Press release
Smart Link and Six Clients Sweep Top Honours at Middle East Contact Centre Awards 2016
Smart Link Senior Executives And Clients With Awards
The MECC 2016 Awards, organized by Insights, recognizes the performance and service excellence of the best contact centres in the Middle East. Smart Link won the Best Business Development & Sales Strategy Award and the Best Sales Leads Generation Program Award under the Outsourced Services Provider Commercial Growth Category.
In addition to these recognitions for the Company, Eng. Safwan Al Khatib, Managing Director of Smart Link was honoured with the Lifetime Achievement Award for his role and overall contributions towards the development, support and commitment of the Business Process Outsourcing (BPO) and Customer Care Contact Centres industry in the Middle East. Eng. Khatib’s efforts in showcasing how the BPO industry can be both a commercial as well as profitable investment were lauded.
Smart Link was recognized for its ongoing excellence in terms of customer services and providing unparalleled high quality services as well as its flexibility in expansion, growth and diversification in various sectors. Smart Link has managed to build a highly integrated, sophisticated service structure in a very short period of time, across diversified sectors in terms of service, technical expertise and operational excellence.
Smart Link’s efforts were also appreciated when six of its clients won awards at the event.
• The Human Resources Development Fund (HRDF) was awarded the Best Mega sized Government Contact Centre - Operationally ≥ 400 Seats under the Best Government Contact Centre Category and the Mega Size Contact Centre Manager Of The Year in the Individual awards category.
• The Saudi Electricity Company (SEC) won the Best Government Utilities Contact Centre under the Best Government Contact Centre Category.
• Saudi Credit and Savings Bank (Saudi SCSB) won the Best Government Finance Contact Centre – Lifestyle under the Best Industry Contact Centre Categories and the Best CRM Analytics Award in the Operational Excellence Category.
• Flynas won the Best Industry Contact Centre Award – Airlines in the Industry Specific Areas of Expertise Category and the Best Service to Sales Program Award in the Commercial Excellence Category.
• Saudi Post (KSA–SP) won the Best Government Monopoly Contact Centre under Best Government Contact Centre Category.
• Saudi General Authority for Civil Aviation (GACA) won the Best Government Contact Centre – Critical Services Award in the Best Government Contact Centre Category.
About Smart Link
Smart Link is a subsidiary of Al-Khaleej Training & Education, the largest network of training centers in Saudi Arabia. Smart Link is one of the biggest outsourcing call centers and BPO Service providers in the region with state-of-the-art technology and capacity to accommodate high volume of agents.
The pioneering, award-winning Riyadh-based company provides outbound and inbound teleservices for various business activities including lead generation, inbound customer service, help-desk, appointment scheduling, market research, surveys and client retention. Using the most advanced contact center technology in the industry and qualified customer service representatives, Smart Link is dedicated to helping organizations increase their business performance and strengthen their customer service. Smart Link’s client list includes prominent organizations and government agencies in various fields of mission critical pivotal service inclusive of banking, energy, water services, tourism, telecomm, insurance, aviation, public services, E-learning and fast food.
19th floor, Conrad Hotel Offices
Sheikh Zayed Road, Opp. DWTC,
Dubai, UAE
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Smart Link and Six Clients Sweep Top Honours at Middle East Contact Centre Awards 2016 here
News-ID: 370753 • Views: …
More Releases from Smart Link Technologies
Smart Link Successfully Launches Phase One of the National Contact Center for Sa …
Riyadh, Kingdom of Saudi Arabia, Sep 24, 2013: Smart Link BPO Solutions & Contact Centers, a member of Al Khaleej Training and Education Group, announced on the 83rd anniversary of the Saudi National Day that it has successfully launched and completed the first phase of the National Contact Center - NCC project (also known as AMER) for the Kingdom of Saudi Arabia’s e-Government program (YESSER). Smart Link successfully deployed the…
Smart Link Unique Vision & Human Resource Investment Adds To Growth And Internat …
Riyadh, Kingdom of Saudi Arabia, August 8, 2011: Riyadh based Smart Link, a major player in outsourced business and Contact Centre arena, was chosen by Contact Centre World in London to represent the GCC region after winning the Best Large Outsourced Service Provider award during INSIGHTS - Middle East Call Center Awards 2011, which was held earlier this year in Dubai.
Having been provided the honour of conducting a workshop…
More Releases for Contact
Surging Demand For Cloud-Based Contact Centers Fuels Contact Center Software Mar …
Stay ahead with our updated market reports featuring the latest on tariffs, trade flows, and supply chain transformations.
Contact Centre Software Market Size Growth Forecast: What to Expect by 2025?
The market size of contact centre software has expanded swiftly in the past few years. It is projected to progress from $43.39 billion in 2024 to $51.19 billion in 2025, growing at a compound annual growth rate (CAGR) of 18.0%. The growth…
Xinzhe Metal: Elevator contact acceleration switch metal contact piece
Short Description:Elevator contact sheets are suitable for control panels of elevators, machinery, automobiles, medical equipment, electronics and other equipment due to their elastic recovery, conductivity, durability and stability.Material: aluminum, copper, etc.
Image: https://www.abnewswire.com/uploads/5241f0a41f3cb10df8022c5706ad2b4d.png
Advantages
1. More than 10 years of overseas trade expertise.
2. Provide one-stop service from mold design to product delivery.
3. Fast delivery time, about 25-40 days.
4. Strict quality management and process control (ISO 9001 certified manufacturer and factory).
5. Factory direct supply,…
Xinzhe Metal: Elevator leveling flat contact switch metal contact piece
The metal contact of the elevator switch is a vital part of the switch assembly. Through high-quality materials and precision processing technology, the contact piece can provide stable and reliable performance in various applications.
Image: https://www.abnewswire.com/uploads/b24c88661311c93e15b6aa7f1a2bdc02.png
Advantages
1. More than 10 years of overseas trade expertise.
2. Provide one-stop service from mold design to product delivery.
3. Fast delivery time, about 25-40 days.
4. Strict quality management and process control (ISO 9001 certified manufacturer and factory).
5.…
Michigan Contact Lens Offers Extremely Affordable Contact Lenses To US Consumers
Michigan Contact Lens, a leading specialty contact lens practice, is pleased to announce the addition of all its contact lenses to its website, michigancontactlens.com. This move allows customers to take advantage of wholesale prices on a wide range of contact lenses, revolutionizing the contact lens market in Michigan.
As a service-first practice, Michigan Contact Lens is committed to providing exceptional customer service and ensuring the best vision care for its patients.…
Streamlining Contact Data: The Success of Bulk Merge for Duplicate Contact Manag …
• Overview:
• An international nonprofit organization faced a challenge with a database containing 3,569,188 contacts, of which 33,742 were duplicates.
• The Organization's Problem:
• The nonprofit needed an efficient way to remove duplicate contacts to enhance data integrity.
• Manual review of millions of contacts was impractical.
• The Organization's Decision:
• The nonprofit consulted Astreca's experts.
• They implemented the Bulk Merge app, which used advanced algorithms to detect and flag duplicates for removal.
• Data technicians reviewed flagged entries before deletion.
To know more@https://astreca.com/case-studies/bulk-merge-contact-integrity/
• Business…
Global Corrective Contact Lens Market Analysis Forecast 2022-2028 Global Industr …
The Corrective Contact Lens Market research report offers key values on the state of the industries. The study involved research on landscape-specific skill as well as detailed information on each section. The Corrective Contact Lens research report highlights inner and outer examination of the current worldwide Corrective Contact Lens market. This Corrective Contact Lens market report includes major competitors and players involved in the market. The classification also involves the…
