At 23.4% CAGR 2014-2022, Global Unified Communication as a Service (UCaaS) Market to be Propelled by Growing Preference for Cloud-based Solutions

Unified communication as a service (UCaaS) is a high-potential emerging technology and the market for the same is anticipated to expand at a remarkable CAGR of 23.4% from 2014 to 2022, according to Transparency Market Research. The TMR report, titled “Unified Communication as a Service Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2022” studies in detail the various factors driving and restraining the global unified communication as a service market. The 144-page research publication predicts that the UCaaS market is poised to increase in value from US$5.6 bn in 2013 to US$37.8 bn by 2022.

Unified communication as a service is permanently updated, read-to-go, pre-integrated, and standardized service, which has been gaining the interest of several developer communities and enterprises. Lower costs, enhanced productivity, and accelerated decision-making are some of the key benefits of UCaaS.

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The main drivers and challenges impacting the growth of the global market for unified communication as a service have been highlighted and evaluated in the report. According to the findings, the market is fueled by the several benefits offers by UCaaS solutions, the increased adoption of unified communication as a service, the growing penetration of mobile devices, and the rising demand for mobile workforce and enterprise mobility. The surge in social business integration and the increasing preference for cloud-based UCaaS over on-premise UCaaS present lucrative growth options for players in the unified communication as a service market. On the other hand, the lack of awareness about this technology has resulted in a low adoption rate by small and medium enterprises. This is predicted to hamper the UCaaS market.

The unified communication as a service market has been studied on the basis of deployment model, delivery model, services, end use, and geography.

By deployment model, the UCaaS market has been bifurcated into on-premise and cloud-based or hosted. The hosted unified communication as a service segment is further broken down into UC platform as a service (PaaS), UC software as a service (SaaS), and UC infrastructure as a service (IaaS). Even though on-premise deployed unified communication as a service solutions dominate the overall market, an increasing number of service providers and customers of telecom network equipment have been shifting to hosted or cloud-based UCaaS solutions.

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On the basis of services, the UCaaS market is divided into contact center services, collaboration services, telephony services, and UC application services. The segment of telephony services dominated the overall unified communication as a service market in 2013 and is projected to retain its lead through 2022.

Based on delivery model, the global market for unified communication as a service is split into integrated services and stand-alone services. Stand-alone services enjoy supremacy in the overall UCaaS market and are likely to account for a share of almost 50% by 2022.

By end use, the UCaaS market is segmented into small and medium enterprises, large enterprises, public sector, and others such as retail, transportation, hospitality, and logistics. By geography, the unified communication as a service market is divided into Asia Pacific, Europe, North America, and Rest of the World.

TT Communications Corporation, Alcatel-Lucent SA, Microsoft Corporation, Verizon Communications, IBM Corporation, and Cisco Systems, Inc. are some of the leading players in the global unified communication as a service market.

Global Unified Communication as a Service (UCaaS) Market, By Deployment Model

On-Premise.
Hosted/Cloud

Global Hosted Unified Communication as a Service (UCaaS) Market, By Deployment Model

UC Software as a Service (SaaS)
UC Platform as a Service (PaaS)
UC Infrastructure as a Service (IaaS)

Global Unified Communication as a Service (UCaaS) Market, By Services

Telephony Services
Contact Center Services
UC Application Services
Collaboration Services

Global Unified Communication as a Service (UCaaS) Market, By Delivery Model

Stand-alone Services
Integrated Services

Global Unified Communication as a Service (UCaaS) Market, By End-users

Large Enterprise
Small and Medium Enterprises (SMEs)
Public Sector
Others

Global Unified Communication as a Service (UCaaS) Market, By Geography

North America
Europe
Asia Pacific
Rest of the World (RoW)

TMR’s data repository is continuously updated and revised by a team of research experts so that it always reflects the latest trends and information. With extensive research and analysis capabilities, Transparency Market Research employs rigorous primary and secondary research techniques to develop distinctive data sets and research material for business reports.

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