Mobile communications shooting star spusu trusts INEXSO

The family business MASS Response Service GmbH, firmly rooted in the Weinviertel region near Vienna, entered the highly competitive Austrian mobile communications market in 2015. Today, the spusu brand (an acronym of "SPrich Und SUrf") of the company founded by Dipl.Ing. Franz Pichler is one of the fastest growing in the market segment. Thanks to in-house research and technology, license costs can be saved, which has an advantageous effect on mobile phone tariffs. To differentiate itself from the competition, spusu focuses on excellent and above all personal customer service, where only real people do the work and no answers are generated by machines.

In January 2024, spusu turned to INEXSO, the German software specialist for customer service communication from Oldenburg in Lower Saxony, in order to be able to cope with the volume of communication in customer service in the future as part of the market expansion and to maintain the usual service quality.

True to the motto "Doing instead of talking", preparations for a four-month production test were started immediately after a detailed presentation of the multichannel response management software. In just two months, all the details of the offer were clarified, a preparatory workshop was held, the software was installed in the spusu data center and set up on the basis of the workshop. Finally, the employees were instructed in the use of the software in several training blocks, so that the software went live at the end of March 2024.

In addition, specific adaptations were commissioned at the start to connect spusu customer management. For example, when an email is received or sent, its metadata is transferred via a REST service. In addition, a "CRM" button was added to the standard ERM, which opens the correct customer in the customer management system when clicked.

After four months, the test operation was successfully transferred to regular operation. "There is always a competent contact person available at INEXSO," smiles project manager Jennifer Kraus from spusu with satisfaction: "The combination of standard software that can be rolled out quickly and yet can still be customized suits us perfectly." "Our companies have similar core values," adds Stefan Schulte, Managing Director of INEXSO. "We are also a family business with a strong focus on service. Development, hosting and support are carried out exclusively in Germany and by our own employees."

inexso GmbH
Ofener Straße 30
26121 Oldenburg
Germany

https://www.inexso.de

Mr Michael Terschueren
+4944121973050

michael.terschueren@inexso.de

inexso:
inexso GmbH is an innovative company that offers web-based multi-channel solutions for response management. It places a strong focus on adapting its products to business processes, taking multilingual requirements into account. With the vision of enabling rapid payback in organizations by increasing efficiency within teams, inexso GmbH always provides its customers with high-quality, integrative solutions. It sees its success in the success of its customers.

spusu:
spusu is an Austrian mobile communications provider. The company was founded in 2015 and uses the Drei network. With the guiding principle "Mobile communications without hidden costs", spusu offers premium-quality tariffs at affordable prices. Since its market launch, the company has won several industry test awards. The focus is on excellent and personal customer service - issues are usually resolved within a few minutes. The mobile provider currently employs more than 270 people and has over 600,000 customers. Its annual turnover in 2023 amounted to 67 million euros. spusu currently operates in Austria, Italy, the UK and Switzerland. The company also serves the business areas of fiber optic expansion and sales, e-bikes and wine.

This release was published on openPR.