Telephone Call Centers Market Report 2024: Size, Share, Growth, Trends, Forecast 2033

"The new report published by The Business Research Company, titled ""Telephone Call Centers Global Market Report 2024 - Market Size, Trends, And Global Forecast 2024-2033"", delivers an in-depth analysis of the leading size and forecasts, investment opportunities, winning strategies, market drivers and trends, competitive landscape, and evolving market trends.

As per the report, the telephone call centers market size has grown steadily in recent years. It will grow from $147.51 billion in 2023 to $151.06 billion in 2024 at a compound annual growth rate (CAGR) of 2.4%. The telephone call centers market size is expected to see steady growth in the next few years. It will grow to $164.51 billion in 2028 at a compound annual growth rate (CAGR) of 2.2%.

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Growing E-Commerce Sector Fuels Demand For Telephone Call Centers
The rise in the number of e-commerce vendors is expected to propel the growth of the telephone call center market in the coming future. E-commerce vendors refer to businesses and individuals that purchase and resell products and services online. E-commerce-related activities are performed on computers, tablets, cellphones, and other smart devices, and it operates in various market categories. E-commerce firms employ call center services to assist clients in making decisions about online purchases, resolving issues, and fostering a smooth customer experience. So, the increase in the e-commerce sector boosts the demand for telephone call centers. For instance, in February 2023, according to Ecommerce Europe, a Europe-based association for companies selling products and/or services online to consumers, France's e-commerce sector (including products and services) generated €146.9 billion ($159.11 billion) in revenue in 2022, indicating a 13.8% growth over 2021. Therefore, the rise in the e-commerce market/vendors is driving the telephone call center market.

Tech Adoption Drives Innovation In Telephone Call Center Market
Technological adoption is the key trend gaining popularity in the telephone call center market. Major companies operating in the telephone call center market are focused on adopting innovative technologies to strengthen their position in the market. For instance, in June 2022, Alorica Inc., a US-based customer experience management and BPO company, adopted real-time accent translation AI technology by entering into a partnership with Sanas. Alorica Inc. employs path-breaking AI technology to manage the difficulties of languages and accents while offering unbelievably excellent client experiences throughout its worldwide network. This Accent translation technology facilitates a better understanding of spoken language, improves proficiency in foreign languages, and resolves communication issues between international teams and clients. It allows CX service specialists to select a dialect that minimizes friction in real-time while maintaining the speaker's originality. Sanas is a US-based software developer for linguistic translation using artificial intelligence (AI).

The telephone call centers market covered in this report is segmented -
1) By Component: Solutions Or Software, Software, Consulting And Training, Integration And Deployment, Support And Maintenance
2) By Deployment: Cloud-Based Call Centres, Hybrid Call Centres, On-Premise Call Centres
3) By Vertical: Banking, Financial Services, And Insurance (BFSI), Retail And Consumer Goods, IT And Telecom, Media And Entertainment, Government, Healthcare, Travel And Hospitality, Other Verticals

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Major companies operating in the telephone call centers market report are Teleperformance SE, SYNNEX Corporation, Sitel Group, Transcom WorldWide AB, Atento S.A., Intrado Life & Safety Inc., TTEC Holdings Inc., Alorica Inc., IBM Corporation, FLEETCOR Technologies Inc., Serco Group Plc, Entel Call Center S.A., Sykes Enterprises Inc., Nextiva Inc., Fusion BPO Services LLC, Conduent Business Services LLC, Concentrix Corporation., TeleDirect Asia Pte Ltd, IN-Sound Telecom Pte Ltd, Eureka Call Centre Systems Pte Ltd, Open Access BPO LLC, Callnovo Technology Co. Ltd., Connect Centre Pte Ltd, Call Center - Stic Chile Ltda., Inovaze BPO Services, Outsource Consultants LLC, Helplama Inc., Peak Support Inc., SupportYourApp Inc., Helpware Inc., XACT Telesolutions LLC, America's Call Center LLC .

Contents of the report:
1. Executive Summary
2. Telephone Call Centers Market Report Structure
3. Telephone Call Centers Market Trends And Strategies
4. Telephone Call Centers Market - Macro Economic Scenario
5. Telephone Call Centers Market Size And Growth
…..
27. Telephone Call Centers Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix

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