Provide Support to Release Mac Version

New York, NY Provide Support LLC released a Mac version of its live chat software, which is a powerful e-commerce tool enjoyed by thousands of PC users. The operator console for the Macintosh is ready for those computers running Mac OS X 10.4.x and later, Intel x86 or PowerPC.

The software has been tested in beta mode for more than a year and is available now for download from ProvideSupport.com.

“Provide Support is the only live chat technology provider to offer downloadable software just for the Mac,” said John Horchner, marketing manager for the New York-based company. “This is important because Mac users are loyal to their interface, and this software was created for and works within that environment. This is not just a browser-based application designed for PCs. It is fully functional software designed for Macs and has all the features that come with the PC version, including Geo Location Map and spellchecker.”

Provide Support’s live chat software is a cost-effective tool that helps businesses with an online presence reach and retain customers. It allows sales and support professionals to have real-time conversations with website visitors, which builds customer loyalty and ultimately boosts sales.

Live chat has been likened to a “virtual handshake” giving businesses in competitive industries a leg up in terms of customer service. Provide Support’s customers include retailers, real estate professionals, travel agents, insurers, universities, and web designers and hosts.

New customers can sign up for a 10-day free trial (www.providesupport.com/downloads). No payment information is required. The operator console takes just a few seconds to download over a high-speed Internet connection. It’s simple to use, and Provide Support assistants are just a click away.

The ability to monitor website visitors is vital to sharpening marketing strategies. Provide Support’s innovative console allows operators to see which web pages potential customers are visiting, how long they’re staying, and where they’re coming from. If a visitor enters the website from a search engine page, Provide Support captures the search phrase used. Geo Location Map, another Provide Support feature, shows console operators the whereabouts of current website visitors on a world map. Operators can elect to have transcripts of chat conversations sent to them by e-mail.

A one-month subscription starts at $15. Discounts of as much as 45 percent are applied to subscriptions of three months or longer. Subscriptions may be canceled at any time without penalty.

“Provide Support is happy to offer sales and support professionals expanded benefits that now include software for the Mac,” Horchner said. “Now, Mac users can be twice as efficient in handling their customers.”

Provide Support, LLC
545 Eighth Avenue, Suite 401
New York, NY 10018-4307
Phone: 1-877-373-7709
Email Address: press@providesupport.com
Website URL: http://www.providesupport.com

Since August of 2003, Provide Support has been helping businesses improve their sales and customer service on the Internet.

Our mission is to empower companies and organizations with cutting edge communications technology. We are committed to helping our customers with their online communications needs. We strive to make our service fast, reliable and easy-to-use.

This release was published on openPR.