Rising Demand for Customer Care Services to Drive Global OSS/BSS Market

As companies pump investments into customer service platforms, OSS/BSS will lay claim to a sizeable chunk of these investments, helping the global OSS/BSS market to be worth US$ 49.78 billion by 2020. This is one of the key findings of Transparency Market Research’s report titled ‘OSS/BSS Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2014 - 2020.’ According to the report’s estimates, the global operations support systems (OSS) and business support system (BSS) market will report a 12.7% CAGR from 2014 to 2020 as it grows from its 2013 valuation of US$ 21.86 billion. Today, the line between OSS and BSS solutions has blurred, thanks to companies offering both services with several overlapping features.

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This has occurred because of the high degree of competition that prevails among market players - not just at the global level but also in regional OSS/BSS markets. Companies that boast a stronghold over revenues are: Amdocs, IBM, Alcatel Lucent, Tata Consultancy Services, Oracle Corporation, Accenture Plc, and others.An upward rise in the adoption of convergent billing systems and a pressing need for better customer care channels will help the global OSS/BSS market achieve unprecedented growth over the next five years. But, concerns that will need to be ironed out relate to the integration of new OSS/BSS solutions with existing customer care systems; this aspect could create impediments in the market’s growth strategy. At the same time, an overall expansion of the global telecommunications sector will augur well for the global OSS/BSS solutions market.

The report segments the global OSS/BSS market by process type into: OSS and BSS. The former is further segmented into network design, service fulfilment, network monitoring, and service assurance. According to the report’s findings, the majority of the demand in the OSS market was for service fulfillment and service assurance solutions in 2013. The majority of this demand came from North America and Europe. The report further states the regions’ sway over the two segments will continue over the remainder of the forecast period.

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Likewise, the BSS market is split into the following segments for the purpose of this study: Product management, customer management, order management and revenue management. The growth of the BSS market is projected to be strong in the coming years, with a steep demand for revenue management solutions and customer management services. “However, in the long run, revenue management solutions will witness sustained demand globally with the decreasing ARPU and customers switching rapidly between communication services providers. We expect the CAGR of the revenue management BSS solutions market to be 14.3% between 2014 and 2020,” says a TMR analyst.

Furthermore, the global OSS/BSS market is segmented on the basis of geographical regions into: Asia Pacific, North America, Europe, and Rest of the World. While North America led the global market in 2013 Europe followed in second place. Going forward, the massive investments being channelized into emerging countries for the establishment of a strong communications network infrastructure will give the OSS/BSS market in APAC and RoW a lift.

Global OSS/BSS Market, by Process Type

OSS

Network Design
Network Monitoring
Service Fulfillment
Service Assurance

BSS

Customer Management
Revenue Management
Product Management
Order Management

Global OSS/BSS Market, by Geography
North America
Europe
Asia Pacific
Rest of the World  

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This release was published on openPR.