openPR Logo
Press release

SuiteCRM Astriks Asterisk-CRM Telephony Integration

04-05-2016 09:30 AM CET | IT, New Media & Software

Press release from: TactionsoftwareLLC

/ PR Agency: TactionsoftwareLLC

Taction has recently done, Asterisk / SuiteCRM telephony integration for one of the leading US based Financial Institutions who deals in the lending business with more than 1000 offices across the US for Inbound and Outbound Calls.

The client wanted Call Center Automation to manage their telephonic conversations with the leads and customers effectively having a tightly integrated platform of Telephone and the backend SuiteCRM system. They wanted to achieve a seamless automated for inbound and outbound calls along with a provision of capturing call notes, call to lead creation in CRM, Call transfer and Call recording functionality either to monitor the performance of their agents or for regulatory compliance.

As the most cost-effective and integrated solution landscape for the above-mentioned requirements, we proposed to leverage the open source tools like Asterisk (an open source telephony switching and Private Branch Exchange service for Linux) and Zoiper (a free softphone to make VoIP calls through a PBX) integrated with the existing SuiteCRM instance.

The implementation enabled the client’s representatives to receive the incoming calls with demographic details of the existing contacts/ customers with a single click option to view all previous collaboration details directly in the SuiteCRM. It also enabled them in creating call notes associating with the contact as history items saving the link to the audio file of the recorded call. It allowed them in creating leads directly in the SuiteCRM from the call receive interface in case of a call coming in from an unregistered telephone number.

The SuiteCRM-Asterisk Telephony Integration solution supports click-to-dial or click-to-call functionality, empowering the call center representatives in dialing the registered number(s) directly from the click-to-call functionality, empowering the call center representatives in dialing the registered number(s) directly from the SuiteCRM interface without going to softphone dialer interface.

The solution supports other features like call transfer in case of any need for additional support from other rep or higher authority involvement, call recording as an audio file for future reference, automatic call scheduling as per availabilities of the call center reps etc.

As a summary, the solution included the following features :

Incoming Call integration into SuiteCRM

Outgoing Call integration from SuiteCRM

Soft Phone Integration with Zoiper as the Soft Phone

Call Recording saved in SuiteCRM

Call Saving and auto creation of call notes as a historical record in SuiteCRM

Automatic Lead Creation into the SuiteCRM

Call Association with Leads, Account and Contacts

Contact Center Automation

The SuiteCRM-Asterisk Telephony Integration solution has improved the efficiency of the customer relationship management process of the client dramatically with reduced individual dependency on the representatives and helped them in having well informed and personalized call conversations with the leads and customers

Maximize Your ROI with Improved Productivity and Well-Informed Strategic Decisions
We at Taction Software understand your business challenges and can help you sort them with most appropriate IT solutions. We help our partners in process Re-engineering, Software design and Development, Upgrade and Integrate existing applications as per revised business scenario, introduce latest technology trend and ensure user adoption.

1603 Capitol Ave. Suite 310 A124 Cheyenne, Wyoming 82001


Phone No.

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release SuiteCRM Astriks Asterisk-CRM Telephony Integration here

News-ID: 330131 • Views:

More Releases for CRM

Online CRM Tools Market 2022: Analysis by Top Key Players - HubSpot CRM, Zoho CR …
Online CRM Tools Market Scope and Overview 2022 This report presents an overview of the global Online CRM Tools industry, including its definition and purpose, application, manufacturing technology, industry chain structure, and major regions. The study also provides a detailed analysis on the various factors affecting the growth of the Online CRM Tools market, such as the development trends of products, key vendors, areas of innovation and major R&D activities in
Hotel CRM Software Market: 3 Bold Projections for 2020 | Claritysoft, Infusionso …
The Latest research study released by HTF MI “Global Hotel CRM Software Market” with 100+ pages of analysis on business Strategy taken up by key and emerging industry players and delivers know how of the current market development, landscape, technologies, drivers, opportunities, market viewpoint and status. Understanding the segments helps in identifying the importance of different factors that aid the market growth. Some of the Major Companies covered in this
Restaurant CRM Market SWOT Analysis & Key Business Strategies by Leading Industr …
Restaurant CRM Market provide an comprehensive review of technological advancement, Market size, growth, and share, trends, consumption, segments, application and Forecast 2025 and that report offers a brief knowledge of software that detects or causes a change through the direct monitoring and/or control of physical devices, processes and events in the enterprise. Get Sample Copy of this Report - Market Overview: The Global Restaurant CRM market 2019 research provides a
CRM Market Outlook 2019| HubSpot CRM, Salesforce CRM, Freshsales, Pipedrive, Zoh …
The report begins with an ‘Introduction' section providing an overall view regarding CRM, how CRM benefits an organization and a representation of basic CRM framework showing its operation. It highlights some of the essential features of an ideal CRM solution in the ‘Features of an Ideal CRM' sub-section. The primary modules and types of CRM are discussed along with special emphasis on Social CRM. The section closes with CRM adoption
Hotel CRM Software Market Research Report 2026 With Top Key Players- Salesforce. …
The Global Hotel CRM Software Market 2019 describes an in-depth study of the market aspects such as current size of the industry, consumer demands, futuristic growth opportunities, and prevailing trends & the dynamic view of the market which has different perspectives this report reviews about the technologies, which can help to scale up the growth of the businesses in the near future. The global Hotel CRM Software Market to grow at
Online CRM Software Market is expected to Grow Owing to Rise in Strategic CRM, O …
A new market assessment report titled “Global Online CRM Software Market – Growth, Future Scenarios, and Competitive Analysis, 2018 – 2023”. The market study provides an extensive understanding of the present-day and forthcoming stages of the industry market based on factors such as major sought-after events, research ingenuities, management stratagems, market drivers, challenges and visions and all-encompassing industry subdivision and regional distribution. CRM remains for Customer Relationship Management. In an