledge Management for the AI-Enabled Enterprise

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services

What: Releases 2024 - 2025 Knowledge Management for the AI-Enabled Enterprise Report

When: Today, 14 January 2025

Where: Available at the DMG Consulting online store

Background:

DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services, today released its 2024 - 2025 Knowledge Management for the AI-Enabled Enterprise Report. This edition focuses on the knowledge management (KM) solutions making valuable contributions to most aspects of the service experience, whether they are supporting customer-facing self-service applications, part of a new category of real-time applications designed to assist agents and other knowledge workers throughout the enterprise, or supporting enterprise-wide artificial intelligence (AI) and generative AI (GenAI) initiatives that require a large data repository in order to be successful.

Knowledge management is experiencing the fastest growth in its 40-plus-year history, and expansion is accelerating in this long-underappreciated IT segment. Like many technology markets, the primary driver behind KM's strong positive momentum is AI adoption; however, unlike most other sectors, KM benefits from the AI revolution in two distinct ways. First, KM is an essential enabler of enterprise AI initiatives, acting as a trusted data source to power various AI-based systems and applications. At the same time, the KM market is also the recipient of AI's ability to enhance its solutions, placing this segment in a unique and opportune position.

Effective knowledge management is more relevant and critical than ever in today's frequently decentralized business environments. The new generation of KM platforms provide highly intelligent and scalable frameworks that ensure knowledge remains organized and accessible throughout the enterprise and can grow with the organization. These solutions help businesses meet ever-increasing customer demands, be more competitive, improve efficiency, and optimize their intellectual assets. This, in turn, enhances the customer and employee experience (CX/EX) and bottom line for companies.

Sophisticated KM platforms take the delivery of optimized knowledge content to the appropriate constituents even further. AI/GenAI-powered solutions with enhanced workflows and intelligence can provide information automatically, without requiring the end-user to perform a search. In addition, these advanced applications can capture, analyze, and combine data from multiple sources to create comprehensive, yet succinct, synthesized responses that cite and/or link to the original references. "This level of knowledge can be applied in real-world scenarios to drive business decisions, improve the customer and employee experience, and enhance operational efficiency," said Donna Fluss, President of DMG Consulting. "Leading competitors in the KM market are positioned to deliver enhancements that continue to improve system usability and increase benefits as these solutions are more fully integrated into the system fabric and infrastructure of the enterprises they support."

DMG Consulting's 2025 - 2026 Knowledge Management for the AI-Enabled Enterprise Report examines the KM market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation. The Report features six leading and contending vendors: KMS Lighthouse, livepro, NICE, Salesforce, Shelf, and Verint Systems.

To learn more about the 2025 - 2026 Knowledge Management for the AI-Enabled Enterprise Report, visit the site, or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit dmgconsult.com.

DMG Consulting LLC
6 Crestwood Dr
West Orange, NJ 07052

Contact: Deborah Navarra
DMG Consulting LLC
516-628-1098
deborah.navarra@dmgconsult.com

About DMG Consulting LLC
At DMG Consulting LLC, our unique knowledge of people, processes, and comprehensive technological expertise informs key decisions for enterprises, technology vendors, and investors. Our clients achieve exceptional business outcomes and deliver top-notch customer and employee experiences (CX/EX). DMG Consulting is a trusted advisor and vendor-agnostic partner for those who want to successfully navigate the dynamic contact center and back-office markets in an AI-driven digital age. Visit us at dmgconsult.com to learn more.

This release was published on openPR.