Appointment Scheduling Software Market Growing at 13.1% CAGR to Hit USD 205.85 Million By 2026 | Growth, Share Analysis, Trends

According to the report, the global appointment scheduling software market garnered $205.85 million in 2018, and is expected to reach $546.31 million by 2026, registering a CAGR of 13.1% from 2019 to 2026.

Upsurge in usage of smartphones and internet, optimization of business performance to save time, and rise in adoption of m-health apps drive the growth in the market. However, lack of network infrastructure and awareness regarding software hinder the market growth. On the other hand, demand for minimized administration efforts and usage of artificial intelligence (AI) & natural language processing (NLP) for appointment scheduling would create new opportunities in the industry.

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Appointment-based businesses need to think about staying competitive, which is expected to drive the demand of this market in upcoming years. Further, the Asia-Pacific appointment scheduling software market is expected to grow at the highest CAGR during the forecast period due to rapid increase in internet penetration and huge number of smartphone users in this region.

Increase in need to reduce missing appointments, staff management, giving autonomy to clients to schedule their own appointment, and increase the efficiency of business are some of the key factors that are accelerating the growth of the global market. Further, the proliferation of smartphones enables a rapid increase in booking through mobile apps, which is expected to fuel the appointment scheduling software market growth. However, lack of awareness and availability of free appointment scheduling software is expected to hamper the growth of the appointment scheduling software market.

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Based on type, the web-based, SaaS segment garnered nearly two-fifths of the total market share in 2018, and would maintain its lead position during the forecast period. This is attributed to low investment costs and affordability of monthly plans of web-based, SaaS appointment scheduling software. However, the mobile native app segment is estimated to grow at the highest CAGR of 14.6% from 2019 to 2026, owing to surge in smartphone penetration, rise in need for mobility in businesses, and rapid growth in use of mobile apps in various industries such as healthcare.

Based on end-user industry, the corporate sector accounted for the highest appointment-scheduling software market size in 2018. However, the healthcare segment is expected to grow at the highest CAGR during the forecast period due to the growth in the adoption of online systems to manage hospital and patient data. Moreover, by doing appointment scheduling software market analysis, it can also be predicted that increasing usage of m-health apps will further contribute to drive the appointment scheduling software market growth for this segment.

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Based on region, Asia-Pacific would grow at the highest CAGR of 15.3% from 2019 to 2026, owing to a rapid increase in smartphone penetration, availability of affordable & fast internet connectivity in the region, and growth in several small and medium-sized enterprises. However, North America contributed to more than two-fifths of the total market share in 2018 and will maintain its leadership status throughout the forecast period. This is due to the huge presence of service-based businesses, enterprises with fast internet connections, and the early adoption of digitalization in the region.

Integration of machine learning and AI with appointment scheduling software solutions is expected to enhance the analytics. Artificial intelligence tracks the results of every meeting and evaluates patterns to improve future interactions. In this way, the IAS system optimizes and replicates those factors that contribute to positive results. AI powers a trigger for each customer interaction based on a client's individual needs. Artificial intelligence can prompt customer relationship managers to schedule a client meeting.

Some of the key players operating in the appointment scheduling software industry include Appointy, Acuity Scheduling (Squarespace), Melian Labs, Inc., MindBody, Setmore, and SimplyBook.me, Square, Inc., SuperSaaS, Timetrade, and 10to8.

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