Press release
unblu listed by Gartner in CRM Vendor Guide for third consecutive year
unblu listed by Gartner in CRM Vendor Guide for third consecutive yearunblu recognized as key player in CRM Software Community, focused on revolutionizing customer engagement, increasing revenue and reducing operational costs.
Sarnen, Switzerland May 24th, 2016
The latest CRM Vendor Guide 2016 from leading analyst house Gartner, which aims to aid those charged with selection of CRM technology to identify vendors in multiple categories of CRM, listed unblu under both Co-browsing and European CRM Application software specialists. This is the third year in a row that unblu was recognized for its market presence.
Gartner’s guide recognizes the evolution of the customer services business application space to a multi-channel center incorporating numerous media channels and devices. The aim of this is to further revolutionize digital customer engagement and experience on multiple channels to ultimately increase customer satisfaction and revenue.
According to Gartner the focus of CRM technology now lies on transforming customer interactions. In this context, collaborative browsing and live engagement as offered by unblu has become a key capability when designing customer engagement journeys.
“We are excited to be recognized as an established part of the global CRM software community. Building on our strength in collaborative browsing, we have now launched the unblu Customer Engagement Suite. We are looking forward to being acknowledged as a suite player in forthcoming Gartner research” said Luc Haldimann, CEO of unblu.
A summary of the report can be found on the Gartner webpage.
unblu provides web customer engagement software with a vision to bring personal online guidance and interaction to every website. With hundreds of organizations already using unblu´s co-browsing solutions, the company is helping its customers to transform the way online business is done. unblu´s products are available on premise and in the cloud. To learn more about unblu, please visit www.unblu.com.
Jens Rabe
unblu inc.
Kernserstrasse 17
6060 Sarnen
Switzerland
+41 (41) 511 27 11
jens.rabe@unblu.com
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