Press release
Leading financial services company enhances customer support & product using Alltius' AI assistants
Irvine - June 7, 2024 - Alltius, an innovative Gen AI assistant platform [https://www.alltius.ai], today announced that one of India's leading retail full-service brokering houses, used Alltius' customer support AI assistants [https://www.alltius.ai/products/support-agent-assist] to enhance customer experiences. With Alltius, the leading financial services company has experienced reduction in support costs by $120,000 per month and over 45% ticket deflection within one month of implementation.
The company is India's leading digital-first brokerage firm with 20Mn+ active users and over $400B daily turnover. Their customer support team handled over 30k+ queries on a daily basis which led to higher turnaround time.
"We decided to opt for Alltius because of their AI expertise and ability to go live within weeks. We had our customer facing a self-serve AI assistant live and helping our customer in just a few weeks - as compared to months as promised by others," the team mentioned.
Alltius' self service AI assistant [https://www.alltius.ai/products/end-user-assist] has enabled the company to reduce their query user resolution time from hours to seconds. The AI assistant handles over 250k+ conversations every week and solves customer queries with over 99% accuracy by identifying intent and answering the query by using the knowledge base of 20k+ company documents, previous tickets, FAQ sections and more. Apart from solving customer queries, Alltius also streamlined knowledge curation, where it converted unique ticket conversations into structured FAQ sections in real-time.
With Alltius, the company curated insights from conversations which were used by product managers to improve the product. The company also witnessed a dramatic 65% ticket deflection, and over 20% reduction in contact center queries thanks to Alltius' AI self-serve. The team also reduced time to insight from weeks to hours thus freeing the bandwidth of product manager and customer support teams for complex tasks.
"Alltius' platform has been extremely promising. As a FinTech with a high bar on partner security, they meet our info-sec standards," said their product manager.
"Alltius is dedicated to revolutionizing the sales and customer support journeys with our advanced AI assistants," said Vibs Abhishek, CEO of Alltius, "Our partnership with the company provides the proof of transformative impact AI can have on customer support and across other teams".
With Alltius, organizations can enhance customer support experience with AI assistants that can actually understand customer queries, identify the root cause and answer complex user queries within seconds with virtually zero hallucinations. Alltius is best fit for fintech, insurance and healthcare organizations with robust security features including SOC2 compliance and private cloud options.
To learn more, visit https://alltius.ai
About Alltius
Alltius is a conversational AI platform [https://alltius.ai] which effortlessly powers enterprise applications, websites and contact centers with skillful, secure and accurate AI assistants that can 2X sales & reduce support costs by 50% in weeks. Alltius' innovative no-code platform allows businesses to seamlessly create, train and deploy AI assistants, even within a day.
Alltius' platform has military grade security with SOC2 Type 2 and ISO certifications, ability to handle enterprise scale volumes of more than 100K queries per day, no hallucinations with native AI technology & 1/10th operating costs with self hosted solutions.
Alltius is a product created by experts who have taught AI and NLP at Carnegie Mellon and built large scale systems at places such as Amazon, Google and Meta and used by billions.
Media Contact
Company Name: Alltius
Contact Person: Anthony Weimer
Email:Send Email [https://www.abnewswire.com/email_contact_us.php?pr=leading-financial-services-company-enhances-customer-support-product-using-alltius-ai-assistants]
Country: United States
Website: https://www.alltius.ai/
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Leading financial services company enhances customer support & product using Alltius' AI assistants here
News-ID: 3531323 • Views: …
More Releases from ABNewswire
Rhino Rescue's Quality Pledge: Unveiling the Extreme Resilience of Core Componen …
Discover Rhino Rescue's quality pledge through our extreme component testing. See why our tactical gear is built to perform.
Our Commitment and Responsibility
In the life and death arena of emergency response, where seconds matter, the dependability of your equipment is absolute. It is a fact that has been guiding our mission since our parent company, Nanchi Medical, was established in 2010. Having a 14-year history in the first aid industry and…
Tampa SEO Launches Cutting-Edge Local Search Optimization Services to Help Tampa …
Tampa SEO, a full-service digital marketing agency based in Tampa Bay, today announced the official launch of its enhanced SEO and digital marketing services at http://tampa-seo.net. The company specializes in helping local businesses increase their online visibility, generate qualified leads, and outperform competitors through data-driven, ethical search engine optimization strategies.
Helping Local Businesses Thrive in the Digital Age
With nearly 97% of consumers searching online for local services before making a purchase,…
Fibromyalgia Market Expected to Gain Momentum Through 2034, According to DelveIn …
The Key Fibromyalgia Companies in the market include - Tonix Pharmaceutical, UCB Biopharma SRL, GlaxoSmithKline, UCB Pharma, Pierre Fabre Medicament, UCB Pharma, Eli Lilly and Company, Merck, Aptinyx, Astellas Pharma, AstraZeneca, RiboCor, Inc., Bial - Portela C S.A, and others.
DelveInsight's "Fibromyalgia Market Insights, Epidemiology, and Market Forecast-2034 report offers an in-depth understanding of the Fibromyalgia, historical and forecasted epidemiology as well as the Fibromyalgia market trends in the United States,…
DMB Plumbing & Heating Urges Homeowners to Schedule Pre-Winter Heating Inspectio …
DMB Plumbing & Heating Inc. of Bridgewater, led by Dean Blanchard, is urging homeowners to schedule pre-winter heating inspections.
As temperatures in Massachusetts begin to dip and residents prepare their homes for another New England winter, DMB Plumbing & Heating Inc., a locally owned and operated company based in Bridgewater, is reminding homeowners of the importance of pre-winter heating inspections.
Founded and operated by Dean Blanchard, DMB Plumbing & Heating has long…
More Releases for Alltius
AI for Customer Service Market Recent Trends, Outlook, Growth Predicted to Reach …
AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030.
The global AI-powered customer service market [https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html?utm_campaign=aiforcustomerservicemarket&utm_source=abnewswire.com&utm_medium=paidpr] is expected to grow at a CAGR of 25.8% during the forecast period, increasing from an estimated USD 12.06 billion in 2024 to USD 47.82 billion by 2030. Generative AI is…
Customer onboarding is tedious - Here's how to make it engaging with AI
Irvine, California - October 24, 2024 - Customer onboarding is a challenge for businesses with over 74% of customers switching to competitors if it's tedious.
Long forms, manual data entry, no explanation, static information, no guidance and forms that show error after you click submit. Why would your "prospective" customer fill out the form?
And the more important question: How much is your business losing because of these experiences?
Alltius is changing this…
Customer Onboarding is tedious - Here is how to make it engaging with AI
Irvine, California - Oct 23, 2024 - Customer onboarding is a challenge for businesses with over 74% of customers switching to competitors if it's tedious.
Long forms, manual data entry, no explanation, static information, no guidance and forms that show error after you click submit. Why would your "prospective" customer fill out the form?
And the more important question: How much is your business losing because of these experiences?
Alltius is changing this…
Alltius Announces Rajeev Ved as New Chief Operating Officer
IRVINE, Calif. - July 25, 2024 - Alltius Inc., a leading conversational AI platform [https://www.alltius.ai/], is pleased to announce the appointment of Rajeev Ved as their new Chief Operating Officer (COO).
Rajeev brings over 20 years of experience in leading and driving exponential growth at multiple organizations like Hitachi Rail STS, Bain, BCG and Hughes. He excels at leveraging technology to help business grow. In his new role at Alltius, a…
Assurance IQ used Alltius AI Sales Assist to ramp up new insurance agents in les …
A leading InsurTech company slashes new insurance sales agent onboarding time with tailored AI assistants.
IRVINE, CA - June 7, 2024 - Alltius, a leading conversational AI platform for sales [https://www.alltius.ai/products/sales-rep-assist] and customer support announced that Assurance IQ used Alltius' AI sales assistants platform to reduce onboarding time for new insurance sales agents. Assurance IQ's new agents used AI sales assistants to reach mid-level experience & productivity within 1 month.
Assurance IQ…
Alltius launches Gen AI platform suite for Financial Services Sales and Support
Alltius' new AI assistants help financial institutions, insurance brokerages and banks to slash customer wait times, drive sales & improve customer support.
Irvine, CA - May 29, 2024 - Alltius, a leader in enterprise conversational AI assistants, announced the launch of its new responsible Gen AI suite tailored for financial services sales and customer support.
Alltius' Gen AI platform, which is built on decades of research from Carnegie Mellon University and the…
