AI In Call Center Market projected to grow at CAGR of +25% during 2024 - 2031 | IBM, Nice, Bright Pattern, SmartAction LLC, Artificial Solutions, SAP, Oracle, Avaya

The increasing demand for quality customer services is likely to drive the adoption of AI-centric solutions to improve call center practices. Businesses are also trying to improve customer relationships by offering omnichannel engagement platforms and providing better customer service. The above trend of transitioning to new call center AI solutions from traditional business operations offers promising growth opportunities for the AI In Call Center Market.

The global AI In Call Center Market is estimated to grow at a compound annual growth rate (CAGR) of +25% from 2024 to 2031.

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Top Key Players Profiled in This Report:
IBM Corporation, Nice, Bright Pattern, SmartAction LLC, Artificial Solutions, SAP, Oracle, Avaya Inc., and Jio Haptik Technologies Limited. and other prominent players.

AI In Call Center Market research is an intelligence report with meticulous efforts undertaken to study the right and valuable information. The data which has been looked upon is done considering both, the existing top players and the upcoming competitors. Business strategies of the key players and the new entering market industries are studied in detail. Well explained SWOT analysis, revenue share and contact information are shared in this report analysis.

AI solutions offered for call centers help BFSI institutions connect with customers and improve their experiences while simultaneously helping to lower customer churn. By implementing these solutions, BFSI organizations can reduce call center operational costs while also allowing tech-savvy customers to converse at their leisure. A recent survey conducted by Econsultancy revealed that more than 80% of customers preferred live chat over a telephonic conversation. The Innovation Center for Artificial Intelligence claimed that chatbots saved the banking sector nearly $8 billion in the previous year.

Many BFSI organizations are still in the process of transitioning from traditional banking services to modern-day digital experiences. These organizations would be able to market their services and provide excellent customer service with AI solutions, thereby driving the market's growth. Other things that are driving the growth of the AI market in BFSI call centers are the ability to help customers at any time, to keep customers engaged, and to help them right away.

Demand for enhanced customer support services in retail, telecommunications, banking, healthcare, financial services, and insurance sectors is expected to fuel the growth of the market for call center artificial intelligence. Implementing AI-based software and bots in a call center is likely to improve issue-handling processes and engage an agent's attention and excitement to work in a hectic atmosphere. It assists the service provider in reducing workload by delegating basic tasks. Furthermore, AI algorithms prefill data in the ticketing tool while documenting a ticket using memories.

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AI In Call Center Market Segmentation by Component:
• Solution
• Services
o Professional services
o Managed Services

AI In Call Center Market Segmentation by Application:
• Predictive Call Routing
• Journey Orchestration
• Quality Management
• Sentiment Analysis
• Workforce Management & Advanced Scheduling
• Others

AI In Call Center Market Segmentation by Deployment:
• Cloud
• On-premises

AI In Call Center Market Segmentation by Industry:
• BFSI
• IT & Telecommunication
• Healthcare
• Retail & E-commerce
• Energy & Utilities
• Travels & Hospitality
• Others

AI In Call Center Market by Regions:
• North America (United States, Canada and Mexico)
• Europe (Germany, France, UK, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia etc.)
• Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

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• It offers regional analysis of AI In Call Center Market along with business profiles of several stakeholders.
• It offers massive data about trending factors that will influence the progress of the AI In Call Center Market.

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