Press release
Fieldcode Partners with Green-AI Hub to Develop LLM- Supported Analysis for Field Service Ticket Management
Fieldcode SAAS for managing field service operations
The project focuses on implementing an LLM-based solution that uses historical ticket data and freely available technical documentation to analyze service tickets. The system provides automatic recommendations, enabling companies to determine whether an issue can be resolved remotely or if a field service visit with specific spare parts is required.
This approach is designed to improve remote problem resolution and increase the first-time fix rate, reducing unnecessary site visits and saving valuable resources. The pilot project is already in progress, with more updates to follow as implementation advances.
Key Objectives of the LLM-Supported Ticket Analysis
• Optimized Remote Resolution: By harnessing advanced analytics, the system identifies when a problem can be fixed remotely, reducing the need for in-person interventions and lowering carbon emissions linked to travel.
• Accurate Spare Parts Recommendations: The solution offers precise recommendations on the necessary spare parts for field service tasks, preventing over-purchasing, lowering shipping costs, and minimizing waste.
• Data-Driven Decision Making: The system leverages historical ticket data and available technical information to make well-founded, data-backed decisions.
Fieldcode Germany GmbH
Am Stadtpark 2
90409 Nürnberg
Germany
Presscontact:
Despoina Mountanea
despoina.mountanea@fieldcode.com
+30 698 792 1200
About Green-AI Hub
Green-AI Hub supports enterprises across Germany in implementing AI projects that save resources. As part of pilot projects, AI experts collaborate with selected companies to develop sustainable AI solutions over six months. The Green-AI Hub aims to complete up to 20 pilot applications by the end of 2025. Companies that join the program receive on-site support, access AI expertise, and design modern AI applications that conserve resources.
About Fieldcode
Fieldcode is a field service management software built on 20 years of global expertise. It delivers a fully automated Zero-Touch process, automating ticket movement from creation to technician without manual intervention, and easing the workload for dispatchers. The software combines cutting-edge technology with sustainable practices to support customers' CO2 reduction goals and promote a positive environmental impact.
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