Hotel Guest Feedback And Surveying Software Global Market Report 2024 by The Business Research Company | Amadeus Hospitality Americas Inc., Medallia Inc., SurveyMonkey Inc., Shiji Group, BirdEye Inc., Mews Systems B.V., InMoment, Cendyn Corporation, Trust

The hotel guest feedback and surveying software market size has grown rapidly in recent years. It will grow from $1.48 billion in 2023 to $1.69 billion in 2024 at a compound annual growth rate (CAGR) of 14.7%. The growth in the historic period can be attributed to rising competition among hotels, the growing importance of customer satisfaction and experience in the hospitality sector, the shift towards personalization, the rising influence of online reviews, and the globalization of the hospitality industry.

The hotel guest feedback and surveying software market size is expected to see rapid growth in the next few years. It will grow to $2.96 billion in 2028 at a compound annual growth rate (CAGR) of 14.9%. The growth in the forecast period can be attributed to increasing integration of feedback and surveying software with hotel management systems, rise in demand for real-time feedback solutions, growth of boutique and lifestyle hotels, increasing concerns around data security and privacy, and growing awareness of the importance of guest satisfaction. Major trends in the forecast period include the embrace of Artificial Intelligence (AI) and Machine Learning (ML), integration of voice and text analytics capabilities, integration with hotel management systems (HMS), and enhanced data security and privacy measures.

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Hotel Guest Feedback And Surveying Software Market Major Segments
The hotel guest feedback and surveying software market covered in this report is segmented -

1) By Type: Cloud Based, On-Premises
2) By Application: Luxury And High-End Hotels, Mid-Range Hotels And Business Hotels, Resorts Hotels, Boutique Hotels, Other Applications
3) By End-User: Hotel Owners, Hotel Management Companies, Hotel Chains

Key Driver - The Rising Adoption Of Automation Technologies Driving Industrial Artificial Intelligence Market Growth

The growing hospitality industry is expected to propel the growth of the hotel guest feedback and surveying software market going forward. The hospitality industry is the economy sector encompassing businesses and services related to accommodation, food and beverage, entertainment, travel, and tourism. The growth of the hospitality industry is due to increasing globalization, rising disposable incomes, and the growing demand for travel and leisure experiences. Hotel guest feedback and surveying software enhance the hospitality industry by providing hotels and resorts with valuable insights into guest satisfaction, allowing them to improve services, enhance guest experiences, and maintain high standards of quality and hospitality. For instance, in January 2023, according to a report published by the American Hotel and Lodging Association, a US-based trade association representing the hotel industry in the United States, U.S. hotel demand increased by 11.1% in 2022 compared to 2021. Further, in 2022, U.S. hotels experienced significant occupancy of 62.7%, a 9% increase from 2021. Therefore, the growing hospitality industry is driving the growth of the hotel guest feedback and surveying software market.

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Prominent Trend - Real-Time Survey Solutions In Hotel Apps Is Revolutionizing Guest Feedback

Major companies operating in the hotel guest feedback and surveying software market are focusing on developing technologically advanced solutions, such as real-time survey systems, to maximize their revenue in the market. Real-time survey systems are software platforms designed to collect real-time feedback, opinions, or data from individuals or groups. For instance, in February 2023, Stay App, a Spain-based hotel technology solution provider, launched Instant Feedback, a real-time survey solution. This solution enables hoteliers to collect feedback from guests between check-in and checkout. The primary goals of instant feedback are to allow hotel staff to act promptly on guest feedback to improve their experiences before departure and to prevent negative reviews from being published on third-party websites.

Hotel Guest Feedback And Surveying Software Market Players
Major companies operating in the hotel guest feedback and surveying software market are Amadeus Hospitality Americas Inc., Medallia Inc., SurveyMonkey Inc., Shiji Group, BirdEye Inc., Mews Systems B.V., InMoment, Cendyn Corporation, Trustpilot Group Inc., TrustYou GmbH, Revinate Inc., Hotelogix Limited, Benbria Ltd, AskNicely Limited, CustomerGauge B.V., Clarabridge Inc., Flexkeeping Ltd, Olery B.V., Fellafeed Pvt, GuestRevu Pty Ltd., HelloShift Inc., Loopon AB, Mobius Vendor Partners Inc, Zonka Technologies Pvt. Ltd.

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Largest And Fastest Growing Region In The Market
North America was the largest region in the hotel guest feedback and surveying software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the hotel guest feedback and surveying software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The Table Of Content For The Market Report Include:
1. Executive Summary
2. Hotel Guest Feedback And Surveying Software Market Report Structure
3. Hotel Guest Feedback And Surveying Software Market Trends And Strategies
4. Hotel Guest Feedback And Surveying Software Market - Macro Economic Scenario
5. Hotel Guest Feedback And Surveying Software Market Size And Growth
…..
27. Hotel Guest Feedback And Surveying Software Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix

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